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Hotel Cafe Royal
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Reviews (1,525)
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Reviewed 28 January 2014

We frequently visit London, and stayed at this hotel in early December. It was by far the best hotel we've stayed in London. The location is fantastic! You can walk around all central London without ever needing to take the tube or a taxi.
The rooms are very spacious and the design is super modern. The bed is HUGE and the bathroom is simply the best. The staff were all very polite and helpful and the cafe on Regent Street serves the best coffee i've had in London.
Overall a great experience - would definitely recommend!

Room Tip: Ask for a room on the Regent Street side!
  • Stayed: December 2013, travelled with family
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Thank Kat T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony L, General Manager at Hotel Cafe Royal, responded to this reviewResponded 3 February 2014

Thank you for sharing such a positive review on Café Royal hotel. I am delighted you enjoyed your stay and to hear your appreciation of the hotel and its location. David Chipperfield Architects has achieved a perfect balance between 21st century contemporary style and the retained grand historic public rooms of the 1860s and 1920s, which have been painstakingly restored in collaboration with historic building architects, Donald Insall Associates.Thank you also for your kind comments regarding our accommodation and our Italian Carrara marble bathrooms, a signature at the hotel; your comments will be shared with all. We look forward to welcoming you back in the very near future.

With warmest wishes
Anthony Lee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 January 2014

A perfect stay in this hotel for many reasons :
- Perfect location.
- Breakfast : Excellent
- Room service : Excellent
- Gym spa and swimming pool : Excellent.
- And more than everything, what makes the stay in this hotel perfect : the Staff ! Really everyone was perfect. Many nationalities are working in this hotel. Whatever they were British or Italian or Uzbek, or Spanish everybody was perfect and so kind ! A classy hotel but with a lot of simplicity ! A special thank to Karim the concierge (from our neighbor morocco :) ), who achieved all our demands (tickets for arsenal Chelsea, last minute dinner the Christmas night ....)
So another big thank you to all the staff of the hotel, and for sure I’ll be back for my next stay in London !

  • Stayed: December 2013, travelled as a couple
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1  Thank bilalger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony L, General Manager at Hotel Cafe Royal, responded to this reviewResponded 27 January 2014

Thank you for taking the time to provide your feedback following your recent stay at Café Royal hotel. I was delighted that your time with us was so enjoyable. I am very pleased to read of your appreciation of our central London location, cuisine and of the Akasha Holistic Wellbeing Centre. Thank you also for your kind comments about the team and service received and I will be sure to pass on your special thanks to Karim and the Concierge team. I do hope we have the opportunity to welcome you back in the very near future.

With warmest wishes
Anthony Lee
General Manager

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Reviewed 24 January 2014

This place looks and feels terrific but more than that the team in the bar is excellent. The service was done with old fashioned style but without old fashioned stuffiness...faultless in my view. The decor is modern but not trendy - very comfortable

  • Stayed: December 2013, travelled with friends
    • Value
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    • Cleanliness
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Thank Rupert E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony L, General Manager at Hotel Cafe Royal, responded to this reviewResponded 27 January 2014

Thank you for taking the time to share such a positive review about your stay at Café Royal hotel. Led by David Chipperfield Architects, Café Royal hotel has been sensitively restored, maintaining historic detail, but now combined with a modern and contemporary elegance and I was thrilled to read this was to your liking. I look forward to welcoming you back to Café Royal hotel for your next stay in London.

With warmest wishes
Anthony Lee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2014

This is a beautiful hotel in excellent location staffed by friendly professional staff. From the moment we stepped through doors nothing was too much trouble. The spa alone is as therapeutic as a weeks holiday! Breakfast was lovely and served to you which makes a refreshing change in these 'buffet' times we live in. If you are contemplating a trip to London my advice would be, pay that little bit extra, it really is worth every penny!

Stayed: January 2014, travelled with friends
1  Thank jan b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony L, General Manager at Hotel Cafe Royal, responded to this reviewResponded 27 January 2014

Thank you for penning your review after your stay at Café Royal hotel. I am very happy to read that you received excellent service and that your time at the Akasha Holistic Wellbeing Centre was so enjoyable. I will pass on your appreciation of the cuisine to executive chef Andrew Turner and his culinary team. We look forward to welcoming you back to Café Royal hotel.

With warmest wishes

Anthony Lee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2014

Arrived yesterday from a four night stay at Cafe Royal. Hotel was recommended by our travel agent for a trip with my two daughters- it proved to be a perfect match. We arrived early and were led to their cafe for coffee while our room cleanup was completed; 1/2 an hour later we were in a fabulous very comfortable junior suite, enjoying showers (in what I consider a superior bathroom) and resting before beginning our London adventure. We loved the fact that besides the restaurant, you can have a quick coffee or tea with a wonderful croissant or the best poached eggs my daughter has ever had! Location could not be better for sightseeing, walks,entertainment or shopping. And being close to Soho, we were able to walk to excellent restaurants at night.The staff was so service oriented and always aware of their surroundings. Our only negative experience was being turned away from their 2 bars two nights in a row because they were full. An operations manager noticed our disappointment and did his best to remedy the situation. A suggestion to a future guest who enjoys a drink before going out to dinner is to book a table at the bar. I would give Cafe Royal 6 stars.

Room Tip: We stayed on the third floor and did not experience street noise.
  • Stayed: January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Lulanne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anthony L, General Manager at Hotel Cafe Royal, responded to this reviewResponded 27 January 2014

Thank you for your excellent feedback after your 4-night stay at Café Royal hotel; I am so pleased your daughters and you had such an enjoyable stay in our Junior Suites. I was delighted you found our central London location to your liking and thank you for your kind endorsement regarding the service and cuisine. We look forward to welcoming you back in the near future.

With warmest wishes
Anthony Lee
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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