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Hilton London Tower Bridge
Ranked #160 of 1,081 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Reviewed 4 December 2013

Went for a weekend trip to london and stayed at the hilton tower bridge. Arrived after a 1 min walk from tower hill tube station (which has a brilliant connection to most of central london) and was early for checking in. Staff took bags no problem and gave us both a warn chocolate cookie each. Walked a couple of mins to tower bridge and shard gherkin etc. on returning we were given yet more delicious cookies and went to our room. The room is a good size with huge windows. It has free wifi and an Apple Mac computer/tv. The bathroom was immaculate and ok sized. Huge windows and brilliant views. Had a very comfy couple of nights. The rooftop terrace has to be seen as the views are stunning. Although I thought £22 for 2 drinks up there was expensive. Also a bath would be great to relax your legs after lots of walking, but this is a business hotel primarily. Staff were brilliant and so accommodating . I asked for a late checkout at short notice and was given 2 extra hours no problem and offered to look after our luggage all day. Fantastic location for business or pleasure. Weather spoons around the corner and an AMAZING bbq ribs restaurant. Must be tried. Top hotel

  • Stayed: December 2013
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1  Thank Madmiss90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sven G, General Manager at Hilton London Tower Bridge, responded to this reviewResponded 8 January 2014

Thank you for taking the time to post feedback. We value your commentary and take both positive and negative feedback into account when revising our service levels and team member training. As a hotel we pride ourselves in delivering superior service which is not only friendly and professional but also genuine and heartfelt.

We hope to be able to welcome you back in the near future to London as well as our hotel.

Sven M. Goosen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,970 - 1,976 of 4,286 reviews

Reviewed 4 December 2013

Hotel is about a 4 min walk from the London bridge station. Very easy walk and signage is good.
Transferring at Green Park station can be crowded and a long walk, so plan ahead. Rooms were ok and clean. However, our view was of a building and a pebbled roof top below us. Expected more as an elite member. Its an international city, however, rooms were not available when we arrived. Odd considering most international flights arrive in the morning at LHR. We havent had this issue before. Guest service could use a bit of work. We need a corkscrew and was told to go back up stair, get our wine, come back down to the restaurant and they would uncork it. We called room service and they did it right away. Concierge/front desk should have supplied that option. They also were going to charge for Wifi until reminded that is gratis for elite members. Staff was cordial but just seemed not at the top of their game as you would expect at Hilton. Wifi connection very slow. You must also sign each time you access. One entry /day not available.

Room Tip: ask for a high floor and away from the elevator. Bit noisy
See more room tips
  • Stayed: November 2013, travelled with friends
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Thank amyg123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2013

I stayed here on business in November 2013 and will definitely come back. The location is excellent with a number of good food choices nearby (I like going to Marks & Spencers Food or the Tesco nearby to get some really fresh prepared meals to eat in the room). You can walk from London Bridge Station to the hotel which cuts down on travel time as well.

The rooms were well appointed for business and leisure. The lobby is comfortable but always had some energy.

The only reason this hotel does not get a higher rating is that the wifi is really poor. Being here on business this is important to me. You get a weak signal, slow speed and you constantly have to log back in if you go out of range.

Short of that its a great place!

Stayed: November 2013, travelled on business
Thank max2lucy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sven G, General Manager at Hilton London Tower Bridge, responded to this reviewResponded 8 January 2014

Thank you for taking the time to post feedback. We value your commentary and take both positive and negative feedback into account when revising our service levels and team member training. As a hotel we pride ourselves in delivering superior service which is not only friendly and professional but also genuine and heartfelt.

We hope to be able to welcome you back in the near future to London as well as our hotel.

Sven M. Goosen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2013

We have stayed at the Hilton Tower Bridge several times and the quality of service has been wonderful every time. Never been disappointed. Check-in is quick and efficient, The executive lounge has been recently refurbished and is fresh and welcoming as a the other public areas of the hotel. The Executive Lounge terrace is a nice relaxation, with a good view of the London City skyline and the Shard London Bridge and the Shard is only a 10 minute walk away

  • Stayed: November 2013, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Alan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sven G, General Manager at Hilton London Tower Bridge, responded to this reviewResponded 8 January 2014

Thank you for taking the time to post feedback. We value your commentary and take both positive and negative feedback into account when revising our service levels and team member training. As a hotel we pride ourselves in delivering superior service which is not only friendly and professional but also genuine and heartfelt.

We hope to be able to welcome you back in the near future to London as well as our hotel.

Sven M. Goosen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2013

A weekend stay in the Hilton Tower Bridge hotel was offered to us for an interesting low price. That offer probably stems from the hotel being fully booked with business people during the week, but being empty in the weekends. No worries, we were happy to check it out.

The hotel has a business atmosphere. It is modern, the lobby is rather high and it is not really cosy. The staff however tries to make you feel at home and they succeed for the most part. At the first night of our stay the fire alarm went of and the next morning we found an apology note under the door. A nice gesture.
While the roomprice was tempered during the weekend, the breakfast price isn't. At 29 GBP pp this is ridicuously high and there are enough alternatives in the neighbourhood. The bar (coffee, tea, soda and cocktails) fortunatly does not follow that exorbitant price level: one can enjoy a drink at the end of the day without being anxious about the ability to pay the bill.
The rooms are large enough, the bathroom is neat but it is practically impossible to have a shower without wetting the complete bathroom. Small oversight in the design. Rooms where tidy and clean and the hotel is very quiet.
The hotel is nicely situated more or less next to the Tower Bridge and tube and rail are very close by (London Tower Bridge station). Borough Market, the Shard, Tate... it is all at walking distance.

  • Stayed: November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Thank Frank M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sven G, General Manager at Hilton London Tower Bridge, responded to this reviewResponded 8 January 2014

Thank you for taking the time to post feedback. We value your commentary and take both positive and negative feedback into account when revising our service levels and team member training. As a hotel we pride ourselves in delivering superior service which is not only friendly and professional but also genuine and heartfelt.

We hope to be able to welcome you back in the near future to London as well as our hotel.

Sven M. Goosen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2013

Booked 1 night here and following 2 nights hilton paddington station. Sorry did not do all here.
Arrived early in am so obviously room not ready. Very nice front desk lady checked me in, took my luggage and made sure my bag was delivered to my room. Stopped in executive lounge once again extremely nice personnel. Nice executive long. Very friendly and wide selection of offerings. Room was double on executive floor. Room was beautiful. Nice large bathroom, ample working space, very clean and modern. Very close to London bridge underground station. Nice vibrant area near Thames. Perfect stay and one of friendliest staff encountered at hilton. I highly recommend this hotel.

  • Stayed: November 2013, travelled solo
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1  Thank michael c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sven G, General Manager at Hilton London Tower Bridge, responded to this reviewResponded 8 January 2014

Thank you for taking the time to post feedback. We value your commentary and take both positive and negative feedback into account when revising our service levels and team member training. As a hotel we pride ourselves in delivering superior service which is not only friendly and professional but also genuine and heartfelt.

We hope to be able to welcome you back in the near future to London as well as our hotel.

Sven M. Goosen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 November 2013

The hotel is located very close to the famous London Bridge. The promenade is just a minute's walk. The staff (especially the concierge) was extremely helpful. The rooms were quite large, quiet and clean. Breakfast could be better, but I guess it's OK in UK standards... I would also expect an hotel of this status to have free WiFi inside the rooms (and not only in the lobby).

  • Stayed: November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank avipiti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sven G, General Manager at Hilton London Tower Bridge, responded to this reviewResponded 8 January 2014

Thank you for taking the time to post feedback. We value your commentary and take both positive and negative feedback into account when revising our service levels and team member training. As a hotel we pride ourselves in delivering superior service which is not only friendly and professional but also genuine and heartfelt.

We hope to be able to welcome you back in the near future to London as well as our hotel.

Sven M. Goosen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton London Tower Bridge

Address: 5 More London - Tooley Street, London SE1 2BY, England
Phone Number:
Region: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#41 Green Hotel in London
#67 Family Hotel in London
#88 Business Hotel in London
#128 Luxury Hotel in London
#130 Romantic Hotel in London
Price Range: £130 - £356 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Tower Bridge 4*
Number of rooms: 245
Official Description (provided by the hotel):
Set against the backdrop of one of the capital's most renowned historical landmarks, Hilton London Tower Bridge is on the doorstep of the city's financial and shopping districts. We're located in a prime sightseeing location, near to many of London's top tourist attractions. This, combined with fantastic dining, stylish rooms and first-class business and leisure facilities, means we have everything you need for an unforgettable stay in London. A choice of elegant rooms and suites await your arrival at Hilton London Tower Bridge. Select a spacious Suite with a separate living room and upgraded amenities. Upgrade to an Executive room to benefit from free breakfast each morning, refreshments through the day, and spectacular London views from the terrace. We offer a fantastic sightseeing location, within walking distance of the Shard, Shakespeare's Globe, trendy Borough Market, Tate Modern, HMS Belfast and the Tower of London. London Bridge Station is a 3-minute walk away, giving easy access via the Northern and Jubilee Lines to London attractions including Buckingham Palace, Westminster, the West End, Canary Wharf and the O2. Sip cocktails with family and friends in the lively atmosphere of the stylish TwoRuba Bar. Book a table for afternoon tea or simply relax with a newspaper and a fresh coffee. Feeling peckish? Sample mouth-watering snacks from the lunch and dinner menus. Drawing inspiration from the Italian way of life, Jamie's Italian is all about relaxing, sharing great food and enjoying each other's company. With its laid-back atmosphere, Jamie's Italian is the perfect spot to unwind with family and friends, while tucking into fresh pasta, beautiful antipasti, and delicious desserts. ... more   less 
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Also Known As:
Hilton London Tower Bridge Hotel London
Hilton London Hotel Bridge
London Hilton
Hilton Tower Bridge

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