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Brook Green Hotel
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Reviews (368)
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All reviewshammersmith tube stationhammersmith apollotop floorcocktail bar downstairsno liftroad noisenespresso coffee machinefull englishsky tvshepherd's bushlovely hotelmain roadflights of stairsmin walkcomfy beddouble glazingfirst floor
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Reviewed 5 June 2014

Nothing really was as should be. The hotel itself is pretty nice but the staff is clueless. I never felt welcome. From check in to check out everyone at the desk had a sour face. I always felt as though my presence was annoying. There was so much to do at the bar that manning the reception was an unnecessary burden. It took 2 days to resolve a minor maintenance problem, no apology, no nothing. I will choose a different hotel next time. Too bad for they have potential.

  • Stayed: May 2014
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Thank Gladys22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 June 2014

Stayed for one night after attending a concert at the nearby Apollo.

Five minute walk up Sheperd's Bush Road from Hammersmith tube station. They allowed us to store our luggage, despite turning up at 9am! Check-in was very efficient and the friendly lady who checked-us in, also served us breakfast and checked us out the next day.

Room 10 was large, by London standards, with cool, original art on the walls. Bathroom was very cool with an excellent rain shower. Our room overlooked the green and the busy road, but no road noise was heard at night. Free Sky Sports/ Movies an added plus. Breakfast was fab the next morning - choice of 4/5 cooked varieties (Eggs Benny great) and plentiful buffet of pastries, cereals etc.

WiFi was a bit hit and miss during our stay, but this was explained to us on check-in.

We had a few drinks and a meal in the pub - great choice of ales/ lager and food was delicious. The Brook Green is full of character and has a great vibe running through it. The professional and attentive staff are a credit to the hotel.

  • Stayed: May 2014, travelled as a couple
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1  Thank alexiswarren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 June 2014

We spent two nights this May 2014 and loved it! Rooms was large, modern and bed was comfortable. Breakfast was generous and amazingly good and even though it's upstairs to a great Pub, it was very quiet. Very friendly staff, a 7-8 minute walk to the Hammersmith tube station which was very convinient to reach the main attractions. This place is gorgeous!

Room Tip: Beware! There is no elevator so be sure that you get a room on the lower floor if you are out of shape !
  • Stayed: May 2014, travelled as a couple
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1  Thank Sel F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2014

Absolutely loved our stay at brook green the decor was beautiful and the staff went out of their way to make sure you enjoyed your stay. We arrived to the hotel late and the gentleman that checked us in ordered pizza and had it delivered for us! First class service and beautiful find!

  • Stayed: May 2014
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1  Thank JDRlarson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 May 2014

This morning we went here for coffee, and I went to the bar to order. I waited a few minutes; there was a member of staff behind the bar who was talking with someone. Having not been acknowledged, I went up to him and asked if I could order some coffees. He said 'I'm busy now, you're going to have to wait 5 to 10 minutes'. Needless to say, we went elsewhere!!!

  • Stayed: May 2014, travelled with friends
    • Service
Thank CLLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zach L, Manager at Brook Green Hotel, responded to this reviewResponded 25 May 2014

Thank you for your feedback. I have spoken to the staff members on duty on friday. The bar tender who spoke to you was in the middle of a checkout for our hotel guests thus he asked you to wait.

Apologies for this delay but we were very busy on friday and also had hotel guests to serve.

We hope you understand the issue at hand and we look forward to your return.

Kind Regards

Sinead Leach
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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