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“Great Location for Sightseeing”

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Hampton by Hilton London Waterloo
Ranked #138 of 1,067 Hotels in London
Certificate of Excellence
Eastbourne, United Kingdom
Level Contributor
313 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
“Great Location for Sightseeing”
Reviewed 16 May 2014

First time we as a family had tried this Hampton brand by Hilton, having always previously stayed in the properties of the main Hilton brand. We were very pleased with this hotel (only opened early this year) and its location. Minutes from Waterloo station if you needed the underground, but if like us, you enjoy walking, you are very well placed for walking along the Thames into the centre of things and seeing all the sights, such as Houses of Parliament, Trafalgar Square, Covent Garden, Soho, Theatreland etc. You are also literally a few steps away from the Old Vic Theatre. The room we had was on the small side, but adequate for three, with the sofa turning into the third bed. There was free wifi and complimentary breakfast, which was great as most London hotels charge a lot of money for the breakfast we had. Our room overlooked the busy road, but the soundproofing of the room was outstanding and we slept very well. The staff were efficient and friendly and we would definitely stay at this hotel again when we visit London. It did have a small bar and restaurant facility, but none of the "trappings" of the main Hilton brand, which we did not require on this trip and merely wanted a place to stay. Would fully recommend this hotel.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank D0dge51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 26 May 2014
Dear Dodge,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We are delighted that you enjoyed your stay.

We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 15 May 2014

Brand new hotel, comfy beds, clean and modern. Brilliant location, minutes from Waterloo station or walk to South bank and beyond. Bus stops right outside hotel. Local small supermarkets and eateries if you don't fancy the hotel restaurant. Breakfast is included, buffet of hot and cold food.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Hannah W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 26 May 2014
Dear Hannah,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We are delighted that you enjoyed your stay.

We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 May 2014

The hotel was clean and so was our room. Our room was larger than the average hotel room in London. There was a wide selection for the free breakfast everyday and all of the food was delicious. The location to Waterloo was also a plus.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank 163nancyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 26 May 2014
Dear Nancy,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We are delighted that you enjoyed your stay.

We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
26 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 15 May 2014

Pros:
Excellent Staff. Very accommodating and understanding. You feel pampered that you forget that it is not a full-service hotel.
Very good breakfast choices and quality, may become monotonous (as in any other case) for long stays.
All facilities are new. Perfect location; easy access to Waterloo Station. Walking distance to Westminster, Big Ben and the London Eye.

Cons:
Weak shower pressure.
Housekeeping needs improvement (cleaning and sheets reassembly).
Towels have a slight "funky" smell.
Intermittent internet wifi connection especially in the evening.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RCPoblete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 26 May 2014
Dear Poblette,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We are delighted that you enjoyed your stay. We will also investigate the points you mentioned which need some improvement. We appreciate very much your time to share these with us so we can fine tune the product and services we offer!

We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newark-on-Trent, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 May 2014

The hotel is very modern, bright and clean. If you want style instead of service, this is a great place to stay. It is two blocks from the Waterloo station making it a great location.
The beds are very firm and the pillows comfortable. The en suite facilities were great.
If you like a coffee in your room pop across to the off licence over the road and purchase your own because they never supply you with enough, you get 4 small sachets of coffee and 4 milks and they do not refill once used, unless you ask.
The buffet breakfast was good and great selection it would be better if served hot and you could get a seat to eat it. We tried all various times and unless you go in with 5 minutes before closing, there really is a problem with getting seated.
Customer service is the poorest I have ever encountered and I truly was surprised considering the reviews I read before booking.
On arrival you will be asked how many keys you want. There was two of us in the party and therefore needed two keys to access the room. You need the key to go up in the lift, you do not need it coming down. However they do not tell you that only one of the keys facilitates the lift and the other is for the electric, although both keys work the electrics.
I will not bore you with the details of not being able to get back up to the room on the 5 floor, I am sure you can imagine what happened.
What this hotel fails on;
Two keys and only one that facilitates all features
Not enough seating area at breakfast
Breakfast cold majority of the time
Poor customer service
Insufficient refreshments in the room and do not replenish the stock unless asked
Advised to visit the restaurant next door, great for convenience appalling service.
Suggest that you to go just down the road same side as the hotel ( do not recall the name) fab food and excellent service
If you want to do business at this hotel, take your own dongle because the wifi is useless.
Would not stay again

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carmturner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 26 May 2014
Dear Carmen Turner,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We will investigate the points you mentioned which need some improvement. We appreciate very much your time to share these with us so we can fine tune the product and services we offer!

We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Frome, United Kingdom
Level Contributor
71 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 14 May 2014 via mobile

I stayed for just one night with my sister. We had a twin room which had plenty of space and was very comfortable. The staff were all very friendly and helpful. It's in a great spot for The Southbank, The National and The Old and Young Vic. I will definitely use the hotel again.

Stayed May 2014, travelled with friends
Helpful?
Thank JaxB66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oldham, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 May 2014 via mobile

Great hotel, great location, high spec rooms, very modern, a/c and great food. Spotlessly clean. Have found my hotel to stay in now. Only downside is view from rooms at rear but it is a minor fault. Great TVs with wide choice of channels and free wifi which is a usable speed. Excellent.

Stayed May 2014, travelled on business
Helpful?
Thank Andrew W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton by Hilton London Waterloo

Property: Hampton by Hilton London Waterloo
Address: 157 Waterloo Road, London SE1 8XA, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #138 of 1,067 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hampton by Hilton London Waterloo 3*
Number of rooms: 297
Official Description (provided by the hotel):
Situated just a five minute walk from London Waterloo train station, the contemporary Hampton by Hilton London Waterloo hotel offers guests an elegant, yet affordable base in the heart of London; near corporate and government offices and exciting shopping, dining, nightlife and entertainment opportunities. Located south of the River Thames, near St. George’s Circus and Waterloo Bridge. ... more   less 
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