A decent option for business travel, my colleagues and I have regularly stayed at this hotel for the last 6 years. It is hardly luxurious but is clean and comfortable enough. The staff do their best despite none of them having English as a first language.
A couple of years ago I first stayed at one of their Blueprint Living apartments in Doughty Street- the rooms are pretty much the same as The Rockwell but the kitchenette is useful and it's handy for meetings in the City. All was well until earlier this year when my credit card was charged twice for 2 of the 3 trips I had paid for in advance. When I pointed out the first error, the manager (Ocky Paller) and his staff (Camellia and Michelle) were about as far from apologetic as one can be but eventually (following many reminders) refunded my card. The was then a repeat performance for following the second error.
Last July I booked the apartment again for 12-15 Nov and was called the week before arrival to confirm my check in time. When I arrived, I was informed that my reservation had been cancelled and that I'd been sent a mail (I hadn't) and that there were no apartments available. I called The Rockwell and was told that the call the previous week had been a mistake due to computer problems. I was not offered any kind of apology (par for their course) but was eventually offered a room at the hotel but requested they check availability at their other apartments in the Holborn area first and they agreed to call back. I also forwarded the mail confirming my reservation (lost on their computer) as requested. When I called 2 hours later, they said my mail had not been received and that they had been incorrectly dialling my telephone number (which I had double checked with them). And they had, apparently, no longer got a room for me.
Clearly, this was all done to teach me a lesson for having the temerity to complain about the double charging. Customer loyalty and being willing to forgive and forget and book again obviously counted for nothing with them.
Do yourself a favour and avoid these rude and arrogant people at all costs.
- Official Description (provided by the hotel):
- The Rockwell is an independent hotel with an emphasis on understated contemporary style, impeccable levels of personal service and attention to detail. Each of the forty rooms has been crafted to create a relaxed atmosphere, whilst retaining an individual character which combines English tradition with contemporary styling. In addition to our well appointed bedrooms, we offer guests the use of generous spaces for eating, drinking and relaxing, including a large south facing landscaped garden. Whether you are visiting Kensington for business or pleasure, many of London's best attractions are on our doorstep including Earls Court, Harrods, the Royal Albert Hall, the Natural History Museum, the Science Museum as well as the shopping areas of Knightsbridge and Chelsea. ... more less
- Reservation Options:
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- Also Known As:
- The Rockwell Hotel London
- Rockwell Hotel London
- Rockwell London