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“Good hotel, great location, terrible Wi-Fi”

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Hampton by Hilton London Waterloo
Ranked #135 of 1,063 Hotels in London
Certificate of Excellence
Devon
Level Contributor
57 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Good hotel, great location, terrible Wi-Fi”
Reviewed 4 June 2014 via mobile

Great location, spotlessly clean spacious rooms, beds a bit small but comfortable for one person. Staff very helpful. Terribly slow Wi-Fi making it almost impossible to work. Hair dryers and irons and ironing board in rooms. Fluffy towels but low water pressure (EU regulations for new hotels?) so shower not a great experience. Hotel opposite the London Ambulance Trust so lots of street noise and sirens. Service in restaurant quick, food mixture of Goan, Italian and something else! No room service. This is my second time of staying. Expensive for what it is, a well done budget chain. I prefer the H10 50 yards up the road where the beds are bigger , the restaurant is better, the water pressure and the showers are better, they do room service and generally it costs less!

Stayed June 2014, travelled on business
Helpful?
Thank LappersDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 5 June 2014
Dear Lappers,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We are delighted that you enjoyed your stay.

We have well received your comment with regards to the internet. It is indeed correct that occasionally we have experienced some slow connection due to the unusual high amount of users and traffic. As a new hotel, this issue has been a very big concern and we are getting very close to an upgrade on internet speed for all our guests, which will relief the comments mentioned by yourself.

We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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Los Gatos, California
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 June 2014

Only open since February 2014, this hotel hasn't even made it to most google maps and search listings. It is a very nice choice to many of the run down hotels nearby or those far exceeding this closer to the river.

As you would expect, everything is brand new and very modern. It lacks some London charm but makes up for it in other ways. The not breakfast which is included in most rates is very good and a nice money saver to eating out first thing.

I plan to return to this hotel on my next trip to London in a few months.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank tahoejr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 5 June 2014
Dear Jim,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We are delighted that you enjoyed your stay.

We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, United Kingdom
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 June 2014

Great position a few minutes walk from Waterloo station. Brand new hotel modern decor, with very reasonable room size. Italian restaurant on site with really good food. Maybe not the cheapest but well worth the money. This will be become our base whenever in London!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 4 June 2014
Dear Lynn,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We are delighted that you enjoyed your stay.

Our location is indeed a massive plus and is being mentioned constantly by our guests. We are happy you enjoyed our signature restaurant Assado boasting great Goan/Portuguese food.

We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
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Fremantle, Australia
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 2 June 2014

Loved this hotel - excellent location; fantastic front-of-house staff, very friendly. Breakfast really sets you up for the day, although it is not ever varied. Room was large and bed very comfortable; would stay there again any time.

Room Tip: Ask for non-smoking, and try to get a room on a level with an ice machine if you plan on having a dr...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank MJFreo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 3 June 2014
Dear Freo,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We are delighted that you enjoyed your stay.

We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, California
Level Contributor
114 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 1 June 2014

My girlfriend and I stayed here for 6 nights. The motel had all the "comforts." It really didn't lack in anything, EXCEPT it was just a simple "chain motel." Everything was normal and status quo. The customer service was fair, at best, and the hotel just expounded "coldness."

The location, as others expressed is wonderful. I just wish the customer service and decor were not. Do not expect a warm, cozy experience; it isn't there.

  • Stayed May 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CassieKat306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 3 June 2014
Dear Cassie,

Thank you for staying at the Hampton by Hilton London Waterloo.

We can only be disappointed with your comments on our Hotel, not motel. We are what we are…a Hilton Branded mid-range up scale hotel offering a great product in a very stylish environment with large public areas for our guests to enjoy…however indeed we cannot discuss personal tastes.

You mentioned you found the environment `cold` with we find surprising, especially with almost all other guests mentioning how friendly and engaging our team is. We will continue to endeavour to make that connection with all our guests!

We hope none the less we will be welcoming you again and thank you for reviewing the Hampton by Hilton London Waterloo!
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Tromso, Norway
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 June 2014

When we arrived at the hotel, which was late at night we were quite impressed of how great it looked, and it turned out that it WAS quite great indeed. We were very tired and we received a warm welcome and swift check-in despite the late hour. Our room was above average satisfactory, a bit small, but what can you expect when staying in metropolitan London. The bathroom and shower was spaceous with complimentary soap, shampoo, conditioner and moisturizer. There was a safe for our valuables, a small closet containing an iron and ironing table. There was also a small tea/coffee set and a flat screen tv. The only thing we missed was a small fridge for drinks etc.

The complimentary breakfast was OKAY. The breakfast menu while we were there consisted of a small assortment of warm dishes. There was also an assortment of corn flakes etc. Some fruit and some pastry (the croissants were great!). The coffee and orange juice were also great (unless you came down for breakfast in the peak hours, then everything seemed to break down). I'd probably say that the complementary breakfast was quite awesome if I only were to eat it two or three days in a row, tops. Unfortunately it's the SAME thing every single day and we stayed for a whole week (!). So we gave up on breakfast after four days and for a vegan/vegetarian as myself the complimentary breakfast at this hotel would be quite challenging. The person I travelled with is not a vegan/vegetarian and got pretty sick of the breakfast as well.

The Wi-Fi at this hotel is just TERRIBLE. I don't think I've experienced internet as slow as this since 1998. If Wi-Fi isn't important to you, you're lucky, but for most of us a somewhat okay Wi-Fi connection is quite essential. One example is when you need to buy train/attractions/etc tickets online and it just doesn't work, time and time again. I've noticed on Tripadvisor that several guests from earlier stays have been bothered by the poor Wi-Fi quality at this hotel and I'm quite disappointed that this hasn't been dealt with yet.

The reception and staff at the hotel are all very helpful and polite. We asked for directions and advice on how to get around in London on several occasions and were satisfied with the information and service that we received. The hotel also has an in-house restaurant with an Indian/eastern theme and we ate there once and were very happy with the food and wonderful service provided. Guests receive 15 % discount on food at this restaurant (at least this applied when we were there).

The area in which the hotel is located is just fantastic! We are very happy with the location. Just a 5-15 minutes walk from the London Eye, London Dungeon, Houses of Parliament & Big Ben, and the beautiful South Bank area. If you need to go farther, Waterloo station is just a couple of minutes walk from the hotel and from there you have many underground connections (lines) that can get you almost anywhere you want to go in London. There are also overground/train opportunities if you want to go to Windsor or other destinations outside of central London.

All in all, we are very happy with Hampton by Hilton London Waterloo, and unless Wi-Fi and a varied breakfast is important to you, I think you'll have nothing to fault.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dudson_evian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 3 June 2014
Dear Dudson,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We are delighted that you enjoyed your stay.

We have well received your comment with regards to the internet. It is indeed correct that occasionally we have experienced some slow connection due to the unusual high amount of users and traffic.

As a new hotel, this issue has been a very big concern. We are listening to our guest’s reviews and want to ensure a fantastic internet quality speed at all times. We will be upgraded to a brand new super-fast fibre quality network which will be able to handle the high traffic moments without any issues. We have had several installers coming to the hotel over the passed week and the pieces of an unfortunate very elaborate puzzle is falling into the right places very soon. We are pushing very hard for that!

We hope none the less we will be welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rugeley, United Kingdom
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 1 June 2014

Stopped in London over the weekend and booked this hotel back couple of months ago. Its in a central location and just down the road for Waterloo underground. Hotel very clean and modern, all very new. The staff on reception were very good on check in and out, Breakfast was better than expected also, will use this hotel next time I'm in London, great value for money!

Room Tip: Paid slightly extra for 'city view' but would not go out my way too again.
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dani3ljam3s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 3 June 2014
Dear Dani,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We are delighted that you enjoyed your stay.

We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton by Hilton London Waterloo

Property: Hampton by Hilton London Waterloo
Address: 157 Waterloo Road, London SE1 8XA, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #135 of 1,063 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hampton by Hilton London Waterloo 3*
Number of rooms: 297
Official Description (provided by the hotel):
Situated just a five minute walk from London Waterloo train station, the contemporary Hampton by Hilton London Waterloo hotel offers guests an elegant, yet affordable base in the heart of London; near corporate and government offices and exciting shopping, dining, nightlife and entertainment opportunities. Located south of the River Thames, near St. George’s Circus and Waterloo Bridge. ... more   less 
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