I have stayed in many, many hostels over the years and this is the worst I've experienced. I originally booked for 8 nights and left after 3 despite losing money, I couldn't stay any longer. The rooms are tiny, with about a metre in between the stacks of beds, absolutely no room to open luggage. It is incredibly stuffy and hot. The bunks are triple stacked and made of metal that creaks and groans anytime anyone moves an inch. The bunks are also very short, I'm 1.6m tall and my feet and head touched both ends of the bunk, any taller and you would have to bend your knees out the side. The bathroom was dirty, with the toilet only working half the time (the staff didn't care when informed of this). There was no soap in the bathroom. The staff allowed someone who was obviously drunk to check into our room at 4am, this person was then sick everywhere which went uncleaned for hours. The wifi only works in the foyer, there are no comfortable seats here. Multiple times when passing through the foyer people were complaining about broken showers and toilets, these complaints were always dismissed by staff as "being part of an old building". I was advised by staff I could obtain a refund (except for 2 nights that I forfeited) however the staff couldn't process this as they didn't know how to do it, I was advised to return the following day. When I returned the following day the staff still didn't know how to process a refund and were unable to contact anyone that did (including the on call manager). I then had to return again in which I asked to speak to Michael the Manager who dismissed me, refused to speak to me and simply told his staff to give me my refund (the same staff who claimed they didn't know how to do this twice previously). This place is in a good location but that alone does not redeem all of its other faults. This is not even a place you could claim is just to sleep in as sleep is all but impossible. AVOID! AVOID! AVOID!
- Official Description (provided by the hotel):
- Just 110 yrd from Hyde Park, this hostel is a 5-minute walk from Queensway Underground Station. It offers spacious rooms with an en suite bathroom and free WiFi access throughout. The dormitories at Smart Hyde Park View all have lockers and a hairdryer for guests to use. Private rooms are also available, with a TV and telephone in each. Free Wi-Fi is available in the common areas. There is a lounge bar for guests to enjoy, with drinks, snacks and a flat-screen TV. Continental breakfasts are served daily. There is a 24-hour front desk and free luggage storage for early check-ins. The property is set in a classic listed building on a residential street in the heart of London's bohemian Bayswater, one of London's most beautiful districts. Smart Hyde Park View is 875 yrd from Kensington Gardens, and Marble Arch and Oxford Street are within 20 minutes' walk. The Royal Albert Hall can also be reached in 20 minutes' walk, and Westminster and the Big Ben are a 10-minute Tube ride away. Westminster is a great choice for travellers interested in Shopping, Theatre and Monuments. ... more less
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- Also Known As:
- Smart Hyde Park View Hotel London