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“Cheap and Clean and Central” 5 of 5 bubbles
Review of Chelsea Guest House

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Chelsea Guest House
Ranked #316 of 1,089 Hotels in London
Manchester, United Kingdom
Level Contributor
71 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Cheap and Clean and Central”
5 of 5 bubbles Reviewed 25 February 2014

Stayed here for one night and have to say was impressed with this place. central location, room clean and modern bathroom, staff excellent, Will stay here again when visiting, excellent wifi connection

Room Tip: Worth to pay that little bit more as the bathroom is more modern
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  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Brian N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelsea Guest H... L, Manager at Chelsea Guest House, responded to this review, 20 March 2014
Dear Brian N,

Many thanks for taking the time to write a review of Chelsea Guest House.

We are pleased to see that you were impressed with our accommodation. We strive to bring excellent customer service, relaxing, comfortable and clean accommodation to visitors to the center of London.

With the local bus route stopping just outside the hotel, we are able to bring all of these things to our guests at affordable prices, while our guests can jump on the bus and be in the center of London within a few minutes.

We are so pleased to see you will return to us when visiting the city, and we look forward to seeing you again soon.

Danielle Mort
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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894 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (114)
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English first
Bruges, Belgium
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 February 2014

Came to London as a surprise for my partner on Valentines Day and ended up being the one really surprised. I needed a budget place that gives me access to the main attraction points in London, but everything at Chelsea Guest House was beyond my expectations. The staff was excellent, asking me if I want to do something special for Valentine's day and helping with directions. I didn't think much of it, but once I got into the room, it was a real sight. The complimentary champagne and chocolates only added to what has probably been the best day-trip I've ever taken.
Thanks to all the folks at Chelsea Guest House. I'll be seeing you next year :)

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Anton M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelsea Guest H... L, Manager at Chelsea Guest House, responded to this review, 20 March 2014
Dear Anton M,

Thank you for your glowing review of Chelsea Guest House.

We are so pleased to read that you enjoyed your stay with us, and were happily surprised with your Valentines Day package.

We aim to give our guests a relaxed, affordable, central stay when they visit London, be it by adding extra touches to the rooms, our location - just a short bus ride from Central London or by our receptionists being available 24 hours a day and always ready to help with anything our guests need.

We are pleased to see you will be returning to us again next year, though if you are planning a visit to London in the near future, please do not hesitate to contact us and we can also arrange a similar room package to that on Valentines day, for any occasion, be it birthdays, anniversaries or simply to make your stay just that bit more special.

We look forward to seeing you again soon,

Danielle Mort
Operations Manager
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 16 February 2014

Stayed here last night after a gig at nearby Brixton Academy. Cant rate this place highly enough, the staff were beyond friendly, helpful and knowledgeable. The hotel is literally a 2min walk from Wandsworth rd station and a short bus ride from Vauxhall station. Taxi to the academy was £12 i'm sure you could probably find an easy route on the tube but for 2 girls with little experience of London at night we opted for the taxi. The room was small but efficient with a lovely bathroom. I wouldn't hesitate to stay here again or recommend to a friend.

Room Tip: Opt for the premier.
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  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank LBenjafield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelsea Guest H... L, Customer Service Team at Chelsea Guest House, responded to this review, 19 February 2014
Dear Laura,

Thank you for taking the time to write this review. I was a pleasure to have you staying with us here and we hope you enjoyed Rudimental.
As many of our guests have already seen, Brixton Academy is very accessible from Chelsea Guest House, which makes it an ideal place for people looking to see the great variety of musicians coming down there.
We usually try and offer our guests a good resting place, as a truly great live performance will usually make you want a good night sleep.

We really do hope that we will see you again, and want to thank you once again for this lovely review of your stay.

Best regards,
Paul
Customer Service Team
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Dublin, Ireland
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed 11 February 2014

Stayed here last week for 5 days. great service. very well connected to central London with busses running about every 5-10 minutes 24h a day. The room we got was on the lover ground floor which didn't bothered us instead gave us a bit more privacy. The room was very clean and modern. Staff was beyond my expectations!!!! On arrival we were given a map of London and girl who greeted us marked bus stops near the places that are worth a visit. and a bus route map which helps a lot when it's your first time in the city. All in all very positive experience, will be staying again

  • Stayed February 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rita S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelsea Guest H... L, at Chelsea Guest House, responded to this review, 17 February 2014
Dear Rita,

We’re very happy to read that you had a great stay at Chelsea Guest House, we always hope that guests will leave our hotel feeling they got the best experience out of London.

Our team are always happy to spend extra time with guests visiting the city for the first time, to explain everything about the transport, attractions, hidden gems and how to get to them and answer any other questions that they may have.
We have all been first timers visiting London at some time or another, and as the city is so large and varied we understand that it can seem a daunting place to visit and move around, and we want to make sure that our guests have the best possible experience of London, and to make it as easy as possible.

We are very pleased to hear that you enjoyed your stay enough to visit us again, so we look forward to seeing you next time you’re in London!

Best regards,
Paul
Customer Service Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
56 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 bubbles Reviewed 11 February 2014

This guest house wasn't a bad choice after all. The location is not the best, but moving around London is really not that hard. Is very close to the Wadsworth Road train station, which brings you west or east, but with buses you can reach many points, including the Vauxall tube station. The room was very very very small, but clean, and the staff was efficient (even in the email replies) and nice.
I won't rate this too high because you can find better, but if you don't wanna spend too much money and be in a neat place, this can be a good choice. I'll consider coming again.

  • Stayed February 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank bluedrumble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelsea Guest H... L, Customer Service Team at Chelsea Guest House, responded to this review, 17 February 2014
Dear Bluedrumble,

Thank you for taking the time to review your stay at Chelsea Guest House, we are always happy to read reviews such as yours to help us in continuing to improve our customer experience for our future and returning guests.

We see ourselves as a well-located budget accommodation, as you mentioned, but we also try to offer our guests, through our staff and hard service work, a pleasant environment to unwind after a long day travelling or working.

Our reception team are all well informed on transport into the centre of the city, and will advise our guests of the best and quickest routes on that day, taking into consideration traffic, closures and more. The centre of the city can be reached in as little as 10 minutes on the bus.

We hope that your stay in London was pleasant, and we look forward to seeing you again soon, in the mean time we will continue to work hard to improve our services and our accommodation, and we hope to impress you even more on your next stay at the Chelsea Guest House

Best regards,
Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Deal
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 24 January 2014

I recently had to go to London at very short notice to visit a very sick child at Kings Hospital.
I was on a small budget with very little time to find a decent hotel. Fortunately I stumbled upon the Chelsea Guest House. I was most impressed, not only by the room which was extremely clean and modern (albeit small), well equipped and perfect for me but by the most helpful and kind staff. Unfortunately in my rush, I booked the wrong date but the Manager and the receptionist altered the booking (as I had booked through Expedia which cannot be changed) and even upgraded my room to include tea/coffee etc. I thought that was very kind and most appreciated. Admittedly, the area is not wonderful but certainly not awful - a London suburb and not the centre of London which are worlds apart! The price was extremely reasonable for my purposes and I did not feel like I was in any danger and was quite happy to walk to and from the station (where I needed to be to get to the hospital). The station is so close that if you stay longer you can get to wherever you want to be in and round London within minutes. The very next time I go to the O2 I can assure everyone that I would have no hesitation in staying at this hotel again. Thank you all.

Room Tip: I had a room near the entrance which is noisy as it is on the road side (buses, traffic etc) but for...
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  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Nicolafine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelsea Guest H... L, Manager at Chelsea Guest House, responded to this review, 27 January 2014
Dear Nicolafine,

Thank you kindly for taking the time from your schedule to post a review about our guest house.

Firstly may I say we send our prayers and thoughts to the very sick child you were here to visit in the hospital and best wishes to yourself from all of us here at Chelsea Guest House.

We are on hand 24 hours a day to help with any problems or queries our guests may have when making a reservation, and as you stated usually you cannot change the dates once booked with the advanced purchase rate, however as your circumstances were exceptional to us, we had to help you and make and exception to move this reservation for you, (albeit if it was only a couple of days back).

The room you stayed in was one of our newly refurbished rooms, and I am so pleased to see that you can appreciate the work that has gone into them to bring our guests a fresh, modern clean accommodation during their visit to London, whether they be here as a tourist, business or as yourself visiting friends/family.

I am pleased to see that you will return to stay at the guest house when you are visiting the O2, whether that be the O2 Brixton Academy just 20 minutes walk or 5 minutes in a taxi away from us, or the O2 Arena nr Greenwich just 28 minutes away via the Overground station which is just 300m from the guest house.

We look forward to welcoming you back in the future.


All the best,

Kind Regards

Danielle Mort
Operations Manager
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Rotherham, United Kingdom
Level Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 6 January 2014

Not situated in the best looking area of London but our room was spot on very clean and modern looked as if it had just been redone.

A bus stop directly outside with only 5 minutes bus ride to Vauxhall station, McDonald's directly next door if you like fast food and a very helpful guy on reception who spent a good 10 minutes finding us an alternate tube route due to some lines being closed for maintenance.

All in all very positive experience, will be staying again if we need to visit that area of London.

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Danfrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chelsea Guest H... L, Customer Service Team at Chelsea Guest House, responded to this review, 15 January 2014
Dear Danfrier,

Thank you for giving us this great review of your stay at Chelsea Guest House, we've been working hard to cater to our guests needs and your feedback tells us we are on the right track.

Here at Chelsea Guest House, we've established there are a few key points to improving the guest experience, and one of them is making sure they understand the transport system as it can be complicated for those who have never used it before!
This is made easy by our location, which offers links to 24 hour buses going to central and West London, but our staff are still happy to offer alternatives (especially when so many lines are down for maintenance that going from A to B might seem like a scavenger hunt for available services).

You are correct to say that the rooms look like they've been redone, as we've are also on track to refurbishing more of our rooms, as well as the two main buildings.

We hope that we will have a chance to show you our latest improvements on your next visit to London.

Best regards,

Paul
Customer Service Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Chelsea Guest House

Property: Chelsea Guest House
Address: 372 Wandsworth Road, London SW8 4TE, England
Region: United Kingdom > England > London
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
#79 Best Value Hotel in London
Price Range (Based on Average Rates): £
Hotel Class:3 star — Chelsea Guest House 3*
Number of rooms: 39
Official Description (provided by the hotel):
Welcome to Chelsea Guest House. Chelsea Guest House is conveniently located close to Central London and closer still to the famous and bustling Clapham where you can enjoy the selection of stylish independent boutiques, bars and restaurants on offer to suit every taste and budget. After your long day's sightseeing, a trip to the theatre, shopping or perhaps a visit to the vibrant night-life on offer in London, come back and relax in our warm and friendly guest house where your comfortable bed and well appointed room awaits. Our staff ensure excellent all round hospitality and service. Chelsea is hotel accommodation near to London's finest theatres of the West End, Brixton Academy for music concerts and shopping of the Kings Road and Kensington High Street.So enjoy the convenient location, special comfort and incredible value of the Chelsea Guest House. Contact us directly for special seasonal packages and offers! We look forward to seeing you soon.... ... more   less 
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Also Known As:
Chelsea Guest House Hotel London
Chelsea Hotel London

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