Arrived with 4 of my friends for a 4 night stay for Wireless festival. We weren't told about a £10 deposit for the key card and it took an age for the staff to get the right price for what we were meant to pay for our stay. Room is reasonable enough but pretty small for 5 people. Cannot stress enough how RUDE the staff are, any question you ask is met with a response which makes you look like you've asked the most stupid question in the world. Really unhelpful, poor attitude and just lacking any form of customer service skills whatsoever. Would not stay here again. Only positive was it was a short walk for us to the festival.
- Official Description (provided by the hotel):
- Just 110 yrd from Hyde Park, this hostel is a 5-minute walk from Queensway Underground Station. It offers spacious rooms with an en suite bathroom and free WiFi access throughout. The dormitories at Smart Hyde Park View all have lockers and a hairdryer for guests to use. Private rooms are also available, with a TV and telephone in each. Free Wi-Fi is available in the common areas. There is a lounge bar for guests to enjoy, with drinks, snacks and a flat-screen TV. Continental breakfasts are served daily. There is a 24-hour front desk and free luggage storage for early check-ins. The property is set in a classic listed building on a residential street in the heart of London's bohemian Bayswater, one of London's most beautiful districts. Smart Hyde Park View is 875 yrd from Kensington Gardens, and Marble Arch and Oxford Street are within 20 minutes' walk. The Royal Albert Hall can also be reached in 20 minutes' walk, and Westminster and the Big Ben are a 10-minute Tube ride away. Westminster is a great choice for travellers interested in Shopping, Theatre and Monuments. ... more less
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- Also Known As:
- Smart Hyde Park View Hotel London