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“Cancellation of breakfast after booking included breakfast”

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Travelodge London Central Marylebone
Ranked #363 of 1,088 Hotels in London
Hagetmau, France
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Cancellation of breakfast after booking included breakfast”
Reviewed 10 April 2014

We booked a number of rooms at this hotel to include breakfast. Shortly before arriving we were informed that they were not doing breakfast and that we would get a refund. What sort of hotel does not do breakfast? What sort of hotel agrees a contract with payment in advance and then cancels the agreement? We are not at all happy. The best the hotel have offered is a refund of the breakfast with no compensation offered at all. What's more they say the refund will follow in 7-10 days. They took my money quick enough. why does it take them 10 days to refund. I am considering legal action for breach of contract!

Room Tip: Perfect, assuming you do not want to eat in the hotel!
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MikeSpencer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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730 reviews from our community

Traveller rating
    280
    262
    106
    41
    41
See reviews for
91
306
70
157
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (94)
Date | Rating
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English first
Llanelli, United Kingdom
2 reviews
Reviewed 6 April 2014

Travellodge is a good place to stay, comfy and reasonable prices. Staff are helpful and quite friendly. Clean and tidy with tea and coffee in room, also TV.
Bathroom good but a little small. Would be nice to have breakfast though.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
Thank Coleen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coventry
Level Contributor
45 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 31 March 2014

The overall score I gave this hotel is not really fair, it is in a great location, virtually next to Marylebone station, the room was a good size & the bed was comfortable. What spoilt our stay was a female member of staff. She was on reception, we arrived about 11.45 & asked if we could leave our bags until later in the day. A very definite "no". "We don't have a room, there is no space anywhere". We asked what we should do & she said go to Victoria or Paddington as they have left luggage. We were amazed by the lack of understanding & the unwillingness to help. Eventually I asked if there was a room already available to store the cases & she reluctantly said we could pay for an early check in. We paid the £10 in cask but had to ask for a receipt.
We spoke to other staff members who said they would have stored the cases so hoped we got them as we checked out but "no" she was on duty again, was yet again difficult, said things like they constitute a fire hazard so we finished up taking the cases to the restaurant we were having Sunday brunch in.
We checked the website when we got home. It does say there is no luggage room in Travelodge hotels but a bit of common sense & customer service would go a long way.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank covblue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Penrith, United Kingdom
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 31 March 2014

This hotel is really in a great location. It is close to several underground stations and to Regents Park. Central London is only a few minutes away on the Tube or about 30 - 40 minutes by foot. Also, if you like wonderful beer and inexpensive food, JD Wetherspoon is close by at Baker Street.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
Thank Jim M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Birmingham, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 March 2014

Simple, clean, comfortable and affordable. This hotel has/is being refurbished and bares no resemblance to the bad photos listed on this page. I would recommend this hotel and I will stay here again. Book in advance, and get good rates.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
1 Thank Michael G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kidderminster, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 March 2014

Excellent location for both mainline and underground. Second time we've stayed here and will certainly stay in future. Staff friendly and helpful, room warm & comfortable and the breakfast is well worth the money.

Room Tip: All rooms are good
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Valerie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Liverpool
1 review
Reviewed 27 March 2014

The room was small, had a camping bed and a TV that didnt work, the shower cubicle would have looked small in Lilliput and although they say on their website that they have a Bar Cafe they dont, the Receptionist suggested I wander the streets to find something to eat. Strongly recommend you avoid this hotel even if there are no other options.

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Travelodge

Helpful?
Thank Steve H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Travelodge London Central Marylebone

Property: Travelodge London Central Marylebone
Address: 3 Harewood Row | Marylebone, London NW1 6SE, England
Phone Number:
Region: United Kingdom > England > London > Marylebone
Amenities:
Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#77 Best Value Hotel in London
#250 Romantic Hotel in London
#257 Luxury Hotel in London
#342 Family Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:4 star — Travelodge London Central Marylebone 4*
Number of rooms: 92
Reservation Options:
TripAdvisor is proud to partner with TripOnline SA, Traveltool, S.L.U., Expedia, Travelodge Hotels Ltd, Travel Republic (UK) and Evoline ltd so you can book your Travelodge London Central Marylebone reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Travelodge London Marylebone Hotel London
Travelodge Marylebone
London Travel Lodge
London Travelodge
Travel Lodge London

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