Wishing to help my partner find that perfect (But still illusive) hair stylist in London, we decided on Richard Ward self proclaimed stylist to the stars (Well the Middleton's anyway). The 15 minute consultation went well, (A semi permanent being decided upon with Mario the senior stylist). 2 weeks later the £270 plus all the refreshments you could be charged for (With no warning about cost) colouring and cut was done. Satisfied, we left, the whole bill including a £50 tip coming to £340. Then the fun started..... 3 weeks after the cut "greys" began to appear, then even more greys.... it became apparent that rather than the usual 6 plus weeks that this overpriced abortion of a colouring and cut was failing, and failing badly after 3 weeks.
My partner politely emailed Richard Ward explaining the situation, and her disappointment with the colouring, and indeed the waste of her time, not to mention the cost. (A waste of money!)
The reply came by phone, from Mario the senior stylist, it ran along the lines of well you had a consultation & you decided on a "semi-permanent" , and this has never happened to anyone else... Well now that just makes it all fine and dandy doesn't it.....! Defensive and unhelpful would be the politest summary of Richard Ward's response. The upshot of it all, come in and we will have a look at it... no offer to redress the balance by recolouring, no offer to redress the balance at all... rather more "you took our advice to have a semi permanent, so its your fault"!
In conclusion, and I was at the salon the day this was done, Richard Ward trade on faded glory, their beverages appear to be offered freely, but are then billed at a hideous price...(Salon manager Gavin take note... it is not standard practise to charge for beverages in most quality salons, in fact the only one I have EVER seen charge is this "salon")
In conclusion my partner had colour (Black) left on her blouse... the semi-permanent lasted less than 3 weeks, and they went immediately on the defensive when this was pointed out. They talk the talk...
Sadly we are not famous enough to merit the Richard Ward private patient treatment....
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