My wife and I stayed here on the 14th February 2014.
Before I mention our complaint, I will review the other aspects of our stay.
Excellent location, good parking facilities, rooms are a good size, bathrooms luxurious - rainfall walk in shower and huge bath. Lots of high tech bits in the room like the B&O motion detector TV and a hidden television in the bathroom mirror. The room was rather modern and all gadgets were in black. The general area of the hotel is very grand and the design is beautiful throughout.
The staff and service were excellent.
On booking we requested a quiet room as my wife had been unwell in the weeks preceding our stay. We stayed in room 302. On returning after eating out we went to bed and made a point off turning off the air conditioning. However, soon after dozing off to sleep we were awoken by the air con coming on and off in the hall way area, with a “clicking” before going off. I got up checked it was turned off on the switch, which it was, and then went back to bed. Approximately every half hour throughout the night it kept turning on and off waking us up, and as you can imagine several times I got up checked the whole bedroom area, hall area and bathroom looking for another air con unit which I thought might be somewhere in the room, Albeit all to no avail!
On having tea in the room at 0600 hours we reported this to the room service attendant who witnessed the air con was off but kept coming on in the hall way area. Before breakfast we reported it to the front desk and an engineer attended our room who also witnessed the air con was off but kept coming on the hall way area. He said he would file a report and get it investigated.
Our visit was ruined with broken sleep. On leaving we given 25% discount, which was not very good as bearing in mind the hotel was fully aware we had an awful sleep and also new we requested a quiet room. If I was not so tired I would off argued the point! (I know about customer service)
We were told that a manager would be calling us, but to date which is over a week after our stay has not happened. I will be writing to the hotel shortly.
- Official Description (provided by the hotel):
- Combining architectural heritage with contemporary design, Cafe Royal has been reincarnated as a luxury hotel in the heart of London's West End with the elegance of Mayfair to the west and the creativity of Soho to the east. Grand historic areas have been sensitively restored while 160 guestrooms, including 49 suites and six signature suites have been created in a contemporary yet refined style. Our guestrooms start from approximately 35 sq m / 377 sq ft to 212 sq m / 2,281sq ft with every room presenting itself as a suite. Continuing its celebrated legacy, Hotel Cafe Royal offers a selection of restaurants and bars for guests to enjoy. At the heart of the hotel, the Ten Room offers British informal dining all-day, while the Green Bar is the perfect place to relax and unwind with a cocktail. Restored to revive the ornate Louis XVI decor and detailing, the iconic Oscar Wilde Bar (formerly the legendary Grill Room, originally established in 1865), is now the place to enjoy Champagne, cocktails and a light menu of British dishes and live entertainment on select evenings. The Cafe, on Regent Street, revives the European tradition of cafe culture. To complete the experience, the Akasha Holistic Wellbeing Centre is an urban retreat in the centre of the capital spanning over 1,200 sq m / 13,000 sq ft featuring a large lap pool, sauna and Hammam/steam room and offering a range of signature treatments. Reflecting a core vision to harmoniously unite the four natural elements of nature, Akasha features four corresponding spaces; lounge/earth, spa/water, gym/fire, yoga/air. ... more less
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- Also Known As:
- Cafe Royal Hotel London