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“Great hotel in a great location, (TERRIBLE Wi-Fi)!” 4 of 5 bubbles
Review of Hampton by Hilton London Waterloo

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Hampton by Hilton London Waterloo
Ranked #126 of 1,089 Hotels in London
Certificate of Excellence
Tromso, Norway
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great hotel in a great location, (TERRIBLE Wi-Fi)!”
4 of 5 bubbles Reviewed 1 June 2014

When we arrived at the hotel, which was late at night we were quite impressed of how great it looked, and it turned out that it WAS quite great indeed. We were very tired and we received a warm welcome and swift check-in despite the late hour. Our room was above average satisfactory, a bit small, but what can you expect when staying in metropolitan London. The bathroom and shower was spaceous with complimentary soap, shampoo, conditioner and moisturizer. There was a safe for our valuables, a small closet containing an iron and ironing table. There was also a small tea/coffee set and a flat screen tv. The only thing we missed was a small fridge for drinks etc.

The complimentary breakfast was OKAY. The breakfast menu while we were there consisted of a small assortment of warm dishes. There was also an assortment of corn flakes etc. Some fruit and some pastry (the croissants were great!). The coffee and orange juice were also great (unless you came down for breakfast in the peak hours, then everything seemed to break down). I'd probably say that the complementary breakfast was quite awesome if I only were to eat it two or three days in a row, tops. Unfortunately it's the SAME thing every single day and we stayed for a whole week (!). So we gave up on breakfast after four days and for a vegan/vegetarian as myself the complimentary breakfast at this hotel would be quite challenging. The person I travelled with is not a vegan/vegetarian and got pretty sick of the breakfast as well.

The Wi-Fi at this hotel is just TERRIBLE. I don't think I've experienced internet as slow as this since 1998. If Wi-Fi isn't important to you, you're lucky, but for most of us a somewhat okay Wi-Fi connection is quite essential. One example is when you need to buy train/attractions/etc tickets online and it just doesn't work, time and time again. I've noticed on Tripadvisor that several guests from earlier stays have been bothered by the poor Wi-Fi quality at this hotel and I'm quite disappointed that this hasn't been dealt with yet.

The reception and staff at the hotel are all very helpful and polite. We asked for directions and advice on how to get around in London on several occasions and were satisfied with the information and service that we received. The hotel also has an in-house restaurant with an Indian/eastern theme and we ate there once and were very happy with the food and wonderful service provided. Guests receive 15 % discount on food at this restaurant (at least this applied when we were there).

The area in which the hotel is located is just fantastic! We are very happy with the location. Just a 5-15 minutes walk from the London Eye, London Dungeon, Houses of Parliament & Big Ben, and the beautiful South Bank area. If you need to go farther, Waterloo station is just a couple of minutes walk from the hotel and from there you have many underground connections (lines) that can get you almost anywhere you want to go in London. There are also overground/train opportunities if you want to go to Windsor or other destinations outside of central London.

All in all, we are very happy with Hampton by Hilton London Waterloo, and unless Wi-Fi and a varied breakfast is important to you, I think you'll have nothing to fault.

  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank dudson_evian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 3 June 2014
Dear Dudson,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We are delighted that you enjoyed your stay.

We have well received your comment with regards to the internet. It is indeed correct that occasionally we have experienced some slow connection due to the unusual high amount of users and traffic.

As a new hotel, this issue has been a very big concern. We are listening to our guest’s reviews and want to ensure a fantastic internet quality speed at all times. We will be upgraded to a brand new super-fast fibre quality network which will be able to handle the high traffic moments without any issues. We have had several installers coming to the hotel over the passed week and the pieces of an unfortunate very elaborate puzzle is falling into the right places very soon. We are pushing very hard for that!

We hope none the less we will be welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Rugeley, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 1 June 2014

Stopped in London over the weekend and booked this hotel back couple of months ago. Its in a central location and just down the road for Waterloo underground. Hotel very clean and modern, all very new. The staff on reception were very good on check in and out, Breakfast was better than expected also, will use this hotel next time I'm in London, great value for money!

Room Tip: Paid slightly extra for 'city view' but would not go out my way too again.
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  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank dani3ljam3s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 3 June 2014
Dear Dani,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We are delighted that you enjoyed your stay.

We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winston Salem, North Carolina
Level Contributor
37 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 31 May 2014

We enjoyed our stay at Hampton by Hilton Waterloo. Hotel opened 3 months ago and hotel still looks shiny and new. Three minute walk from Waterloo station. We stayed in a twin room, beds are between the size of an American twin and double. Free breakfast with hot and cold foods, very nice breakfast area. Good price compared to other options in London, especially considering breakfast is included. Small grocery store and several restaurants nearby such as Wahaca and Master's Superfish. A/C and heating with individual temperature control- worked well.

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lacybass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 3 June 2014
Dear Lacy,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We are delighted that you enjoyed your stay.

We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia, PA
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 30 May 2014 via mobile

We stayed here for 5 nights earlier this month and absolutely loved it! The location was perfect and we took advantage of the tube being so close. The room was spacious and the bed was very comfortable. Wifi was free in the rooms which was a luxury during our tour of Europe. I saw a few reviews complaining about the free breakfast, but we really enjoyed it. Yes, it was the same every morning, but there were plenty of options to keep us happy every morning. We will stay here again next time we are in London.

Stayed May 2014, travelled as a couple
Helpful?
Thank Lisa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 3 June 2014
Dear Lacy,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We are delighted that you enjoyed your stay.

We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 30 May 2014

Hampton is in a great location near Waterloo station and Southwark tube. Pricing is good mid range and hotel is modern. Rooms are comfortable and very clean, not excessively large but no surprise in london. I didn't eat in hotel so can't comment on food - breakfast was varied with hot and cold options which was complementary as was wifi - what is not to like!

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Carmel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 3 June 2014
Dear Carmel,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We are delighted that you enjoyed your stay.

We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orem, United States
1 review
5 of 5 bubbles Reviewed 29 May 2014

The hotel was very clean and close to many things in London so it was great to travel on foot or public transit. Very close to Waterloo tube station for the tube and rail station. Breakfast was good and the staff service was great. While we traveled up north into the national park districts the manager allowed us to leave our bags there because we were coming back to stay with them again after traveling up north, which was extremely helpful. The internet was a bit slow but other than that the stay was perfect, would still stay here again.

  • Stayed May 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hampton

Helpful?
Thank Marianne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 3 June 2014
Dear Marianne,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We are delighted that you enjoyed your stay.

We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 28 May 2014 via mobile

A spur of the moment decision to go to London and stay overnight resulted in stumbling upon this beautiful hotel. Cheaper (and far classier) the customer service was a refreshing change from the usual British attitude. Lovely room, complimentary breakfast, free wifi (that you don't have ro submit all your details in order to get)
I also recomend you eat in the restaurant as the service and food is excellent, very child friendly, we were treated like royalty and you get 15% off your bill if you are a hotel guest.
Will definately be booking here for future cisits ro London. And it has a fitness centre.

Stayed May 2014, travelled with family
Helpful?
1 Thank Annie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 3 June 2014
Dear Annie,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We are delighted that you enjoyed your stay.

We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton by Hilton London Waterloo

Property: Hampton by Hilton London Waterloo
Address: 157 Waterloo Road, London SE1 8XA, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #126 of 1,089 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hampton by Hilton London Waterloo 3*
Number of rooms: 297
Official Description (provided by the hotel):
Situated just a five minute walk from London Waterloo train station, the contemporary Hampton by Hilton London Waterloo hotel offers guests an elegant, yet affordable base in the heart of London; near corporate and government offices and exciting shopping, dining, nightlife and entertainment opportunities. Located south of the River Thames, near St. George’s Circus and Waterloo Bridge. ... more   less 
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