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“Hotel Satisfaction on our visit”

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Shaftesbury Hyde Park International
Ranked #301 of 1,088 Hotels in London
Certificate of Excellence
Ipswich, United Kingdom
1 review
“Hotel Satisfaction on our visit”
5 of 5 bubbles Reviewed 10 October 2013

We found this hotel very clean,staff very freindly and food very good,
it is very well located for all transport requirements ie: buses and tube transport,
the staff are very knowledgeable regarding London and places to visit,
we would certainly stay here again and highly recommend.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank REX B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandarshf, Manager at Shaftesbury Hyde Park International, responded to this review, 15 October 2013
Dear Guest,

Thank you for taking the time to write a good review for Shaftesbury Hyde Park international. we are delighted that you had an enjoyable stay with us and that the quality of service you experianced met with your expectation. we are delighted that you enjoyed your meal in our restaurant. we hope to welcome you back on your next visit to london.


With Regards

Mandar Dhage
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,504 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (298)
Date | Rating
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English first
Stockholm, Sweden
Level Contributor
89 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 9 October 2013

I do agree that the hotel has probably the smallest rooms you have ever seen, but it somehow works for me, because our room was OK planned, we and the luggage and the shopping bags all got enough place :-)) it was warm and the bed was comfy and soft (eventhough a bit small), the bathroom is on the other hand of a normal size and clean. I liked the neighbourhood as well, the subway is just around the corner and there are day and night traffic busses going everywhere, the Hyde Park /Kensington gardens are as well very nearby.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aljono4ka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandarshf, Manager at Shaftesbury Hyde Park International, responded to this review, 10 October 2013
Dear Guest,

Thank you for taking the time to write in and provide your feedback . We take all feedback from our guests very seriously and it provide motivation to work harder in achieving the set standards.

We all team were glad that your special comment about room cleaness and central location. same time please accept my sincere apology regarding room size. this is an victorian style building where some of the rooms are compact then others.

In order to make things right I would like to make amends towards your past experience. As a gesture of goodwill we would like to offer complimentary upgrade to for your next vist to Shaftesbury Hyde Park International.

please do not hesitate to contact me for any assistance.

Kind Regards

Mandar Dhage.

dm.ship@shaftesburyhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 8 October 2013

Hotel rooms are small - some very small - but when we complained about ours we were up-graded to a more acceptable size at no extra cost. Hotel, rooms are clean, location is good, very close to Bayswater Tube and Kensington Park/Palace, great little pub two streets over in Princes Square, quiet neighbourhood but close to lively Queensway.
We were well treated - and found the spot a pretty good deal all round especially for expensive London.

Room Tip: Club room appears to be same price as double, and is larger.
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ABV023
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandarshf, Manager at Shaftesbury Hyde Park International, responded to this review, 10 October 2013
Dear Guest,

Thank you for your review. the team and i were happy to read that you had enjoyed your stay with us and our central location. we look forward to welcoming you back to the Shaftesbury Hyde Park International in the near future.

With Regards

Mandar Dhage.
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Seward, Nebraska
Level Contributor
38 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 8 October 2013

Room nice, but no view out the windows. Fresh flowers in room when we arrived. Tea kettle and assortment of tea bags. Microwave. Hair dryer. In order to turn on the bathroom light, the room key had to be inserted in a slot on the wall--was okay once we got used to it. Front desk always had fresh fruit and chocolate mint candies that were delicious. Very close to Bayswater tube station--about a block. Bus stops also close. Several hostels in the neighborhood, so lot of young people. Staff very attentive. Upon request, they provided adapters for the electrical outlets.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tpartyplace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandarshf, Manager at Shaftesbury Hyde Park International, responded to this review, 10 October 2013
Dear Guest,

Thank you for taking the time to write about your experience of the Shaftesbury Hyde Park International. we were all very happy to read that you had enjoyed your stay with us and we too look forward to being able to welcome you back when your travels next bring you to London.

With Regards

Mandar Dhage.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ankeny, Iowa, United States
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 7 October 2013

My husband and I had booked our hotel online and the room that we booked said there was a queen bed and it. When we pulled up to the hotel it was dark out and I didn't 100% feel that comfortable. I'm sure it was Because we were in a different country but some of the people that were standing outside the other buildings looked a little questionable. When we walked into reception We heard another man complaining about his room, my husband and I looked at each other and said "hopefully we have better luck" not knowing that our luck would be the same. When we walked into our room we noticed that our bed looked small but we had had a long day of travel so we decided not to say anything that night. After tossing and turning for two days of trying to make it work we finally went down and said something to the front desk. There we were informed that no Shaftsberry hotel in London has queen beds only double. Long story short I would say that the people that we spoke to at the front desk were not very helpful and we ended up cutting our stay short there and staying at a Marriott the rest of the time instead.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Reanna84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandarshf, Manager at Shaftesbury Hyde Park International, responded to this review, 10 October 2013
Dear Guest,

Thank you for your review. please accept my sincere apologies for the team not delivering thier normal high standard of service on this occassion. i would be very happy to hear further details about your experiance, so that i may address it with the team, if you would like to contact me directly. i am very thankful to you for bringing to my attention and hope that you still come and stay with us when your next in london.

Kind Regards

Mandar Dhage.

dm.ship@shaftesburyhotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridge, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 7 October 2013

Arrived earlier and was pleasantly surprised to be told not only was room ready but we had been upgraded to a club room - a lovely surprise as it was my birthday. The rooms are cosy but well turned out with excellent amenities. The staff were all very friendly and helpful. Close to transport links and Hyde Park and there are convenience stores nearby. All you can eat, buffet style breakfast offered plenty of choice. A little noisy, but mostly expected for London - wasn't expecting a waste disposal lorry collecting glass at 7am on a Sunday morning though!. Will definitely consider returning for future visits to London

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandarshf, Manager at Shaftesbury Hyde Park International, responded to this review, 10 October 2013
Dear Guest,

Many Thanks for taking time to leave your kind words and observations following your recent stay with us at Shaftesbury Hyde Park International. i was delighted that you enjoyed entire stay in Shaftesbury Hyde Park International. as i always do i have passed on your lovely words to my teamwho take so much pride in ensuring that all of our guest s only receive the best in service.

My kindest regards,

Mandar Dhage.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coventry
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 3 October 2013

We stayed here over the weekend in Sept with a group of 12 friends. The hotel is situated just off Bayswater Rd, which is a good location for central London itself. Car parking is help yourself type with on street parking free of charge after 2.00pm Saturday onwards which helps I suppose, there was plenty of it, but its a case of first come first served. We got a room on the 4th floor and with a double bed that was as soft as limp balloon, but saying that, it was a comfortable sleep. The bed was just a double, and I'm used to a super king at home, so it was like a single bed for me, not good if you're the plump type of person (people). There wasn't enough room for us to swing a cat in there and my bathroom at home is bigger, but after all this, the saving grace is still its location, and they know it too. The bathroom was modern, clean and had very nice shower, basin and toilet, no complaints there ! The buffet breakfast was ok, lots to choose from and how much can you eat after a night out ?
I suppose I may stay there, but I wouldn't rush there.
Enjoy.

Room Tip: Don't go to the 4th floor
See more room tips
  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bob_the_Builder007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mandarshf, Duty Manager at Shaftesbury Hyde Park International, responded to this review, 5 October 2013
Dear Guest,

We thank you for your great review. Our premises is located in the heart of Bayswater, just minutes away from 2 central tube lines with onward connections to all favourit touristic spots London has to offer. Kensington Gardens and Hyde Park is a stone throw away. The business district of Bank can be easily reached by tube from our door step. Therefore, it is ideal for business guests and tourists alike to come and stay with us.

We hope we will have the pleasure of welcoming you back to the Shaftesbury Hyde Park Internation in the very near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shaftesbury Hyde Park International

Property: Shaftesbury Hyde Park International
Address: 52-55 Inverness Terrace | Hyde Park, London W2 3LB, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#219 Luxury Hotel in London
#254 Business Hotel in London
#351 Romantic Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Shaftesbury Hyde Park International 4*
Number of rooms: 75
Reservation Options:
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Also Known As:
Shaftesbury Hyde Park International Hotel London
Shaftesbury Hyde Park International London

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