We booked a room and afternoon tea through secret escapes. When we arrived we were impressed with the decor and theme of the hotel and everything looked wonderful. However that was the first and last thing that impressed us.
On check in we were were told that as they has just opened afternoon tea wasn't available so we could have a 3 course meal instead, sounds good but they didn't tell us that it was from a set menu of 3 items. More about the appalling food later! Check in took almost half an hour by untrained staff who had to consult a manager every step of the way and couldn't answer the most basic questions.
The room. Walls were paper thin and we could hear everything going on outside and had no feeling of privacy. Air con didn't work, there was still builders dirt in the wardrobe.
At the bar I asked for a good Scottish whiskey I was given jack Daniels. Had the choice of a red or a white wine. I quite liked the red that I paid £20 for so I googled it to get down more at home turned out it was less than £5 a bottle.
Staff. 1 or 2 nice members but on the whole they were very incompetent and didn't know anything especially at dinner.
Dinner. This was appalling in every way. First we were told that check in had lied to us and the 3 course was from a set menu consisting of 3 spiced dishes, none of which looked very appetising. After complaining we were aloud to choose something from the main menu the managers attitude made us feel like cheepskates. The food was terrible cheep ingredients oversold on the menu. Full of salt and not much else. We couldn't finish the meal as they were so terrible. The staff could care less and just agreed that the chef wasn't very good. All around us we saw other tables sending food back and forth to to the kitchen and complaining.
In summery they have tried to make a luxury hotel on the cheep by cutting corners and overcharging. I will NEVER stay here again and will be complaining to their head office regarding this obismal experience.
- Official Description (provided by the hotel):
- In the heart of Shepherd's Bush in West London, Dorsett Shepherds Bush is close to Westfield Shopping Centre and the Olympia Exhibition Centre. The area boasts an excellent transport and communications network, served by four underground stations and rail, all within a 30-minute drive to Heathrow Airport. ... more less
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