I stayed here as part of my son's birthday treat. I usually stay at the County Hall park plaza, but chose to give this a try as it is more of a apartment rather than a studio in PP county Hall so would mean greater space. I had emailed a few days before arrival about my so's birthday and if they had anything child friendly as the county hall hotel give out kid bags with drinks/ice cream vouchers, games, bubble bath and other nice bits, and just a generally child friendly hotel (in fact the best in London) I was told "when we have a birthday in house we give them special treatment" I was prepared to cancel my booking if they said they had nothing to offer my son and booked with County Hall as I know what to expect there.
Ther was a wedding show on the day I arrrived so was very busy so expected some service issues, what I did not expect was for the doormen to be standing around chatting to friends/event members whilst I struggle to open the door, one even looked at me and turned back round to continued chat.
Check in was fine, I booked a studio room and in that aspect everything was fine, the rooms are lovely although will agree with the issue about the air-con and the room being hot.
Whilst I am not looking for freebies, some kind of special treat for my son would have been nice, even if a few balloons, I could not have done this myself in advance as it was supposed to be a surprise, in this respect I felt slightly cheated as it is as if the guest relations person told me what I wanted to hear rather than thinking of my actual needs which essentially dampened the mood of the day. I would have gone over the the County Hall as I know they would have made some effort.
My personal dispointment aside, The room is nice and comfortable everything you could want is provided, although there was no ipod docking system in my room and had to order from reception, even though the mini bar lady came to my room whilst I was there and said she was going to check my items and give me milk, she never did and again had to call reception to receive the missing items once I realised she had not actually replenished. Turndown service was a bit half hearted, knocked on door, asked if I wanted anything, I took some towels, gave me a couple of chocs and went, not quite the turndown service i am used to but it was in line with the rest of the day so no surprise really. I liked the idea of the DVD rental, and there are quite a few latest releases. The view from my room was nice, I live in London so this does not WOW me, but as a tourist you cant get better.
Check out was fine, no problems there.
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- Also Known As:
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