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“Best value for money in London”
Review of Plaza on the River

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Plaza on the River
Ranked #219 of 1,068 Hotels in London
Certificate of Excellence
Ipswich, Suffolk UK
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Best value for money in London”
Reviewed 21 January 2010

Had a lovely stay here during the half term week last year.

The guy who checked us in was a little bit of a jobs worth as he wouldnt let us check in before 14.00hrs but apart from that i have no complaints at all.

The rooms were so spacious they are the largest rooms i have stayed in London. I have stayed in several hotels in London such as Sofitel St James, One Aldwych, Soho House, St Martins Lane hotel & Sanctum Soho Hotel which all cost £350+ per night for half the size rooms and no breakfast included. The standard is exactly the same as these big hotels but the only slight down side is that the location is slightly out of the way but nothing to walk across the river to get to the west end quite easily or via the bus or tube. But the positive side to this location is the views directly over the river which is far better than looking out at office buildings (if you are lucky !!) in central west end London.

The kitchan area was ideal for having breakfast delivered to our room each morning and also handy to stock up on a few beers and wines to drink on the balcony once the little one was asleep in the pull out double sofa bed in the lounge area.

These suites are the best choice for a family of four to sleep comfortably in style at an affordable price.

Have already booked up for another weekend break shortly!!

  • Stayed October 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RSJB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (273)
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English first
Calgary, Canada
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 January 2010

My husband and I stayed here 9/18/09 - 9/26/09 and if we returned to London, we would likely stay here again. This is a boutique hotel inside the Park Plaza Riverbank, so don't confuse the two. The front desk staff are extremely helpful and accommodating. Unfortunately we were delayed 21 hours in Calgary by Air Canada. A quick call to both expedia and Plaza on the River ensured that we would not lose our room because of a late check in and we received a refund for the missed night. When we finally arrived on the 18th, the gentleman at the front desk remembered my husband immediately. The best surprise was that despite the refund, our room was ready for us. It was nice to freshen up before starting our afternoon and evening of sightseeing.

We stayed in a studio suite and were thrilled by its spaciousness. It was huge by European standards. I have even stayed in smaller rooms in North America. The king size bed is truely a king sized - not two doubles pushed together. The bathroom was beautiful and spacious. The drawers in the vanity were appreciated as well. Everyone who stays there receives a welcome basket (chocolate muffin, water, red wine, apples, jam, few other items). Don't drink the water housekeeping leaves beside the bed as I believe the hotel does charge for it. What we really loved was the kitchen. It comes equipped with everything you need to make any meal (even a small supper). The table is a nice size as well. This is a real bonus as we saved tons by eating breakfast there and bringing home Pret a Manger sandwiches for supper.

The hotel's location is great as well. Once you step out to the street beside the hotel, you can see Big Ben and the Houses of Parliament. They are about a 15 - 20 minute walk along the Thames from the hotel. The London Eye is about 20 minutes by foot and Buckingham Palace is approximately 30 minutes. This allowed us to use our Oyster Card (reuseable and refillable payment card for the Tube (aka London Underground). The closest Tube station is the Vauxhaul Station and it is no more than a 10 minute walk away. If you are going to Hampton Court the Vaux haul Station is also a stop for the National Rail Service line that goes there. We found that everything we wanted to see in London was easy to reach either by the Tube or by foot. If you wanted to take a taxi instead, there were ALWAYS plenty outside the hotel waiting.

One thing to keep in mind is that there are not many restaurants in the area, so it is best to find a place to eat on your way "home" from sightseeing. The is one as you walk towards the Tube station. Otherwise, there are quite a few around the London Eye.

All in all, this is an hidden gem in the heart of London. The rooms are large and clean. We would likely stay here again.

Pros - Large room size by European or North American standards, convenience store at bottom of hotel, the kitchen , walking distance to many attractions, friendly and helpful staff.

Cons - Not many restaurants nearby, connecting to the internet wasn't the easiest - but the husband figured it out fairly easily.

  • Stayed September 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leopardstars
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
uk
Level 3 Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 21 December 2009

Stayed just before xmas 2009 and all was great, I would say the best point was the great value for money for the room. We paid just over £200 for a 5 star 2 bedroomed apartment only 300 yards from the houses of parliament!.
Was greeted by very friendly valet parking staff and then taken to the reception to meet Giovanni who was extremely helpful indeed. Restaraunt was not to our tast but thats only because we dont like sushi or Japanese, that said all the reports from other guests said it was great.
All in a great stay and I would heartily recommend it.

  • Stayed December 2009, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank B6723UYjasonb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dallas
2 reviews
Reviewed 17 November 2009

Room was perfect, hotel staff were great. Room was good size, with kitchenette and washer/dryer. Bathroom was very good, stone floors and walls and glass shower. Staff kept the room very clean for us too. Hotel is situated in a great area near Parliament (across the river), with great access to underground etc.. Staff recommended Cafe Madeira for breakfast - excellent choice, very friendly with great food (reasonable too) and traditional English breakfast. Hotel concierge was a great help, with theater tix and day trips. Highly recommend this Hotel, my wife searched for several weeks before choosing, and I'm very happy with the choice.

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Spec69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bay Area, CA
Level 4 Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 30 October 2009

I chose Plaza on the River for our recent stay in London, mostly because of the large, open plan suite and the kitchenette. We checked in about 2PM, and our room was available after about a 15 minute wait. The staff were friendly checking us in and our bags were taken up to our room while we had a drink in the bar.

The room was very nice, with the furnishings being in good condition, and it was very clean. Our room didn't have a view, which was okay with us. We faced into an interior atrium that faced additional rooms. The only things I noticed about the room were some scratches on the hardwood floors from moving furniture, and some dark scuffs on the leather sofa. Otherwise, it was very clean and nice. I especially liked the pillows, which were soft duck down.

The only real issue we had was the temperature. It was in the 60s in London, and the room was about 70 degrees+ and stuffy. We opened the window, but due to the interal atrium, there was no breeze to be had. I called guest relations and was told the hotel was in "winter" mode, with the air conditioning turned off. The room became uncomfortable, but not unbearable. We ended up leaving the window wide open day and night, and did get some relief that way. Strangely enough, the day before we left, the air conditioning was turned on (I guess enough people inquired about the hot rooms). With the air on, we would have nothing to complain about at all.

We used room service a lot (a much better menu that the silly, pretentious restaurant) and the food was very good, hot and severed promptly. We also visited the Embankment Grocery next door quite a lot for supplies. The Vauxhall tube station is 1/2 mile down the road, and the area seems very well-traveled and seems safe. We walked back to the hotel a lot at night, and there were always a lot of people around. The hotel wasn't noisy. I've seen other reviewers mention trains; we saw the trains running behind the hotel but never heard them. The only noise was slamming doors (the room doors are quite heavy and close on their own).

I think we would both stay here again. We paid (on average) just under $200 a night.

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank lmdean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
winchester
Level 6 Contributor
215 reviews
105 hotel reviews
common_n_hotel_reviews_1bd8 132 helpful votes
Reviewed 13 October 2009

I stayed in a two bed apartment with my two teenage children.

The good:
Room was very spacious, exceptionally well equipped and a nice offer on of a film for a £1 on the inroom movie service. Close to Waterloo and Vauxall and short walk to Westminster.

The bad:
Very disappointed to find that breakfast was restricted to a very limited continental offer, which was not mentioned at all when booking or in confirmation. I should apparently have been offered the chance to 'upgrade' to a hot breakfast but they forgot. Bathroom had all sorts of rubbish visible - which had obviously been there since the place was built - empty beer cans, dirty rags and coins. The rate booked was to include a "welcome luxury hamper" - this consisted of a bottle of water. Apparently they didn't realise that this rate had been booked due to ongoing system problems. Very slow to respond to complaints and still waiting for the hamper!!.

You can get better quality, in a better location for a cheaper price.

  • Stayed September 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank raymond1812
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Seattle, Washington
Level 6 Contributor
217 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
Reviewed 10 October 2009

My wife and I booked this hotel based on Trip Advisor. I e-mailed to let them know we'd be arriving early on the morning after our first booked night, and they wrote back immediately and politely. When we arrived, the service was good, we checked in to a room looking out over the atrium, and took a little nap. The room was comfortable and modern, but the couch collapsed when I sat down (I'm big, but not THAT big), and there was a little peeling paint. When we left that afternoon for dinner, someone clearly had been sick in the lobby. We noticed the smell again when we came back, and the following morning as well. There wasn't someone at the desk the first two passes, but I finally had to point it out to an attendant. It was immediately taken care of.

The restaurant is too hip for its own good with club music drumming constantly. The food was okay. The sushi was pretty marginal.

Only downside to the location is limited tube access - Vauhall on the Victoria line was the closest station.

Finally, on the day we left there were six movies on our bill; we viewed only two. They fixed it immediately and without question.

So, overall a mixed bag, but we'd consider staying there again.

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Morpheus1041
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Plaza on the River

Property: Plaza on the River
Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#62 Business Hotel in London
#104 Family Hotel in London
#168 Luxury Hotel in London
#175 Romantic Hotel in London
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Plaza on the River 5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Plaza On The River - Club And Residence Hotel London

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