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“For the price it is not that bad”

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Kensington Court Hotel Notting Hill
Ranked #411 of 580 London B&B and Inns
Reviewed 6 August 2013

I must admit I booked this hotel because of the price of the room before looking at reviews. After booking I did check the reviews and I must admit I was worried. We got there about 4pm on a Sunday after booking 3 rooms with ensuite. Two rooms were ready with the 3rd being cleaned at the time. We dumped our luggage and headed of into London. There are 2 Tube stations very close by so that was easy. The rooms are very basic but for the price they were clean and the beds were comfortable. The hotel is a very old building so there are lots of creaking floorboards and as we were on the ground floor this was annoying. Also the windows were not very tight so you could hear alot of noise from outside. Room 1 was right next to reception so again more noise. The breakfast was basic but clean though we did get there early to have seating because later it did get very busy. So all in all I would recommend for the location but not for elegence.

Room Tip: Room 1 very noisy.
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  • Stayed: August 2013, travelled with family
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Thank NickTheCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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115 - 121 of 288 reviews

Reviewed 30 July 2013

We booked here for a 2 night stay in a family room with our 2 kids (6 and 9yrs). The room was on the third floor with no lift and i am pregnant, so i wasnt thrilled, and hubby had to lug all the bags for us. The room was tiny and fit in a double bed and a queen for the kids to share, the only floor space was so you could walk to the shower room and open the door, not great for a 'family room'.

The shower room was disgusting, big cracks in the dated old tiles, the shower didnt drain well and you had to hold the shower head as there was no hook for it. I have seen better ones in caravans.

The room was shabby and old with rips in the dark brown wood chip wallpaper, the room we had is certainly not shown in the ones advertising it.

This is more of a hostel than a hotel, so dont book it if you actually need to spend a few hours with your family in the day in your room, there is just no space.

  • Stayed: July 2013, travelled with family
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Thank Jahnblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erik V, Manager at Kensington Court Hotel Notting Hill, responded to this reviewResponded 2 August 2013

Dear Jahnblue,

Thank you for taking the time to give us your feedback on Tripadvisor.

I apologize for the experience and would like to advise you that we have different types of rooms, some of which have been refurbished more recently than others.
Being a Victorian building, we are unable to install lifts and I apologize that we were not around to help you with your luggage.
I am however glad to see that you have rated our Location and Service 4 out of 5.

All the best with the new arrival and I hope that we can accommodate you on your next trip to London make sure that your experience would differ from your previous one.

Regards,

Erik

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2013

The location is amazing and we expected a lot however, the hotel photographs are very old because the whole place could do with a refurbishment (cracks on ceiling etc). The young, blonde receptionist is very unhelpful and unpleasant telling customers to "go back to the room and calm down" after requesting a fan for the millionth time (32 degrees that day)! It is extremely hot and the rooms are very small. The shower was tiny, we didn't even want to use it.

  • Stayed: July 2013, travelled as a couple
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Thank Maggie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erik V, Manager at Kensington Court Hotel Notting Hill, responded to this reviewResponded 2 August 2013

Dear Maggie L,

Thank you for taking the time to review us on Tripadvisor.
I'm glad that you were amazed by our location, on the other hand, I'm extremely sorry for your experience with the room. We are currently reviewing our rooms and are due to have an upgrade.

Furthermore, thank you for your feedback with regards to our front desk; we have recently appointed a Person who will streamline our Quality and Standards provided.

Hope you are enjoying the rest of the hot weather and we hope to see you return.

Regards,

Erik

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 July 2013

We arrived at 1pm but had to wait for our room and with no facility to store our bags we had to continue to bring them with us around London.
we returned at 4 and still had to wait until 6pm for a room.
The room was very small even though we booked a large room so the children could stay comfortably and this was not addressed when we brought it to their attention.
the breakfast was basic and finished early. we had to checkout by 11.
all in all a very bad experience.
dont stay here if you visit London unless you like waiting around, small rooms and early breakfasts and checkout.

  • Stayed: June 2013, travelled with family
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Thank 663Alma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 July 2013

Spent five days here in July. First impression was not very good. The reception desk was located in a narrow hallway and it was difficult to pass other guests when leaving or entering the hotel. The first room we got (number 21) looked more like a flea market than a hotel room. It was small, dark, had "flea market furniture" and the ensuite bathroom was a shower placed in the corner with only a curtain separating the water in the shower from the carpet in the actual hotel room. To access the room we had to walk down some stairs and pass a lot of (private?) stuff on the way down. Luckily the hotel was not fully booked, so we we were able to get another room. This room was also very small and of poor quality, but better than the first room. However, the bathroom was extremely narrow (no chance for two people to pass each other), furtniture was falling apart, the floor in the bathroom looked dirty, in general maintenance was lacking.
The walls were wafer-thin, so it was difficult to rest and sleep. The bed was bad, you could feel the metal from the frame in your back. Breakfast consisted of juice, yogurt and pastries. Not very healthy...
In addition: problems with TV- signals and internet Access.
Only positive thing - realatively friendly staff and good location, Close to Hyde Park and Notting Hill.
We PRE-paid 575 pounds for five nights, which in my opinion, is robbery! Definitely not worth it!

  • Stayed: July 2013, travelled as a couple
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3  Thank Sigrunn2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2013

We booked the Kensington Court Hotel in Notting Hill for 5 days; we thought it was a hotel as it claims. Clearly, it is not, but an apartment or "flat" as they call it in the UK. We booked a 2 bedroom, 2 bath, fully equipped kitchen, with sitting area and wifi. What we did get was a 2 bd, 1 bath with a shower only, 1 water closet (toilet and sink), kitchen with some utensils, but no soap, paper towels, sink sponge or soap for either kitchen and bath - which deterred us from preparing any meals in the "kitchen".

Really important.....There is no elevator or "lift" as the UK calls it. Our "hotel room" or flat was on the "fourth floor".... 77 stairs up. I am not complaining about the stairs, because I did welcome the climb several times each day; it took the place of my daily workouts at they gym from home. :) This would be a challenge for elderly, or those who do not climb stairs regularly. Please be aware of this.

The staff of Kensington Court Hotel are sweet, but limited in their ability. We chalked it up to being in the UK. When I asked for basic soap for the bathroom to wash our hands, they simply shrugged their shoulders and said, "we do not have". When I approached the management, they provided upon my request. Blow dryer is not standard as I thought, and I did not bring mine. The only one they had was checked out for the first 4 days we were there. Luckily, it was available the last day!

Know that every day you will need to get a new code for wifi access, for each device you have. We had 5 devices between the 3 of us staying for the 5 days. It is an inconvenience, but after day 1 you get used to asking before you climb.

The location is in an excellent neighborhood, quiet and family oriented. A great pub is on the corner, Prince Edward.

Beds were great! Close to Bayswater Underground and Kensington Gardens, where I was able to jog/walk.

A few sacrifices if you are flexible make this a good place to stay for a family.

Room Tip: Higher floors have no elevator access....you will have to carry everything.
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  • Stayed: June 2013, travelled with family
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1  Thank mrspbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2013

Please note there are 2 Kensington Court Hotels in different locations. Nice location - lots of restaurants, 2-3 block walk to tube. Nice, very helpful staff at front desk. We had an ensuite room which was fine. We had to transfer rooms after one night though - was glad we did though as the first room had bathroom challenges (shower drain was plugged and the shower handle fell off) and it was a noisier location next to the street. The next room in the back was much better and quieter with a somewhat nicer bathroom. No hand towels or bathmat were provided. 2 out of the 4 nights coffee & creamer was not provided in room. The carpet and drapes seemed dusty and not as clean as I would have preferred. Wasn't sure if the sheets had been changed either. Continental breakfast was included although the yogurt and cheese seemed warm vs fresh tasting and 2 of the 4 days we were out before breakfast started. No elevator and lots of stairs.

  • Stayed: July 2013, travelled with family
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Thank 13AnnD13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kensington Court Hotel Notting Hill

Address: 4 Princes Square, London W2 4NP, England
Region: United Kingdom > England > London > Notting Hill
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites
Hotel Style:
Ranked #411 of 580 B&Bs / Inns in London
Price Range: £443 - £465 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Kensington Court Hotel Notting Hill 3*
Number of rooms: 20
Official Description (provided by the hotel):
Newly Refurbished! - Less than a 5-minute walk from Notting Hill Gate, Bayswater and Queensway London Underground stations, Kensington Court Hotel Notting Hill is a Grade II heritage-listedtownhouse across from private gardens and features Free Wi-Fi in all rooms and public places. All bedrooms will have flat screen 26 inch TVs installed by 14th July 2012.Most bedrooms have an en suite bathroom and others share bathroom facilities. Rooms have a contemporary style, with a neutral decor, light wood fittings, and tea/coffee making facilities. A continental breakfast buffet is available daily, including Croissants, French pastries, cereals and juices.With a 24 hour reception, Kensington Court Hotel Notting Hill is just a 5-minute walk from Hyde park, Whitley's Shopping Centre and Portobello Road Market - and only 15 minutes walk from Oxford Street and Westfield shopping Centre. The hotel provides a convenient base for visits to London's famous shops, theatres, museums and historic buildings. ... more   less 
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