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“Hilton's challenge to Holiday Inn Express”

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Hampton by Hilton London Waterloo
Ranked #138 of 1,067 Hotels in London
Certificate of Excellence
Chertsey, United Kingdom
Level Contributor
103 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Hilton's challenge to Holiday Inn Express”
Reviewed 6 June 2014

A search on the Hilton website revealed this new hotel that is truly 3 minutes walk from Waterloo Station, just as they claimed. Friendly front desk staff. Being new, the rooms are modern, clean and nice. AC, flatscreenTV and free WiFi but its so slow that you are better off using a WiFi dongle. The beds are comfortable but the pillows are sponge filled so they don't settle comfortably.The wardrobe is very adequate and deep enough to hang suits in perpendicular to the wall, and furnished with proper hooked hangers. The wardrobe door is dual purpose and cleverly slides open to become the bathroom door. The bathroom in my room had no bath but a very spacious half enclosed shower with no door. Very convenient but the water pressure was abysmal. If you don't like liquid soap and conditioner dispensers mounted on the wall for the sink and shower, bring your own soap bars. I wish I had. The sink had a granite surround which lent a touch of luxury to an otherwise somewhat spartan ambiance. My room was equipped with two good quality hand and bath towels, neatly presented rolled up. Also, supplied was a full box of facial tissues.
In common with most hotels the waste bin in the bathroom was of the small chrome pedal operated lid variety. A loud clang of the lid against the wall tiles announces every disposal of used tissue in the bin. These bins should be part of a drum set, not hotel furniture. I could never understand why hotels don't use cheaper open top bins that are so much easier (and quieter) to use.
Breakfast was canteen style; you grab a plastic tray then search around for juices, toast maker, plates, knives and forks, scrambled eggs, tea etc. Then find a table to sit at.

Room Tip: The quiet rooms are at the back. The higher floors are even better.
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  • Stayed June 2014, travelled on business
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Helpful?
3 Thank Robert F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 9 June 2014
Dear David,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We are delighted that you enjoyed your stay.

We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,677 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (323)
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English first
United States
1 review
Reviewed 5 June 2014

Highly recommend this hotel great value for the price! Breakfast included with lots of items to choose. Staff was great! Excercise facillites were good. Overall very clean. Located within 2 blocks of Underground.

  • Stayed May 2014, travelled with family
    • Value
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Review collected in partnership with Hampton

Helpful?
Thank Kerry L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 6 June 2014
Dear Kerry,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We are delighted that you enjoyed your stay and found our staff to be friendly and engaging.

We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Devon
Level Contributor
57 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 4 June 2014 via mobile

Great location, spotlessly clean spacious rooms, beds a bit small but comfortable for one person. Staff very helpful. Terribly slow Wi-Fi making it almost impossible to work. Hair dryers and irons and ironing board in rooms. Fluffy towels but low water pressure (EU regulations for new hotels?) so shower not a great experience. Hotel opposite the London Ambulance Trust so lots of street noise and sirens. Service in restaurant quick, food mixture of Goan, Italian and something else! No room service. This is my second time of staying. Expensive for what it is, a well done budget chain. I prefer the H10 50 yards up the road where the beds are bigger , the restaurant is better, the water pressure and the showers are better, they do room service and generally it costs less!

Stayed June 2014, travelled on business
Helpful?
Thank LappersDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 5 June 2014
Dear Lappers,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We are delighted that you enjoyed your stay.

We have well received your comment with regards to the internet. It is indeed correct that occasionally we have experienced some slow connection due to the unusual high amount of users and traffic. As a new hotel, this issue has been a very big concern and we are getting very close to an upgrade on internet speed for all our guests, which will relief the comments mentioned by yourself.

We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Gatos, California
Level Contributor
48 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 3 June 2014

Only open since February 2014, this hotel hasn't even made it to most google maps and search listings. It is a very nice choice to many of the run down hotels nearby or those far exceeding this closer to the river.

As you would expect, everything is brand new and very modern. It lacks some London charm but makes up for it in other ways. The not breakfast which is included in most rates is very good and a nice money saver to eating out first thing.

I plan to return to this hotel on my next trip to London in a few months.

  • Stayed March 2014, travelled on business
    • Value
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Helpful?
1 Thank tahoejr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 5 June 2014
Dear Jim,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We are delighted that you enjoyed your stay.

We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Christchurch, United Kingdom
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 June 2014

Great position a few minutes walk from Waterloo station. Brand new hotel modern decor, with very reasonable room size. Italian restaurant on site with really good food. Maybe not the cheapest but well worth the money. This will be become our base whenever in London!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Lynn W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 4 June 2014
Dear Lynn,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We are delighted that you enjoyed your stay.

Our location is indeed a massive plus and is being mentioned constantly by our guests. We are happy you enjoyed our signature restaurant Assado boasting great Goan/Portuguese food.

We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fremantle, Australia
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 2 June 2014

Loved this hotel - excellent location; fantastic front-of-house staff, very friendly. Breakfast really sets you up for the day, although it is not ever varied. Room was large and bed very comfortable; would stay there again any time.

Room Tip: Ask for non-smoking, and try to get a room on a level with an ice machine if you plan on having a dr...
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank MJFreo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 3 June 2014
Dear Freo,

It was a pleasure having you stay with us here at the brand new Hampton by Hilton London Waterloo. We are delighted that you enjoyed your stay.

We look forward welcoming you again and thank you for reviewing The Hampton by Hilton London Waterloo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, California
Level Contributor
114 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 1 June 2014

My girlfriend and I stayed here for 6 nights. The motel had all the "comforts." It really didn't lack in anything, EXCEPT it was just a simple "chain motel." Everything was normal and status quo. The customer service was fair, at best, and the hotel just expounded "coldness."

The location, as others expressed is wonderful. I just wish the customer service and decor were not. Do not expect a warm, cozy experience; it isn't there.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CassieKat306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lieven K, Operations Manager at Hampton by Hilton London Waterloo, responded to this review, 3 June 2014
Dear Cassie,

Thank you for staying at the Hampton by Hilton London Waterloo.

We can only be disappointed with your comments on our Hotel, not motel. We are what we are…a Hilton Branded mid-range up scale hotel offering a great product in a very stylish environment with large public areas for our guests to enjoy…however indeed we cannot discuss personal tastes.

You mentioned you found the environment `cold` with we find surprising, especially with almost all other guests mentioning how friendly and engaging our team is. We will continue to endeavour to make that connection with all our guests!

We hope none the less we will be welcoming you again and thank you for reviewing the Hampton by Hilton London Waterloo!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton by Hilton London Waterloo

Property: Hampton by Hilton London Waterloo
Address: 157 Waterloo Road, London SE1 8XA, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #138 of 1,067 Hotels in London
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hampton by Hilton London Waterloo 3*
Number of rooms: 297
Official Description (provided by the hotel):
Situated just a five minute walk from London Waterloo train station, the contemporary Hampton by Hilton London Waterloo hotel offers guests an elegant, yet affordable base in the heart of London; near corporate and government offices and exciting shopping, dining, nightlife and entertainment opportunities. Located south of the River Thames, near St. George’s Circus and Waterloo Bridge. ... more   less 
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