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“Fabulous hotel and outstanding staff” 5 of 5 bubbles
Review of Hilton London Tower Bridge

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Hilton London Tower Bridge
Ranked #176 of 1,089 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Perth, Australia
Level Contributor
46 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“Fabulous hotel and outstanding staff”
5 of 5 bubbles Reviewed 19 June 2012

Stayed for 3 nights with my 2.5 year old daughter. Hotel was easy to get to by the tube at London bridge, also served by the rv1 bus which goes to covent garden, very handy when travelling with a stroller.

Every single member of staff was friendly and always asking if there is anything they could do. The room was a good size for London, even with a rollaway bed in there for my daughter. If you looked a certain angle out the window you could see the shard, which was a sight to behold. As it was my birthday a cake was delivered to our room, which was a lovely surprise.

We had a great rate including breakfast, which was amazing, full English and continental with loads of yummy pastries, one day I asked for a waffle which was heavenly! Definitely ask for one.

The bed was very comfortable and my daughter slept well in the rollaway.

  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Solomamatraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hilton London Tower Bridge, responded to this review, 24 June 2012
We value feedback from our guests and were so happy to read that you and your daughter had such an enjoyable stay. You are quite correct in that our hotel is centrally located with easy access to the tube at London bridge, also served by the overground, bus and taxi service.

I was extremely happy to read that you found every single member of staff to be friendly and accommodating.

We are happy that you enjoyed your surprise brthday cake and hope to be able to welcome you back in the near future.

Sven M. Goosen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,880 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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calgary
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 19 June 2012

We loved this hotel! We are both insomniacs and a quiet room is ultimately important. For the first time in years, we slept until 10:30 a.m.! The room was clean and spacious and the location was great. Highly recommend this place.

  • Stayed May 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank david w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hilton London Tower Bridge, responded to this review, 23 June 2012
Thank you for taking time to provide feedback. We appreciate commentary from valued guests and strive to make your stay a pleasant and enjoyable home away from home experience.

We look forward to welcoming you back in the near future.

Sven M. Goosen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cape Town Central, South Africa
Level Contributor
68 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 18 June 2012

The hotel is almost on the banks of the Thames across the road from the Tower Bridge tube station nestled amongst modern office buildings. I stayed here on a business trip for meetings nearby so it was very convenient. I used the tube from the airport - about an hour's ride.
The views at night over the Thames are brilliant. Check-in was smooth and I was offered help with bags etc. I thought the breakfast was reasonable - the staff seemed a bit rushed but were friendly and accommodating. I did not have an executive floor room, but the room was very comfortable - I had to work in the room in preparing for meetings and it felt spacious and airy. Very good size (large) for London. I'd recommend this property.

Room Tip: If you are on the 3rd floor try to get a room away from the fitness room
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  • Stayed June 2012, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank BeetleBumz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hilton London Tower Bridge, responded to this review, 23 June 2012
I was happy to read that you loved our location and found our rooms to be large and spacious. We thank you for your feedback and look forward to welcoming you back in the near future.

Sven M. Goosen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Suffolk
Level Contributor
32 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed 18 June 2012

Great room, good size (particularly for London), well located. What stood out was the friendly and attentive staff, I expect professional but it's lovely when it's backed by a genuine desire to help and without exception, from check in to waitress to breakfast staff everyone at the hotel fell into that category. Superb dinner and breakfast up to usual delicious standards. Really helped to make the weekend.

  • Stayed June 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank travellinjackSuffolk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Hilton London Tower Bridge, responded to this review, 23 June 2012
Thank you for your positive comments. We were happy to read that you found our room large, our hotel well located and the staff to be friendly and attentive.

We hope to welcome you back on your future weekend stays in London.

Sven M. Goosen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 17 June 2012

We stayed here June 2012 for the start of our honeymoon and found the check-in to be helpful and friendly. We received a bottle of wine for being on our honeymoon. Good sized room and bathroom for England as they are sometimes small. Good hotel facilities and easy walk to everywhere. Including St Pauls Cathedral. The fridge has sensors so if you take anything out to put your own stuff in it will appear on your bill but they will take it off if you tell them you put it back. Would come back again for sure. Car parking was a fair walk and not so convenient however you can at least park at the door to unload and load your bags. as far as the hotels in london go we rate this quite highly.

  • Stayed June 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Fiona B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, 18 June 2012
We appreciate the time taken to provide feedback and were encouraged to read about how much you enjoyed your stay with us. I was happy that you enjoyed the complimentary bottle of wine, found the room to be of a good size and that our team members impressed you.

We look forward to your future stays with us.

Sven M. Goosen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
65 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 16 June 2012

Great hotel - modern, almost like it's trying to be a "W Hotel", but a little warmer. Executive lounge is excellent, nice attendants, great snacks and drinks, AND excellent breakfast. Staff is all very nice. Some are more informed than others on things to do and where to eat, but all were very polite. One surprise for me was no parking (huh?!) No parking? Yes, that's correct. Their suggestion was a parking garage 4 city blocks away (at least an 8 minute walk - are you joking?) which by the way, costs 20pounds per 24 hrs.... My room was very nice - (12th floor) Very modern bathroom, grohe fixtures, plenty of hot water and very clean. I would definitely come back here!

  • Stayed June 2012, travelled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jennerm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, 17 June 2012
We appreciate your comments and were happy to read that you enjoyed your stay so much.

It was encouraging to hear that you loved your bedroom and our executive lounge as well as finding our team members to be so friendly and attentive.

Sven M. Goosen
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berlin, Deutschland
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 14 June 2012

The Hilton London Tower Bridge kept all its promises. I was upgraded to an Executive Room, even though I was only a Gold Member at the time. I also got the full breakfast (not the continental one in the lounge) for free. I was amazed at the lush selection of bread, which was quite unusual for a British hotel, and I even got my favorite Heinz Mayonnaise when I asked for it. The bar in the basement offers nice cocktails, reasonably priced, and the balcony on the ninth floor offers astonishing views of the new London skyline, including the Shard, which seems to be so close that you can almost touch it (see my photos).
Rooms are spacious, modern and extremely clean for a London property. If you can grab a good rate, go there, better today than tomorrow!

  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Daniel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sven G, General Manager at Hilton London Tower Bridge, responded to this review, 17 June 2012
We encourage guests to provide feedback and appreciate the time taken to do so.

I was happy to read that you enjoyed your free upgrade to an executive room and found the breakfast to be of such a large selection. We were also glad to hear that you found our rooms so be spacious, modern and extremely clean.

We look forward to your future stay.

Sven M. Goosen
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton London Tower Bridge

Property: Hilton London Tower Bridge
Address: 5 More London - Tooley Street, London SE1 2BY, England
Phone Number:
Region: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#40 Green Hotel in London
#88 Business Hotel in London
#93 Family Hotel in London
#130 Romantic Hotel in London
#136 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton London Tower Bridge 4*
Number of rooms: 245
Official Description (provided by the hotel):
Set against the backdrop of one of the capital's most renowned historical landmarks, Hilton London Tower Bridge is on the doorstep of the city's financial and shopping districts. We're located in a prime sightseeing location, near to many of London's top tourist attractions. This, combined with fantastic dining, stylish rooms and first-class business and leisure facilities, means we have everything you need for an unforgettable stay in London. A choice of elegant rooms and suites await your arrival at Hilton London Tower Bridge. Select a spacious Suite with a separate living room and upgraded amenities. Upgrade to an Executive room to benefit from free breakfast each morning, refreshments through the day, and spectacular London views from the terrace. We offer a fantastic sightseeing location, within walking distance of the Shard, Shakespeare's Globe, trendy Borough Market, Tate Modern, HMS Belfast and the Tower of London. London Bridge Station is a 3-minute walk away, giving easy access via the Northern and Jubilee Lines to London attractions including Buckingham Palace, Westminster, the West End, Canary Wharf and the O2. Sip cocktails with family and friends in the lively atmosphere of the stylish TwoRuba Bar. Book a table for afternoon tea or simply relax with a newspaper and a fresh coffee. Feeling peckish? Sample mouth-watering snacks from the lunch and dinner menus. Drawing inspiration from the Italian way of life, Jamie's Italian is all about relaxing, sharing great food and enjoying each other's company. With its laid-back atmosphere, Jamie's Italian is the perfect spot to unwind with family and friends, while tucking into fresh pasta, beautiful antipasti, and delicious desserts. ... more   less 
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Also Known As:
Hilton London Tower Bridge Hotel London
Hilton London Hotel Bridge
London Hilton
Hilton Tower Bridge

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