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“Fantastic hotel with great staff!!”

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Hampton by Hilton London Waterloo
Ranked #139 of 1,068 Hotels in London
Certificate of Excellence
Preston, United Kingdom
1 review
“Fantastic hotel with great staff!!”
Reviewed 14 April 2014

My fiancé stayed at the hotel with a few friends and couldn't speak highly enough of the facilities, location and staff. Special mention has to go to Khizer Khan who was absolutely great and went the extra mile to ensure all had a great time and even the smallest request was catered for. Thanks Khizer! We will definitely be returning next time we're in London!!

  • Stayed April 2014, travelled with friends
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Helpful?
Thank Chris A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 25 April 2014
Dear Chris,

WAAAUW...we are very excited reading your review. It was such a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo.

We are delighted that you enjoyed the stay, and that our excellent Front of House Manager managed to assist you in such a fantastic way.

We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo
Report response as inappropriate
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Richmond, Virginia
Level 5 Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 April 2014

This hotel really has some great things going for it. Unfortunately, perhaps because it's new, it's not yet reached that potential. Items that you often take for granted in other hotels simply were lacking. Perhaps most frustrating during our stay was being locked out of our room for no apparent reason, other than the staff claimed they forgot to have us fill out some paperwork. After searching unsuccessfully for said paperwork, they gave up looking, reset our keys, and no further mention was made, nor were any apologies given. The complimentary breakfast is good - very good. Yes, it's the same items every day, but there's enough variety that you can still make it work, and the breakfast staff are extremely kind & helpful. The beds weren't quite the comfort level I expected from a Hilton property, especially a new one, but perhaps that's a regional thing. The sofa bed, however, was just downright uncomfortable. Our teen (who reguarly sleeps on a futon in her bedroom rather than in her bed), awoke with backaches daily from attempting to sleep on it. It might work for a small child, but would not recommend for an adult. And on that subject, it's my understanding that these rooms allow three people max, including children. Two children could easily sleep on the sofa bed, so not sure why that limitation is. The internet is a continual study in frustration, booting you off randomly, repeatedly requesting your name & room number, taking minutes to complete the logon process after kicking you off, or simply not working at all - and when it does work, it's very slow. For this reason, along with the large groups of kids & noise, I would not recommend this location to business travelers. Still, it's in a great location, just a very short walk to the Waterloo train & Underground station, and very close to several bus stops as well. If you're a family on a budget, this is a good value overall. If you're a business traveler, an older couple, or looking for a bit more of a vacation experience, however, I would have to recommend that you keep looking.

  • Stayed April 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with Hampton

Helpful?
1 Thank lovethosemiles
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 25 April 2014
Dear Wheres,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo.

We have with great interest read your review and investigated what occurred. There was indeed some confusion which the Front of House team was investigating, but you should not have been disturbed by that.
Our internet connection and speed has indeed not always been very stable, but I am pleased to let you know we are getting very close to a permanent solution.

We want to apologise and as a new hotel we are indeed working very hard to fine tune our operation to ensure each and every guest is happy, every time...all the time. We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seville, Spain
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 14 April 2014

Great location, very close to Waterloo Station. The room was clean and everything was almost new. The entire stay was perfect. The staff is young and friendly. Breakfast could be better, but not bad. In checkout, we were allowed to leave luggage in a few hours.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hampton

Helpful?
Thank GermanTG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 25 April 2014
Dear Skitty,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We are delighted that you enjoyed your stay!

We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotland
2 reviews
Reviewed 14 April 2014

The Hotel is very modern and clean, Beds very comfortable pillows great too, shower good with plenty hot water, Breakfast really good plenty of choice to set you on your way for the day, great place to stay in a central location 5 min walk from Waterloo station and 10 min walk from London eye 15 min walk to Big ben. Fab family time in London seeing all the sites.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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    • Service
Review collected in partnership with Hampton

Helpful?
Thank Skitty73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 25 April 2014
Dear Skitty,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We are delighted that you enjoyed your stay!

We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bath, United Kingdom
Level 6 Contributor
550 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
Reviewed 9 April 2014

I stayed at this hotel for two weeks in February. Overall I enjoyed my stay, the room was clean and had everything I needed, Breakfast was perfectly serviceable and the fitness room had more room than seems to be usual for central London.

  • Stayed February 2014, travelled on business
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Helpful?
Thank CTricity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 25 April 2014
Dear Ctricity,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We are delighted that you enjoyed your stay!

We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, England, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 April 2014

This hotel is in such a good location, 2 minute walk from the tube station and 5 minute walk from the London eye. Very modern hotel, lovely rooms and friendly staff with complimentary breakfast from 6am-10am which had a wide range to choose from. We were also able to leave our cases in the hotel after we had checked out and collected them later on that day.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sian E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 25 April 2014
Dear Sian,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We are delighted that you enjoyed your stay and found our team friendly and professional.

Off course we can store your luggage. We will do anything we possible can to make your experience in the hotel and in London more enjoyable!

We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coventry, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 7 April 2014

I stayed at this hotel and couldn't fault it.
Staff were helpful, beds were VERY comfy, showers great, lovely and clean, great location, nice breakfast.
Also, lovely restaurant on site and so you can have great food without venturing out.

Location fantastic as right near Waterloo station.

Will stay again.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Katie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 25 April 2014
Dear Katie,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We are delighted that you enjoyed your stay!

We will share your comments with the Assado Restaurant team...they will be very happy with your experience!

We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton by Hilton London Waterloo

Property: Hampton by Hilton London Waterloo
Address: 157 Waterloo Road, London SE1 8XA, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #139 of 1,068 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hampton by Hilton London Waterloo 3*
Number of rooms: 297
Official Description (provided by the hotel):
Situated just a five minute walk from London Waterloo train station, the contemporary Hampton by Hilton London Waterloo hotel offers guests an elegant, yet affordable base in the heart of London; near corporate and government offices and exciting shopping, dining, nightlife and entertainment opportunities. Located south of the River Thames, near St. George’s Circus and Waterloo Bridge. ... more   less 
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