I have very mixed views about this hotel. I stayed for 4 nights in January. The staff on arrival were very friendly and I was shown to my room quickly after check-in.
My room was fine - modern technology everywhere which worked well and although the bathroom had no bath tub, the overall bedroom and bathroom was good, spacious and reasonably comfortable. There was one irratating thing about the bedroom though - the curtains are automatically and electrically closed but the curtain rail and therefore the curtain does not go to the end of the window which means the street lights make your bedroom quite bright at night - I personally like a dark room and I found this part annoying.
Now onto the restaurant part - this is why I have given my review 3 stars: it was NOT good. I had a business lunch on arrival. The service was sooo slow. The food (when it arrived) was very good but the service so slow. I ordered dessert followed by coffee the problem was that the coffee arrived before the dessert. There were no apologies, nothing at all so I was dissapointed by this. With the prices they charge this should not happen. The restaurant also has no soul or atmosphere and I found actually quite depressing. Breakfast again was a very slow process with the eggs taking 40 minutes to arrive from the time of order. So clearly there is a problem in the kitchens and/or with the staff that needs to be sorted urgently in my opinion.
Check-out was so dissapointing though. I checked out early in the morning (at about 05h45) and requested a taxi. I was told very bluntly by a member of staff that it was not possible to get a taxi at this time of the morning. It was a joke! I asked again and was told by another member of staff the same thing. I took my belongings, went outside and flagged down a taxi within 2 minutes.
Either the staff do not care about their departing guests or they have no notion of service. Which ever way I will not be back in a hurry.
- Official Description (provided by the hotel):
- Combining architectural heritage with contemporary design, Cafe Royal has been reincarnated as a luxury hotel in the heart of London's West End with the elegance of Mayfair to the west and the creativity of Soho to the east. Grand historic areas have been sensitively restored while 160 guestrooms, including 49 suites and six signature suites have been created in a contemporary yet refined style. Our guestrooms start from approximately 35 sq m / 377 sq ft to 212 sq m / 2,281sq ft with every room presenting itself as a suite. Continuing its celebrated legacy, Hotel Cafe Royal offers a selection of restaurants and bars for guests to enjoy. At the heart of the hotel, the Ten Room offers British informal dining all-day, while the Green Bar is the perfect place to relax and unwind with a cocktail. Restored to revive the ornate Louis XVI decor and detailing, the iconic Oscar Wilde Bar (formerly the legendary Grill Room, originally established in 1865), is now the place to enjoy Champagne, cocktails and a light menu of British dishes and live entertainment on select evenings. The Cafe, on Regent Street, revives the European tradition of cafe culture. To complete the experience, the Akasha Holistic Wellbeing Centre is an urban retreat in the centre of the capital spanning over 1,200 sq m / 13,000 sq ft featuring a large lap pool, sauna and Hammam/steam room and offering a range of signature treatments. Reflecting a core vision to harmoniously unite the four natural elements of nature, Akasha features four corresponding spaces; lounge/earth, spa/water, gym/fire, yoga/air. ... more less
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- Also Known As:
- Cafe Royal Hotel London