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99 - 104 of 1,981 reviews
Reviewed 16 July 2019 via mobile

Nice hotel with great location, the room are very
small!
We were at July 19, the stuff are helpful, and very nice.
The location is amazing and the room are clean.
The room are small as most of the hotels in LDN

Date of stay: July 2019
Trip type: Travelled as a couple
1  Thank fakher1
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GabrielaHPI, Duty Manager at Hyde Park International, responded to this reviewResponded 19 July 2019

Dear Fakher1,

Thank you for having taken the time to share your recent experience on TripAdvisor.

I was pleased to read you enjoyed your recent stay from our convenient location. I am most grateful for your kind words addressed to the reception staff which truly capture our hotel mission. Kindly be informed that our hotel benefits from a wide range of room categories surely a Club Room would be more suitable for you.

We very much look forward to welcoming you back in the near future!

Kind Regards,
Gabriela Apostu

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2019 via mobile

Central location close to many restaurants (see Little Persia amongst others) and just down the road from the Bayswater Tube. Staff service super friendly, professional and helpful. Room was modern, compact with all the amenities you need for business trips. Well presented and clean with the en-suite a comfortable size. Bed comfortable and location surprisingly low noise (don’t get me wrong, there is noise, it’s just less than expected). Would be happy to stay here again!

Date of stay: July 2019
Trip type: Travelled on business
1  Thank BeauGrey
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GabrielaHPI, Duty Manager at Hyde Park International, responded to this reviewResponded 19 July 2019

Dear BeauGrey,

Thank you so much for sharing your review of your recent stay at Shaftesbury Hyde Park International.

It thrills me to see that you enjoyed the hotel location and have had a pleasant experience with us. I am most grateful for your kind words addressed to the reception staff which truly capture our hotel mission. All our team work hard each day to make things as perfect as possible for our valuable guests and they were only happy to see your your review.

We very much look forward to welcoming you back in the near future!

Kind Regards,
Gabriela Apostu

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Reviewed 15 July 2019

Great service
Convenient and very clean

Special thanks to Asmita she was very helpful and Gabi too
Very friendly team very convenient to two tube stations and great apples as well will definitely be back.

Date of stay: July 2019
Trip type: Travelled on business
1  Thank anurag k
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GabrielaHPI, Duty Manager at Hyde Park International, responded to this reviewResponded 19 July 2019

Dear Anurag K,

Thank you for taking the time to the review following your recent stay with us at Shaftesbury Hyde Park International.

It is our primary aim to deliver a memorable experience to our guests and I am delighted you were looked after so well by our outstanding team who really do take such pleasure in looking after the every need of our guests. We highly appreciate your kind words about our clean rooms.

Your wonderful experience is exactly what we aspire to deliver and we are looking forward to welcoming you back in a heartbeat!

Kind Regards,
Gabriela Apostu

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Reviewed 14 July 2019 via mobile

We were only in London for one night for a concert in Hyde Park. Check in was great, with very friendly staff, the room was fine, small, but ok and the bathroom was ok but dated with some mould in the shower sealant - which always makes a clean shower look dirty.

The problem was when we got back at 10.30 that night. Our bedroom on the 3rd floor absolutely reeked of cigarette and marajuana smoke. It was revolting and clearly either coming from a nearby room or the air con. We called reception who sent a very polite apologetic guy up, he agreed it wasn’t great, but as there were no other rooms available he could only suggest turning off the aircon. Such a shame as it really ruined the stay. The room being directly opposite the lift was also really bad - so noisy.

On the plus side the breakfast was very good - with a great selection and I couldn’t fault the friendly, helpful staff, but I’d be unlikely to book again or recommend.

Date of stay: July 2019
Trip type: Travelled as a couple
1  Thank catbrockhurst
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GabrielaHPI, Duty Manager at Hyde Park International, responded to this reviewResponded 19 July 2019

Dear Catbrockhurst,

Thank you for taking time to provide the above feedback in regards to your recent stay with us here at Shaftesbury Hyde Park International.

Your feedback, whether positive or negative is very important to us, as it gives us the opportunity to always seek for improvements. Allow me to apologise that on this occasion we have failed with our commitment to a high standard of accommodation. I am most disappointed to hear that your guest room has clearly not been up to standard we pride ourselves.

We were extremely alarmed to hear that the cigarette smell disturbed you at the duration of your stay as the property is non-smoking, the mould in the bathroom is also a rather shocking thing for us to hear about since cleanliness and freshness of the rooms are the main areas of focus. This is not typical of the standards of cleanliness we strive to deliver at our hotel and I have addressed your comments to the Executive Housekeeper for their immediate review and to ensure this does not happen again so we can improve our guest experience. Needless to say, I am glad to see your kind words regarding our staff and breakfast.

Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to London.

Kind Regards,
Gabriela Apostu

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Reviewed 13 July 2019 via mobile

I'd booked the wrong dates on a non-refundable room rate and thought I was going to lose £700 but thanks to the patience and perseverance of Amsita and Charles on reception I was able to change the dates. Phew!
The Shaftesbury is 1 minute from Bayswater, 2 minutes from Hyde Park and 15 minutes walk from Paddington. Rooms are clean and quiet. The staff are helpful and cheerful. It's an ideal base for a London visit.
This is the 4th time I've stayed here and I will be back.

Date of stay: July 2019
Trip type: Travelled with friends
1  Thank JPCoetzee
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GabrielaHPI, Duty Manager at Hyde Park International, responded to this reviewResponded 19 July 2019

Dear JPCoetzee,

Thank you so much for sharing your nice review of your stay at Shaftesbury Hyde Park International.

It is was our pleasure to have you with us for one more time and I am delighted to see that you found our staff to be patience and a credit to the hotel. We pride ourselves on deliver a friendly and efficient service to our guests and Asmita and Charles were only happy to be of help.

Your wonderful experience is exactly what we aspire to deliver and we are looking forward to welcoming you back in a heartbeat!

Kind Regards,
Gabriela Apostu


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