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“5 star and beyond!”
Review of Plaza on the River

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Plaza on the River
Ranked #260 of 1,077 Hotels in London
Certificate of Excellence
Reviewed 21 December 2011

My husband treated me to a weekend break at this outstanding hotel for my birthday and we had an apartment on the seventh floor. From the moment we arrived, nothing was too much. The staff were smiling and happy - something that is not always the case in every 5 star hotel we've stayed in!!! The apartment was beautifully catered for with thoughful little touches like the fresh carton of milk for the tea and coffee. we were given complimentary vouchers for 2 cocktails each which started off our evening rather nicely along with a 25% off voucher for the in-house restaurant which I would highly recommend everyone to try as the food was simply amazing, with yet again exemplary service and considering how expensive it can be to eat out in London we found the cost to be extremely good value. When we wanted to go out and needed information the concierge went above and beyond helping us out. And if you want a truly tasty breakfast and enjoy a leisurely breakfast with every type of dish you can think of then this is the hotel for you - and yet again upon booking in we were offered that at a discounted rate also!!!! Without a doubt the best hotel we've stayed in for all the reasons mentioned above but mostly for the fantastic helpful welcoming happy smiley staff from the manager down to the repair man.... definately a feel good hotel and we should know, we've stayed in quite a few! Well done The Plaza! Might see you for the New Year Celebrations:)

Room Tip: make sure you ask for a room facing the river so you get the views if possible
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  • Stayed: December 2011, travelled as a couple
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1  Thank nancy d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plazaontheriver, Manager at Plaza on the River, responded to this reviewResponded 23 December 2011

Dear Crowthorne,
From all of us we would like to say Thank You for your beautiful feedback and wish you and your family a Merry Christmas with a fantastic 2012 to follow.
Looking forward to welcome you back to the Plaza on the River Club and Residence.
Kindest Regards,
Albert van der Westhuizen
Resident Manager

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1,108 - 1,114 of 1,598 reviews

Reviewed 18 December 2011

In preparation for the 2012 Olympics, I went to London and stayed at four different hotels to make plans for next summer and write this review. Cost of the room was not an issue; it was quality, safety, location, and dependability.

The Plaza on the River (Thames) is my hands down winner!

While everyone knows London is extremely expensive and often you don't get what you pay for, this hotel delivers. The rooms are extremely well maintained, air temperature accurate to your settings, and the linens reflect the high cost of staying at a top quality hotel. There is no downside.

If you are thinking on booking for the 2012 Olympics, I recommend doing it today - and here. Considering the cost of each venue, the cost of travel to get to London, and, for most, a once-in-a-lifetime event, the Plaza just makes sense. You won't find a better staff, and the location is wonderful. You might buy some British pounds now while the dollar is high. It's been around $1.55; last summer it was closer to $1.63!

My thanks to the staff at the Plaza. Well done.

Room Tip: As for a room that faces the river for the best view. Plan ahead!
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  • Stayed: December 2011, travelled solo
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1  Thank Cibors
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plazaontheriver, Manager at Plaza on the River, responded to this reviewResponded 21 December 2011

Dear Silver Spring.
We thank you for your comments and wish you and your family a merry Christmas and wonderful 2012. We also hope to welcome you back next year for another visit when in London.
Kindest Regards
Albert van der Westhuizen
Resident Manager

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Reviewed 15 December 2011

Stayed for two nights after being upgraded by the excellent reservations staff. The apartment was spotless, well equipped, and very modern. One of the key elements of a good stay is the staff, and I have to say that Barbara at the desk was extremely helpful, as well as providing a warm welcome each time I passed through.

Really looking forward to staying again some time soon.

Room Tip: Try asking for an apartment towards the front of the hotel, as mine was on the side, so didn't h...
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  • Stayed: December 2011, travelled on business
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1  Thank djtaylor74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plazaontheriver, Manager at Plaza on the River, responded to this reviewResponded 19 December 2011

Dear Liverpool.
Thank you for your comments. We wish you a wonderful Christmas and a Happy New Year. Hope to see you back in London very soon.
Kindest Regards,
Albert van der Westhuizen
Resident Manager

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Reviewed 14 December 2011

I have stayed here frequently over the last couple of years and have always had the most positive experiences. The customer service is exemplary, nothing is too much trouble.

The accommodation is of the highest quality possible and every member of staff from housekeeping through to the management really do go the extra mile to make your stay perfect.

It is hard to single out individuals because as I say all the staff are excellent but do have to give a special mention to Aaron who is unfailingly cheerful, helpful and friendly, he always ensures a warm welcome.

I would commend the Plaza to you without hesitation.

  • Stayed: December 2011, travelled with friends
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1  Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plazaontheriver, Manager at Plaza on the River, responded to this reviewResponded 15 December 2011

Dear Liverpool,
We are each time glad to have you back staying with us when in London. As always "thank you" and the Plaza on the River Team are looking forward to your next visit in 2012.
Have a good season holiday and weekend.
Kindest Regards,
Albert van der Westhuizen
Resident Manager

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Reviewed 14 December 2011

from the doorman to the receptionist and all the staff in between, this place knows how to recruit and train great people. Beautiful hotels can be spoilt by shoddy service but not here. Faultless, effortless customer service. Well done all.

Room Tip: only tried a high floor (8th) which was what I requested, lovely and quiet
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  • Stayed: December 2011, travelled on business
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1  Thank zjm1964
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plazaontheriver, Manager at Plaza on the River, responded to this reviewResponded 15 December 2011

Dear RIchmond.
I've passed on all our comments to our Team and we would like to thank you for staying with us and we are always very please to read about guest's comments like yours.
Have a great weekend.
Kindest Regards,
Albert van der Westhuizen
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2011

Our booking was professionally handled by the Reservations Department and we received a great welcome on our arrival at the hotel. Front Desk and Front Door Staff were very helpful giving us assistance with regards to directions and transportation queries. The suite was large, very well appointed and kept extremely clean by the house keeping staff on a daily basis. We had breakfast sent up to the suite every morning at specified times and this was always delivered exactly on time and the food was excellent. My compliments to the chef and his staff. Overall a really great place to stay - hence the title of my review "Home Away from Home".

Room Tip: We stayed in a suite on the 5th floor which had a wonderful view of the Thames and was very spacious...
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  • Stayed: December 2011, travelled with family
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1  Thank Sue W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plazaontheriver, Manager at Plaza on the River, responded to this reviewResponded 15 December 2011

Dear Johannesburg.
Apologies for not coming back sooner to say "Thank you" for your time and effort informing us of your pleasant stay with us while visiting London.
We are ALL looking forward to welcome you back to Plaza on the River when you visit London next.
Kindest Regards,
Albert van der Westhuizen
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2011

absolutely amazing, cannot fault it one bit. From checking in to checking out our stay was fantastic. The suites were perfect and the views are literally breath taking. Would recommend spending more & getting the best

  • Stayed: November 2011
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1  Thank sb0x
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plazaontheriver, Manager at Plaza on the River, responded to this reviewResponded 15 December 2011

Dear SbOx,
Thank you for your Trip Advisor comments. We wish you a Merry Christmas and Happy New Year and hope to see you back soon.
Have a wonderful weekend.
Kindest Regards,
Albert van der Westhuizen
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Plaza on the River

Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#62 Business Hotel in London
#74 Family Hotel in London
#175 Romantic Hotel in London
#193 Luxury Hotel in London
Price Range: £138 - £317 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Plaza on the River 5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Plaza On The River - Club And Residence Hotel London

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