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“Family weekend”

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Grange St. Paul's Hotel
Ranked #324 of 1,069 Hotels in London
Certificate of Excellence
East Sussex,
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Family weekend”
Reviewed 10 June 2014

We stayed at the grange for a family weekend to London. The location is great, we drove and parked in the car park recommended by the hotel which was easy and cheap (7.50 for 24 hours) we took the taxi to Covent garden although there is a near by train and bus and it is walkable if unlike us you have time. The hotel is fairly new and very modern the rooms were very nice bed comfy and bathroom clean. The breakfast was very good with loads of choice although very slow bringing tea and coffee. The checking in process was painful and the staff seemed uninterested and this applied to the checking in checking out staff and bar staff. The staff, however, in the pool and spa area were friendly and very helpful. This whole area was lovely with pool, steam room, sauna, jacuzzi and heat room this was a nice way to spend a few hours after a busy day. Overall I would recommend this hotel for excellent facilities and location.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim0560
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nellie S, Guest Relations Manager at Grange St. Paul's Hotel, responded to this review, 13 June 2014
I am pleased you and your family enjoyed your stay and enjoyed the facilities of the Spa. Your comments have been noted and will be addressed.
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Meerbusch, Germany
Level 6 Contributor
153 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 10 June 2014

We have just returned from a most enjoyable stay at the Grange St Paul's Hotel. The staff was, without exception, extremely friendly and helpful.

The rooms were most comfortable. Both my wife and I had an excellent nights sleep. As one would expect the room and bathroom were clean and well decorated. A plus for me was that the bathroom actually had enough shelving space for toiletries! The only down side to the room was that one needed to use the air conditioning which was very effective but we didn't want to have it running all night (noise) consequently it was stuffy by the next morning (the window could not be opened).

Breakfast was of a good standard, the pastries and fruit were fresh and despite lots of guests the breakfast area was comfortable. I did however find the £8 extra charge for a cooked English breakfast too much.

The hotel is situated next to St Paul’s and so is ideally suited for central London visitors. A tip for those travelling by car at the weekend: there are 4-5 parking spaces directly in front of the hotel, these are free at the weekend.

I can unreservedly recommend this hotel.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Keith S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nellie S, Guest Relations Manager at Grange St. Paul's Hotel, responded to this review, 13 June 2014
Glad to hear that you enjoyed your weekend and thank you for your great review. We look forward to welcoming you back on your next visit to England.
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Lewes
Level 6 Contributor
101 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 9 June 2014

We were a group of eight staying one night, reception took ages to check us in and allocate rooms despite us having done an initial check earlier in the day. Despite us all being one booking And checking in together we had two rooms in one part of the hotel and two in the other, one couple being given a disabled room when it wasn't needed. Our room was nice, clean and comfortable but had no bath plug!!! It looked out on the atrium so you have to pull blinds down or people opposite can see in! The bar staff were unfriendly, despite it being a cocktail bar they struggled to find a cocktail menu, bringing us a tatty one eventually. They messed up the bill twice and charged a service charge! The breakfast was good, lots of choice and tasty, though tea really weak.

The location is great, next to the cathedral which they clearly rely on. The pool, steam room etc are really nice and an added bonus.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tallylully
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nellie S, Guest Relations Manager at Grange St. Paul's Hotel, responded to this review, 17 June 2014
I am pleased you found your room to be clean and comfortable, that you enjoyed the location and the breakfast, however we aer sorry that your expectations were not fully satisfied in all respects. We thank you for your comments and concerns which have been noted and investigated. Accessible rooms have been specifically designed to the same high standards of other hotel bedrooms and equally to be used by any guest.
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Zurich
Level 5 Contributor
60 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 7 June 2014

Stayed here for 4 nights recently. can't say i was too enamored, especially as billed as 5 star. not cheap either: i paid stg350 which is easily bettered in ldm in a better hotel. Although this has best in class facilities and ok location, its quite poor as a business hotel, mainly because the service is very poor. however would stay here with my family as the pool, and location are greta. also the food is quite poor, but again kid friendly. caters it seems to american gusset mainly and in fact has an american chain restaurant inside. hotel in a quiet location, so good for sleeping

Room. Very nice room with two twin beds. very small tv bathroom was very plain, not 5 star at all, and quite cramped. very quiet so got good sleep.

food. for me below par. breakfast was buffet style in a nice atrium. the choice and quality was poor though with the english breakfast advertised very low standard. had nice porridge one morning. Terrible coffee.

room service. ok to so so food, ok portions, choice weak but as a plus there was a kiddie section which is unusual for a business hotel

general ambience. very new and nice. having a 7 story ad display in the main lobby spoils the whole thing more than a bit

staff. courteous, not very well trained. medium 4 star service.

doubtful if i will return, if i have a choice. i stayed here because my favorite ldn hotels were booked out

Room Tip: i was on south west side. was very quiet
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Handad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nellie S, Guest Relations Manager at Grange St. Paul's Hotel, responded to this review, 10 June 2014
Thank you for taking the time to make your review. We are sorry to learn that you were disappointed with your stay. Your comments have been noted. We hope however that you will return on a future date with your family.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ipswich, United Kingdom
Level 3 Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 June 2014 via mobile

I was 1st introduced to this hotel whilst staying on business in Central London. I had stayed in many other hotels in London (numerous Raddisons, Holiday inns & Thistle's) for pleasure but although finding them of comparable price or more expensive they do not match up to either the standard or facilities of the Grange. This is now my hotel of choice for both business and pleasure. Although as some have stated in previous reviews this is a business driven hotel during the week it is a tourist / leisure hotel at the weekends.

The gym and pool are excellent and rival many professional establishments in the area. The hotel is steps away from the Thames towpath for the avid runner and minutes walk from St Paul's tube or Thames link.

Ensure your rate includes a full or continental breakfast otherwise upgrading can be expensive and in my opinion not worth it.

The hotel is more than willing to store baggage upon an early arrival or upon departure which is always useful for tourists.

My only criticism is that the hotel neither operates a loyalty program or seems to keep track of regular visitor. As stated I have stayed at this hotel multiple times since it opened and the staff at checkin, although sometimes ask, never seem to recognise I am a regular patron. This would be a simple addition to the level of service they provide and would add to the overall experience.

Overall I would highly recommend this hotel, although you will need to book early as it gets full quickly or becomes expensive as vacancy levels drop.

I await a warm welcome back when I visit again during August.

Stayed June 2014, travelled as a couple
Helpful?
Thank Crimlet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nellie S, Guest Relations Manager at Grange St. Paul's Hotel, responded to this review, 10 June 2014
Thank you for your excellent review and we are so pleased that you enjoy the hotel for both business and pleasure on a regular basis. We look forward to welcoming you back again soon!
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Level 3 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 June 2014 via mobile

One of the best i've ever been at i like the swimmingpool very much and my view from the room of st.paul was awesome ! Close to the bridge, london tower, Shakespeare's theatre and bus stop :) the personal was helpful and the hotel was easy to find!

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dachariot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nellie S, Guest Relations Manager at Grange St. Paul's Hotel, responded to this review, 10 June 2014
Thank you for your superb review. We look forward to welcoming you back to our hotels in the not too distant future.
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Glasgow, United Kingdom
Level 3 Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 5 June 2014 via mobile

Got a room which overlooked the court yard which offers no privacy! These look into other rooms so have no option but to keep the blinds down and have to have the room nights on.

Staff aren't friendly, asked a member of staff called Monica if you need to take towels to the pool or where they provided and her reply was uhh English please! Bearing in mind she was Polish. It came across very rude!

The hotel just doesn't offer a friendly atmosphere defiantly not 5 star.

Booked from secret escapes which did offer a saving. Walking distance to St. Paul's station.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Darren_084
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nellie S, Guest Relations Manager at Grange St. Paul's Hotel, responded to this review, 10 June 2014
We are disappointed that your expectations were not fully satisfied on this occasion. Your comments have been noted and I thank you for bringing this to our attention.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grange St. Paul's Hotel

Property: Grange St. Paul's Hotel
Address: 10 Godliman Street, London EC4V 5AJ, England
Phone Number:
Region: United Kingdom > England > London > City of London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#61 Spa Hotel in London
#170 Romantic Hotel in London
#223 Business Hotel in London
#234 Luxury Hotel in London
#267 Family Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Grange St. Paul's Hotel 5*
Number of rooms: 434
Official Description (provided by the hotel):
With a sophisticated blend of contemporary style and modern flair, the stunning Grange St. Paul’s Hotel sets new standards for luxury and elegance. Perfectly located in the heart of the City’s financial district yet just moments from the myriad delights of London’s renowned West End, the Grange St. Paul’s provides a perfect venue for any visit to the capital. Deluxe bedrooms and suites provide the ultimate in understated elegance and luxury, whilst a spectacular glass Atrium holds an unrivalled selection of restaurants and bars. ... more   less 
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Also Known As:
Grange St Pauls Hotel

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