When we arrived at the hotel, which was late at night we were quite impressed of how great it looked, and it turned out that it WAS quite great indeed. We were very tired and we received a warm welcome and swift check-in despite the late hour. Our room was above average satisfactory, a bit small, but what can you expect when staying in metropolitan London. The bathroom and shower was spaceous with complimentary soap, shampoo, conditioner and moisturizer. There was a safe for our valuables, a small closet containing an iron and ironing table. There was also a small tea/coffee set and a flat screen tv. The only thing we missed was a small fridge for drinks etc.
The complimentary breakfast was OKAY. The breakfast menu while we were there consisted of a small assortment of warm dishes. There was also an assortment of corn flakes etc. Some fruit and some pastry (the croissants were great!). The coffee and orange juice were also great (unless you came down for breakfast in the peak hours, then everything seemed to break down). I'd probably say that the complementary breakfast was quite awesome if I only were to eat it two or three days in a row, tops. Unfortunately it's the SAME thing every single day and we stayed for a whole week (!). So we gave up on breakfast after four days and for a vegan/vegetarian as myself the complimentary breakfast at this hotel would be quite challenging. The person I travelled with is not a vegan/vegetarian and got pretty sick of the breakfast as well.
The Wi-Fi at this hotel is just TERRIBLE. I don't think I've experienced internet as slow as this since 1998. If Wi-Fi isn't important to you, you're lucky, but for most of us a somewhat okay Wi-Fi connection is quite essential. One example is when you need to buy train/attractions/etc tickets online and it just doesn't work, time and time again. I've noticed on Tripadvisor that several guests from earlier stays have been bothered by the poor Wi-Fi quality at this hotel and I'm quite disappointed that this hasn't been dealt with yet.
The reception and staff at the hotel are all very helpful and polite. We asked for directions and advice on how to get around in London on several occasions and were satisfied with the information and service that we received. The hotel also has an in-house restaurant with an Indian/eastern theme and we ate there once and were very happy with the food and wonderful service provided. Guests receive 15 % discount on food at this restaurant (at least this applied when we were there).
The area in which the hotel is located is just fantastic! We are very happy with the location. Just a 5-15 minutes walk from the London Eye, London Dungeon, Houses of Parliament & Big Ben, and the beautiful South Bank area. If you need to go farther, Waterloo station is just a couple of minutes walk from the hotel and from there you have many underground connections (lines) that can get you almost anywhere you want to go in London. There are also overground/train opportunities if you want to go to Windsor or other destinations outside of central London.
All in all, we are very happy with Hampton by Hilton London Waterloo, and unless Wi-Fi and a varied breakfast is important to you, I think you'll have nothing to fault.
- Official Description (provided by the hotel):
- Situated just a five minute walk from London Waterloo train station, the contemporary Hampton by Hilton London Waterloo hotel offers guests an elegant, yet affordable base in the heart of London; near corporate and government offices and exciting shopping, dining, nightlife and entertainment opportunities. Located south of the River Thames, near St. George’s Circus and Waterloo Bridge. ... more less
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