I just needed a centrally located hotel for a one night stopover in London for a business trip. I found an excellent deal here and so I booked. First, if you're looking for value for money- I'd recommend this hotel in a heartbeat. However, the service was lacking in some key ways...
When I arrived, no one was at the front desk... so I waited and waited.... The front door also wasn't locked, which in most hotels that I've stayed at in London is a pretty common and sensible thing to do. When the staff finally came out all they did was ask my name, give me the key and say "you're on the first floor". I thanked them but they had already gone back behind the barrier, never to be heard from again.
The room was really nice (especially for the price!). It was updated, clean, and comfortable! Again, excellent value for money and is super close to two tube stations. A+ for those features! And the only reason this hotel gets 3 stars.
My service woes continued when I had trouble logging onto the wifi because no one at the front desk had given me any info whatsoever and there was no book in the room explaining the services. I went down to ask, waiting again for a good long while for someone to come out of hiding. They finally did and I asked for the the password. They actually rolled their eyes and then gave it to me in a really exasperated fashion... then again they were gone again without even saying goodbye, you're welcome, or anything. Strike two.
Strike three came at check out when I again had to wait a good 10 minutes for someone to show from.... wherever/whatever is behind those barriers.
My advice to the hotel: move a computer to the front desk and actually have someone sit there. My advice to travelers, if the price is right and that's truly all you care about: go for it! It is truly a nice, modern, and convenient place. Just don't expect a smile, a hello, or any acknowledgment whatsoever. All in all, I'm pleased with the price and location though. I slept well! And that's what really mattered.
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- Also Known As:
- Shaftesbury Hyde Park International Hotel London
- Shaftesbury Hyde Park International London