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“a perfect stay!”
Review of The Rockwell

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The Rockwell
Ranked #287 of 1,067 Hotels in London
Certificate of Excellence
Ontario, Canada
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“a perfect stay!”
Reviewed 5 August 2014

My friend and I just spent a lovely 10 days in London, and staying at The Rockwell helped make our trip fantastic!

From the moment you walk in the door, you get a warm cozy feeling. The lounge area is welcoming and comfortable. The staff was so incredibly friendly and helpful. Our room was bright and always clean as was the rest of the hotel. The dining room is a nice place to enjoy a quiet breakfast, and the garden is stunning; it's relaxing, and private. Our only real complaint was that the pillows were a lot softer than either one of us cared for.

As for location, the hotel is perfectly situated for tourists. Around the corner from the hotel is Earl's Court Road. The street is loaded with restaurants, fast food places, a dry cleaner, pharmacy, grocery stores, etc.

-5 minute walk to Sainsbury's (small grocery store to pick up anything you forgot, or for a quick meal)
-10 minute walk to Earl's Court Tube Station
-15 minute walk to Natural History Museum and Victoria and Albert Museum
-25 minute walk to Harrod's

Like my title to my review says, it was a perfect stay!

  • Stayed July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank ladyphoenixxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra S, Guest Relations Manager at The Rockwell, responded to this review, 18 August 2014
Thank you for writing this lovely review of The Rockwell.

We are nothing but happy and very pleased that your trip has turned out to be perfect and that we had a small part in that as well.
It is so rewarding and wonderful to share your nice thoughts with our team. It shows us that our passion and efforts to provide exceptional service are appreciated by those who receive it.

I was really sorry to read of your disappointment regarding our pillows not being as comfortable as you had wished and am especially sorry not to have known of the elements of disappointment during your time with us.

Thank you for your reccomendations.
I sincereley hope to have the opportunity to personally welcome you back at The Rockwell in the soonest future.

Best Regards,
Alexandra Stefan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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616 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (120)
Date | Rating
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English first
Dublin, Ireland
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 29 July 2014

This is a smart, comfortable hotel, with very friendly and helpful staff (I forgot to give back the plug adapter you gave me - sorry). It's very close to Earl's Court Underground station which gives easy access to shopping and museums and there are also some excellent, good value restaurants in the area.

Room Tip: The hotel faces onto a busy road; I stayed in a room at the back, which was very quiet
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  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 291lisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra S, Guest Relations Manager at The Rockwell, responded to this review, 18 August 2014
Thank you for taking the time to review The Rockwell.

It is so nice to hear that you enjoyed yourself during your stay and that our team has helped you with everything you needed.
About the plug adaptor we do not worry, but are happy as this will give you one more reason to come back to us. :)

Looking forward to personally welcome you in the soonest future.

Best Regards,
Alexandra Stefan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
1 review
Reviewed 24 July 2014

The reception and Lobby area was nice. My room was too small. I asked for a single room. The breakfast was very good. Many choices and good quality. The hotel is far from the center but close to the metro station.

  • Stayed November 2013, travelled solo
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Sabbi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra S, Guest Relations Manager at The Rockwell, responded to this review, 11 August 2014
Thank you for posting your review about us.

It is so nice to hear that you found our lounge area to be well-designed. Just our way of trying to make you feel like in your own living room, at home.

I was disappointed to hear that you were not happy with the room you stayed in. Please do let us know the next time you will be travelling to London and we will do our best to offer you one of our larger rooms.

Looking forward to welcome you soon again.

Kind Regards,
Alexandra Stefan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bristol, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 July 2014

It's bizarre that London, one of the world's great cities, has so many awful, overpriced hotels. I visit London regularly, and have grown sick of staying in dingy, tiny rooms that cost more per night than two or three nights in a good hotel outside the capital.
Thankfully, the Rockwell bucks this trend of expensive mediocrity.
It ain't cheap, but by comparison with other London hotels, it's very good value. It's also clean, modern, decorated and furnished to a high standard, and has excellent, attentive staff.
Highly recommended.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Service
Helpful?
1 Thank Ben K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra S, Guest Relations Manager at The Rockwell, responded to this review, 11 August 2014
Thank you for this lovely review of The Rockwell.

I am so glad to read that we are becoming your London hotel choice. Whilst I can understand not being the cheapest hotel in town, providing an experience that our guests consider as good value for money is important to us, so thank you for recognising this.

It is wonderful to share with our staff all your kind words and we really appreciate them.

I sincerely hope to have the oportunity to personally welcome you next time you stay with us.

Warm Regards,
Alexandra Stefan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
76 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 14 July 2014

Arrived after tiring 30 hours travel from Australia, and was given a most welcome pot of camomile tea as I checked in. Great location as you cut through Kenway Lane to Earls Court Station, 5 mins walk away. Plenty of small restaurants, pubs and an internet cafe (50p for 1/2 hour) within the area. I had a room facing the street and despite being on busy Cromwell Rd, could not hear traffic noise. Room was spacious, and although the shower was small, bathroom provided a wide variety of toiletries and much-needed knick-knacks for guests. The Rockwell has a handy breakfast/dinner room, a small courtyard area at the back, and a relaxing lobby/sitting/reading room with a variety of books and games if you need a rest day. Try the Rockwell Salad...tasty and filling. Staff were friendly, professional and promptly attentive to guests needs. Was able to leave medication in fridge, and luggage there whilst on a tour during my stay....much appreciated. Thanks to staff Alexandra, Roxanne, Antonia, Andrash, Mark and Peter for a memorable stay. Highly recommend this boutique hotel.

Room Tip: Any of the rooms would be good for quiet, peaceful sleep.
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  • Stayed June 2014, travelled solo
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank sjd254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alexandra S, Guest Relations Manager at The Rockwell, responded to this review, 11 August 2014
Thank you for taking the time to write this beautiful review.

So good to hear that after such a long flight and stressful day, like the one you have told us about, finally The Rockwell hit the spot nad made you feel just like 'home'.
It is always great to hear that you found our rooms to be well proportioned and you enjoyed all the small details, like toiletries and snacks from the minibar.

A special and heartful 'Thank you' comes from myself, Roxanne and all our staff. It is wonderful to know that we managed to make your stay even more enjoyable.

Hope to have the pleasure to personally welcome you back at The Rockwell very soon.

Kind Regards,
Alexandra Stefan
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 July 2014

This is the second time I have stayed at the Rockwell on business and I will certainly visit again. The hotel has a very welcoming feel to it thanks to the cosy modern decor and the very friendly and approachable staff. I stayed in room 202 at the back of the hotel which was quiet, well appointed and spotlessly clean. The wifi worked well and is of course free of charge. The room service dinner menu is very good for a small hotel, just don't expect huge portions. Should you prefer to eat out however, Earls Court is a very short walk away with its wide choice of restaurants and cafes. For anyone visiting West London and looking for something a little more individual than the usual hotel chains, you can't go far wrong here.

Room Tip: Rooms at the back are quieter as they are away from the main road.
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  • Stayed July 2014, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Dyl811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
6 reviews
Reviewed 7 July 2014

I booked this hotel based largely on its proximity to Earl's Court tube station (less than five mins walk) and was not disappointed. We were in London to go to wimbledon and found it a very easy journey from this hotel. Earls Court is also on the Picadilly line so it is very convenient for the centre of the city. We were in room 405 which was a reasonable size with clean, modern furniture and fittings. No bath, only a shower, but that was no problem. White Company toiletries and a bottle of water in the room were nice touches. We had breakfast in the hotel on one morning and found it to be reasonable value at £12.50 for a large cooked breakfast, although like other reviewers, we found a number of cafes in the immediate vicinity which were cheaper and offered good alternatives. It is a five to ten minute walk to Kensington High Street which also offers a number of eating options. Hotel also had a small communal sitting area, well stocked with books and newspapers and terrace/garden area to the rear. We were able to leave our luggage safely when we checked out, and found staff to be friendly and helpful.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Minigirl2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Rockwell

Property: The Rockwell
Address: 181 Cromwell Road, London SW5 0SF, England
Region: United Kingdom > England > London > South Kensington , Earls Court
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#210 Luxury Hotel in London
#228 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Rockwell 4*
Number of rooms: 40
Official Description (provided by the hotel):
The Rockwell is an independent hotel with an emphasis on understated contemporary style, impeccable levels of personal service and attention to detail. Each of the forty rooms has been crafted to create a relaxed atmosphere, whilst retaining an individual character which combines English tradition with contemporary styling. In addition to our well appointed bedrooms, we offer guests the use of generous spaces for eating, drinking and relaxing, including a large south facing landscaped garden. Whether you are visiting Kensington for business or pleasure, many of London's best attractions are on our doorstep including Earls Court, Harrods, the Royal Albert Hall, the Natural History Museum, the Science Museum as well as the shopping areas of Knightsbridge and Chelsea. ... more   less 
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Also Known As:
The Rockwell Hotel London
Rockwell Hotel London
Rockwell London

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