Booked 10 mths ago. Arrive with printed reservation in hand - which they accepted I had. No room for us.
Shipped us to a central London hotel - which defeats the whole point of booking a hotel 15 min walk from the airport.
"We tried to call you earlier" Thanks Elaine: Honey - I was 37,000 feet over the Atlantic and not taking calls . Then I spent 1 1/2 hrs on the London Underground from Heathrow , having travelled 3,6000 miles to be told you have given the room away.
This hotel overbooks then bumps. And not to one of their local hotels - but anywhere they have a room.
This is horrendously bad customer service. The first and last attempt to stay at this or any other Travelodge as there are absolutely no excuses to not hold and respect a credit card confirmed reservation. Not sure if you can say you are part of the 'hospitality industry'
I don't believe I've given a 1 star to any hotel before. It's unfortunate there is no zero star rating. I gave a one star rating for value noting the time spent in the cab!
So - if you are flying into Heathrow and out of City Airports forget this place as a viable option.
- Reservation Options:
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- Also Known As:
- Travelodge London
- London Travel Lodge
- London Travelodge