I would advise anyone thinking of booking this accommodation to think again.
Upon arrival with a group of clients, we went to reception to check in. The information we had clearly stated that we could check in from 11am. We were then told that we had to wait until 2pm to check in and that we 'should have known' this. This was despite the fact that we had our booking confirmation with the details printed.
To make matters worse, one member of staff was shouting at some other guests so much so that the lady checking our clients in was so distracted by the situation that she completely ignored their questions. I asked to speak to the manager but was told he wasn't in. I left my contact details and asked to be contacted as soon as possible. Three days later I am still waiting.
Later on the same day I went back to reception to remind them that I was dissatisfied and that I wanted to speak to someone there and then. The member of staff's reaction was to tell me that he was in fact the manager (despite being the same person who told me that the manager wasn't there earlier in the day). He then proceeded to constantly interrupt me, raising his voice at me, and then walking outside to smoke while I was still speaking.
Regarding the rooms, they are tiny. Our room didn't even have its own bathroom. Again, this was something that we 'should have known'. The toilet and shower were in separate rooms, shared between other rooms on the same floor. The shower was poor.
I will definitely never stay at this hotel again.
- Official Description (provided by the hotel):
- Newly refurbished B&B budget hotel located in Kings Cross about two minutes from St Pancras International and Kings Cross station.En suite rooms and free wifi offered in the bedroooms. We offer most importantly clean and affordable rooms in the heart of London. A truly Modern B & B hotel. ... more less
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