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“Perfectly Adequate...”

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Hilton London Canary Wharf
Ranked #71 of 1,068 Hotels in London
Certificate of Excellence
Zurich, Switzerland
Level 4 Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Perfectly Adequate...”
Reviewed 13 May 2014

I stayed here for a single night prior to a business meeting in Canary Wharf. Perfectly adequate, and fulfilled one of my key criteria for being close to the office. Did not have breakfast, but instead went around the corner to Tesco Express to buy water and food (I hate paying £5.00 for a bottle of water in hotels...). Plenty of shops near by and food options.
Room was clean enough, although not perfect (kids drawing under bed, and cotton ear-bud on the floor), so overall OK.

Room Tip: I had a twin, and was offered a double, which I took. Same price.
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Sea-Intake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OliverStockland, Manager at Hilton London Canary Wharf, responded to this review, 16 May 2014
Thank you for your feedback which certainly helps us to monitor and improve our services. I am glad that in general you enjoyed your stay and I have today spoken with the Head Housekeeper with regards to your comment on the cleanliness of the room.

Once again we thank you for taking your time to provide us with such valuable feedback and we hope to be able to welcome you back soon.
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3,403 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (504)
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Preston, United Kingdom
Level 6 Contributor
138 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 12 May 2014

well another great stay at The Hilton Canary Wharf, nice quiet rooms with large bed, good bathroom and all you need for a comfortable stay. the staff at this hotel are friendly and courteous and will help with anything, and they all take time to chat so you do feel like a person and not so,ex random room number. So thank you Hilton Canary Wharf, hopefully I can return again soon.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ian H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OliverStockland, Manager at Hilton London Canary Wharf, responded to this review, 13 May 2014
Thank you for choosing to stay at the Hilton Canary Wharf once again, it is very rewarding knowing that you enjoy your visits to the hotel and find the service provided by the team to be friendly and courteous.

We look forward to welcoming you back soon.
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Nicosia, Cyprus
Level 5 Contributor
49 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 11 May 2014

One of the best hotels i've ever visited. Excellent and comfortable rooms with an extra-ordinary interior design. Hilton at Canary Wharf has the -extra- other hotels do not have!! Its a lovely hotel i would like to stay again at my next trip on November! Thank you!!!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EleniYi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OliverStockland, Manager at Hilton London Canary Wharf, responded to this review, 12 May 2014
Thank you for your lovely comments and for taking the time to share with us your feedback regarding your last stay. It is rewarding knowing that the service provided has resulted in you hopefully returning back to us in November.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Croydon, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 May 2014 via mobile

It really does amaze me reading some of the negative reviews on here - I guess there is just no pleasing some people! I have stayed in many of the Hilton/Conrad properties around the world & this hotel beats all of them hands down for customer service. All the staff from the front desk to the managers always have a big welcoming smile - nothing is ever too much trouble. We have stayed here a few times before & every time our experience is better than before. You really can not fault a single thing about this hotel - the rooms are all faultless - contemporary modern & to the highest standard. Bed is sumptuous - we had 6 pillows!! Executive lounge has been recently renovated to a very high standard & the staff really can not do enough for you. Breakfast is a feast fit for a king with everything you could possibly wish for - all served with a smile. You really can not go wrong with this hotel - if your thinking of booking this hotel just do it - you will love it!! We are looking forward to going back soon.

Stayed April 2014, travelled as a couple
Helpful?
1 Thank Angela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OliverStockland, Manager at Hilton London Canary Wharf, responded to this review, 9 May 2014
It is always great to read that our guests return regularly to the Hotel and that we are able to meet your expectations. It is also pleasing to read about the customer service you experienced from the team.

Thank you for your feedback and recommendations, we look forward to welcoming you back soon.
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Beijing, China
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 May 2014

This hotel is located a few minutes walk from Canary Wharf underground station and even closer to South Quay DLR station, so getting into central

London is relatively easy.

There are nearby shopping areas near Canary Wharf underground station and there is a Tesco express near the South Quay DLR station.

The room was spacious and clean with a top class bathroom that had a large bath and separate shower, but the pipes were a little noisy.

The bed was very large and comfy.

Upon check-in,the hotel took £50.00 per night authorisation to creditcard, but the staff clearly communicated about it.

This is a hotel I would without doubt stay in again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Li D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OliverStockland, Manager at Hilton London Canary Wharf, responded to this review, 9 May 2014
Many thanks for leaving a review following your recent stay at the hotel. I was great to read you enjoyed your stay and found the location of the hotel to be easily accessible to central London.
We look forward to welcoming back in the near future.
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Kingston-upon-Hull, United Kingdom
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 May 2014

Thoroughly enjoyed weekend at the Hotel, room spotless, staff excellent, food extremely good. The hotel is in a very good location for travelling any where around London. Thoroughly enjoyed the weekend. This was an organised trip with the added benefit of the room tariffs being very reasonable.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank spenser50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OliverStockland, Manager at Hilton London Canary Wharf, responded to this review, 8 May 2014
I am delighted that you had a thoroughly enjoyable weekend and that you found the room spotless, the location suitable for your needs and found the team to be excellent.
We look forward to welcoming you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northamptonshire, United Kingdom
Level 4 Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 7 May 2014 via mobile

This is an excellent Hilton hotel. Stayed here in a junior suite with exec room access - I have stayed in many Hiltons around the world and can honestly say this is as good as any I've stayed in. The staff were always polite and accommodating, the whole hotel was immaculately clean and the Exec lounge was as good, if not better than most of the other hotels I've stayed with Exec access... well worth the money!

Stayed May 2014, travelled with family
Helpful?
1 Thank steveb182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OliverStockland, Manager at Hilton London Canary Wharf, responded to this review, 8 May 2014
It is always a great pleasure knowing that we met your expectations and that you had an enjoyable stay in particular the Executive lounge. Thank you for your comments and we look forward to welcoming you back on your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton London Canary Wharf

Property: Hilton London Canary Wharf
Address: South Quay, Marsh Wall, London E14 9SH, England
Phone Number:
Region: United Kingdom > England > London > Docklands / Canary Wharf / Isle of Dogs
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#41 Family Hotel in London
#67 Luxury Hotel in London
#77 Romantic Hotel in London
#164 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton London Canary Wharf 4*
Number of rooms: 282
Official Description (provided by the hotel):
Situated conveniently in the heart of London’s business district, Hilton London Canary Wharf is an obvious and popular choice for business visitors. As one of our guests you will have access to a high-speed internet connection, spacious desks to work from, a 24-hour business center and many other comforts. Rooms are fitted with a widescreen TV and an alarm clock that lets you plug in your MP3 player, meaning you can wake up to your favourite music.When you’re not busy working, make the most of the sauna, steam room or work out in the well-equipped fitness center. Or sip on a well-earned cocktail in the very popular Canary Wharf restaurant, Cinnamon. Hilton London Canary Wharf is very close to the O2 Arena and Westfield shopping complex in Stratford. This hotel is a great choice for anyone wanting to be close to where business happens but not too far from all the tourist attractions. ... more   less 
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Also Known As:
Hilton London Canary Wharf Hotel London
Hilton International London
London Hilton
Hilton Canary Wharf
Canary Hilton Wharf

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