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“The bed was A*”

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Dorsett Shepherds Bush, London
Ranked #235 of 1,088 Hotels in London
Certificate of Excellence
GreenLeadersGold level
Manchester
Level Contributor
104 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“The bed was A*”
4 of 5 bubbles Reviewed 29 August 2014 via mobile

Room was smaller than I expected but it did the job.

I was impressed they had plug sockets next to the bed unlike most hotels.

Lamps didn't work though had a play around. Insure if I asked they'd have sorted it.

Bed is amazing. Best sleep I've had all year and pillows are incredible.

It was a shower not a bath. A bit small but I'm small so had a bit of space. If a fatty was in there and dropped something good luck picking it up. I had two shower heads to pick from. Again shower room in general was small and not much room to move.

Breakfast. - I had to much to eat the night before so didn't manage much. They did have bits lay out and I had a hash brown but it was cold and hard not the best I have had. Not much choice but eggs are made on demand.

Not keen on the location / situated but I was on my own and felt uncomfty. However handy for work. A lot of take aways in the area as well. I re commend the pub on the corner. Right out of hotel.

Gym - very small and basic. I thought it would be bigger

Spa - you have to pay for

Lift - don't forget your key otherwise your screwed and can't get up and down.

Stayed August 2014
Helpful?
Thank Little_Kay32
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettLondon, General Manager at Dorsett Shepherds Bush, London, responded to this review, 1 September 2014
So pleased to hear you had such a great nights sleep, completely agree with you, the pillows are so comfy! I hope that next time you stay you get to experience all of the breakfast offerings.

Kind regards,
Hilary Cross
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,437 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (226)
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English first
Level Contributor
7 reviews
5 of 5 bubbles Reviewed 28 August 2014

Just finished a 2 night stay! So lovely! Everything was very swish and the staff were so nice! I was down for work nearby and this was such s great location accessible to Westfield and the tube! Will definitely recommend to colleagues!

  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Jeff M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettLondon, General Manager at Dorsett Shepherds Bush, London, responded to this review, 1 September 2014
Thank you Jeff for such a glowing review! Great to hear you will be recommending us!

We look forward to seeing you again in the future.

Kind regards,
Hilary Cross
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 28 August 2014 via mobile

Just got back from this hotel the place is new modern the perfect location for a stop over in london staff so helpful place was immaculate food good well worth a visit and would 100% stay again the room was perfect for our needs and room sevice was as expected and great value for money

Stayed August 2014, travelled as a couple
Helpful?
Thank mproofinguk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettLondon, General Manager at Dorsett Shepherds Bush, London, responded to this review, 1 September 2014
Great 5* review! Thank you! We are delighted you chose to spend your wedding anniversary with us and do hope you will do so again in the future.

Best regards,
Hilary Cross
General Manager
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Austria
Level Contributor
127 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed 26 August 2014 via mobile

I booked the room thru secret escapes and got a good price thinking it is also in a good location . Since I do not know london , I was very surprised to see such a beautiful hotel built in this area . The hotel itself is very good , I cannot complain . Staff are courteous and friendly . Room is beautiful and have a different touch , not the usual boring hotel rooms with drab interior designs .
Only minus point is where the hotel is located . IF you are particular about having a location which is clean and does not look dodgy , this is not a place for you . The BIG plus is the tube is 5 minutes walk and the beautiful shopping mall Westfield is also 5 minutes walk !! You can have a leisurely shopping in the mall instead of the stressy and hectic place like Oxford street . Lots of restaurant as well to choose
from . Overall I think I still would choose the place because of the tube , Westfield and the hotel . Location ...well does not look the friendliest place but it might just be ones perception ;-)))

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IcreamCone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettLondon, General Manager at Dorsett Shepherds Bush, London, responded to this review, 1 September 2014
Thank you for your review! I am delighted to hear your kind comments about the staff and the interior of the hotel. I do hope that you will be visiting the hotel again.

Best regards,
Hilary Cross
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southern England
Level Contributor
121 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 244 helpful votes
4 of 5 bubbles Reviewed 25 August 2014

We chose this for a one night stay because we wanted to be able to walk to the Notting Hill canival.
We had room 102 which was a lovely room with a huge bathroom but it was right next door to the lift and although we couldn't hear any noise from the lift itself, in the morning there were some selfish loud chatty people outside our door whilst waiting for the lift.
Free wifi.
The breakfast was very good. Choice of hot and cold plus eggs cooked to order.
The staff are all very friendly but at check in they do wish to charge your credit card with an extra £50 - just incase you wish to spend on room service or the bar. I didn't like that.
The hotel is on a very busy road but you cannot hear the road noise - although we did have an inside room which actually overlooks the bar area. There are lots of pubs, shops and takeaway food outlets nearby. Also within a few minutes walk to the Westfields shopping centre. I wouldn't like to be wandering around at night though, it didn't feel completely safe. Perfectly fine during the day and early evening though I feel.

Room Tip: ask for a room at the end of a hallway, not by the lift
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  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
2 Thank Phantasialandfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettLondon, General Manager at Dorsett Shepherds Bush, London, responded to this review, 28 August 2014
Thank you for taking the time to review the hotel. Hotels take an authorisation on arrival to allow you to charge drinks, meals, Spa charges etc, onto your room. It isn’t an actual charge to your card, just an authorisation, but the credit card companies do allocate the amount to your card until check out as a guarantee for payment to the hotel, and I am sorry if this inconvenienced you in any way.

I hope that you do come back and visit the hotel again in the near future.

Best regards,
Hilary Cross
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 24 August 2014

My partner and I stayed at the Dorsett hotel with some friends for the weekend. A huge thank you to all of the staff who were very friendly and went above and beyond to make our stay comfortable. The rooms were clean and comfortable with lovely character in the decoration.The location of the hotel was perfect for us with shopping and tube station both just around the corner. I will be staying at this hotel again and be recommending it to everyone.

  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Francesca M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettLondon, General Manager at Dorsett Shepherds Bush, London, responded to this review, 26 August 2014
Francesca, thank you for a fabulous 5 star review! I am over them moon that you had such a great stay and the staff are all smiling with such positive feedback.

I hope we see you at the hotel again very soon.

Kind regards,
Hilary Cross
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
san luis potosi
Level Contributor
9 reviews
4 hotel reviews
4 of 5 bubbles Reviewed 23 August 2014

High end finishings give this hotel a touch of class one may not have expected from the exterior. Everything is still very new and perhaps the hotel is lacking a completed feel but this does not detract from the service or comfort of the rooms. Had an enjoyable stay and would return

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank domogw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DorsettLondon, General Manager at Dorsett Shepherds Bush, London, responded to this review, 26 August 2014
Thank you for your review. I am pleased to hear you had an enjoyable stay and glad to hear that although you feel the hotel is incomplete this did not detract from your experience with us.

I hope we can welcome you back again very soon.

Best regards,
Hilary Cross
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Dorsett Shepherds Bush, London

Property: Dorsett Shepherds Bush, London
Address: 58 Shepherds Bush Green | Shepherd's Bush, London W12 8QE, England
Region: United Kingdom > England > London > Hammersmith / Fulham
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
Ranked #235 of 1,088 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Dorsett Shepherds Bush, London 4*
Number of rooms: 317
Official Description (provided by the hotel):
In the heart of Shepherd's Bush in West London, Dorsett Shepherds Bush is close to Westfield Shopping Centre and the Olympia Exhibition Centre. The area boasts an excellent transport and communications network, served by four underground stations and rail, all within a 30-minute drive to Heathrow Airport. ... more   less 
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