Positives - excellent continental breakfast, great location, very clean rooms.
Negatives - there was no hot water all week and a rather poor response to this complaint, we were told we would need to shower at midday (when, you know, most people are out enjoying london) and when we asked for the complimentary deodorant there was none.
The bed was very used and tired and had clear impressions and sags in it. We asked to be switched to another room and once again, we were told that we would have to move our bags in the morning (just as we were heading out) so that the hotel could then make up our first room and give it to some other unsuspecting.
Out of the whole week and a potential six receptionists only one of them ever smiled at us and said good morning.
We got the distinct impression that we were just another set of tourists and another pot of money to them.
Finally, be careful which room they give you, the doors near the dining room bang heavily and often in the mornings.More
- Free Wifi