There can be no doubt that this entire building needs a refurb, so while actually quite far from being enough to put people off, the service offering needs to step up to ensure that guests overlook the dated feel and return. After all, regular customers are the best customers.
Sadly, despite some effort from the staff, the service I experienced was not great.
Whether it was the failure of the staff to recognise a Platinum priority card holder or have my room key available, the lack of vouchers offering either a drink or points (and an inability of the staff to organise an alternative other than vaguely promising to "try contacting the bar"), the failure of the wireless internet to work in the room, the lack of offer of a newspaper for the morning - subsequently promised when prompted - but then not delivered the following day, the mediocre on-site restaurant, or my arrival at breakfast to find the trays of food almost empty or burnt under the hot lamps... All in all they add up to either a failure of management or a failure to care enough to fix what they can.
All of which was a shame because the room and bathroom was a good size and clean, the bed was comfortable and there were welcome (complimentary) drinks and chocolates in my room; and some of the staff - I'm thinking of Luz, on check-out reception, were excellent.
So my recommendation to others would not be to avoid here, but not actively seek it out; and for the owners to recognise that they and their staff will need to go the extra mile to keep this large hotel busy enough to be viable while saving for the inevitable refurb. Because Holiday Inns are stepping up the mark and it won't be too long before this one is too far behind to catch up.
- Official Description (provided by the hotel):
- Holiday Inn-London Elstree is situated just off the A1, close to both the M25 & M1 motorways and is only 8 miles from the newly rebuilt Wembley Stadium. Elstree and Borehamwood Railway Station is just 2 miles from the hotel making us the ideal base for both the business and leisure traveller, with London Heathrow and London Luton airportswithin just 30 miles of the hotel. The onsite leisure club boasts a range of facilities including an indoor pool, equipped gym, steam room, spa and luxury beauty treatments. All 135 air-conditioned bedrooms at Holiday Inn Elstree provide television with in-house movies, tea and coffee-making facilities, private dial out telephones, laptop safe, trouser press and hairdryer. The meeting facilities are second to none with reliable support services and conference rooms designed for your comfort with 13 meeting and conference rooms with the flexibility to hold either social or business meetings for 2 to 400 persons. All meeting rooms at Holiday Inn Elstree have natural daylight.O'Sullivans Restaurant is an outstanding place to dine, with a variety of tasty dishes to suit all. Alternatively you can chill out in the bar and lounge area. The car park at Holiday Inn London-Elstree has space for up to 300 cars with specialist disabled facilities. In compliance with English Law smoking is only permitted in designated smoking bedrooms in this hotel. ... more less
- Reservation Options:
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- Also Known As:
- Holiday Inn London - Elstree Hotel London
- Holiday Inn Borehamwood
- Borehamwood Holiday Inn