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“Exactely how you want it!”

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Hilton London Tower Bridge
Ranked #166 of 1,078 Hotels in London
Certificate of Excellence
GreenLeadersBronze level
Reviewed 21 May 2014

We stayed there in May this year and it was just stunning. The view, the room, the servise. Exactely how you want it from Hilton hotels. The location is very good and we enjoyed few of near by restaurants.

Would come back soon!

Room Tip: The most expensive one :)
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  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Petr K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RasaKarlsone, PA to General Manager at Hilton London Tower Bridge, responded to this reviewResponded 22 May 2014

Dear Petr,

Thank you for taking the time to post your review! It is so great to know that you've had a wonderful time while staying with us, and that the service provided by the staff and the hotel's location was to your liking!

We are very happy to read that you would like to return to us, and are looking forward to your next visit!

Regards,

Rasa

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Reviewed 21 May 2014

A fantastic stay which was quiet, comfortable and pleasant. Situated in Southwark it was well situated for London Bridge Tube Station, South Bank, The Shard and HMS Belfast. Tower Bridge was a brisk 10 minute walk. We chose to stay in an Executive Room which was slightly more money, but worth it. Breakfast and Afternoon Tea were included in the cost along with private check-in. Our bags were taken to our rooms whilst we enjoyed tea on the ninth floor terrace with views of The Shard and HMS Belfast (albeit it only the funnel). We arrived on Friday and checked out on Sunday. We were able to leave our bags with the Concierge after check-out. Down side was the lighting more for ambience than 3 women trying to get ready for a Saturday night in the West-End. The air conditioning was slightly noisy but didn't stop us all from having two good nights sleeps. Be wary of the cost of drinks at the hotel bar. Vodka & Coke and Bacardi & Coke came to £20.00. Overall an excellent stay and I would recommend this hotel.

  • Stayed: May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank Chittled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RasaKarlsone, PA to General Manager at Hilton London Tower Bridge, responded to this reviewResponded 22 May 2014

Dear Guest,

It was a pleasure to read your review regarding our hotel. Thank you for posting it!
I was so happy to read that your experience at the hotel has been so positive throughout, starting from the very beginning until the very end.

We are thrilled that you would recommend us to others, and hope you will be staying with us in the near future again!

Kindest regards,

Rasa

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Reviewed 19 May 2014 via mobile

The Hilton in London was the first stop on our honeymoon. When we were checking in we got upgraded! The best part was that this included breakfast, afternoon tea and evening drinks and cocktails for free. The location is fantastic for everything you want to do. The rooms were nice and spacious and clean. Also the staff was very helpful and friendly. If I ever return to London, I will be staying here!

Stayed: April 2014, travelled as a couple
Thank Melissa M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rasa K, PA to General Manager at Hilton London Tower Bridge, responded to this reviewResponded 22 May 2014

Dear Melissa,

It is such a joy to read your comments! Thank you for taking the time and posting your feedback.

First of all, let me congratulate you on your special event! It is brilliant that we have been able to give you a wonderful start to your honeymoon with our Executive Lounge offerings and service. I can only hope that the rest of your honeymoon turned out to be just as great!

I truly hope we will have the chance to welcome you back at the Hilton London Tower Bridge in the near future.

Kindest regards,

Rasa

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Reviewed 18 May 2014

Lovely big room and bed, nice to be in a hotel room that doesn't have the heating full on, plus the windows could be opened for ventilation if needed. Reception staff very warm. Good location with a convenient M and S a few feet away

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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1  Thank Teresa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rasa K, PA to General Manager at Hilton London Tower Bridge, responded to this reviewResponded 22 May 2014

Dear Teresa,

A big thank you for your lovely comments! I am so glad that you appreciated our rooms, location and the warmth of our staff. Indeed, we try to maintain a generally medium temperature in the rooms, which can be adjustable 4 degrees both ways to suit our guests’ needs and wishes.
We would be more than happy to welcome you back with us in the near future.

Regards,

Rasa

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Reviewed 18 May 2014

I love this hotel and have stayed here many times without a problem. However, I had always assumed it was a Non Smoking Hotel. This time I was allocated Room 426 on the 4th Floor and as soon as we exited the lift, the odour of stale tobacco smoke hit us. As we walked down the corridor to our room, we could see that the rooms opposite were smoking rooms. Ours was clearly labelled non smoking and initially I thought it was the smell from the corridor invading our room. However, over night we decided that it was not and complained to the front desk. We were advised that the room would. E refreshed while we were out and it is clear that housekeeping and management had done their best. However, it was no better and we slept that night. With the windows open, despite the street noise. If booking this hotel which is otherwise very good, do not accept a room in the range 417 to 432 unless you are a smoker. If a room is being converted from a smoking room to a Non Smoking room, it needs a deep clean, not just a change of badge on the door! Great shame.

Room Tip: Not between 417 and 432 - and ask about their smoking policy in case other floors are likewise affec...
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  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Leigh P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rasa K, PA to General Manager at Hilton London Tower Bridge, responded to this reviewResponded 22 May 2014

Dear PerkinsL,

Thank you for sharing your comments regarding our hotel. We highly value your feedback, especially as you know us best, being one of our regular guests.

I was truly sorry to read that your room allocation on this occasion had made your stay with us less pleasant than usual. Indeed, to accommodate different wishes we do provide smoking rooms on the 4th floor, but have recently converted 5 smoking rooms into non-smoking ones. I can confirm that the deep clean has been done in all the converted rooms, and I am deeply sorry if the smell was still present. Rest assured that our housekeeping department is doing everything in their power to rectify the issue.

I hope that this particular experience has not damaged your trust in us and that we will have the pleasure of welcoming you back again.

Regards,

Rasa

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Reviewed 18 May 2014

Afternoon Tea was booked as a package with The Shard and was given to us as a gift..Service was good,however we were expecting a little more from The Hilton Group, position of the the hotel is great about 4 minutes walk from The Shard,however inside the restaurant felt very dated and felt a bit like a canteen.We were using our voucher but had met family there who paid £25 per head for the experience of afternoon tea,the sandwiches were not freshly made and were a little dry,with only 6 small triangles with 3 different fillings per couple,scones and cakes were OK but nothing impressive,and other than drinks no refills were offered. Have had afternoon teas for the same price in London at other Hotels and this fell short of our expectations,all in all very disappointing,

  • Stayed: May 2014, travelled with family
    • Value
    • Service
Thank Chalksj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RasaKarlsone, PA to General Manager at Hilton London Tower Bridge, responded to this reviewResponded 22 May 2014

Dear Chalksj,

Thanking you for taking the time to write your feedback, I apologise that we did not meet your expectations this time regarding our Afternoon Tea.

I have taken your comments to our restaurant and kitchen team that will review and investigate the menu and food issues you faced, in order to develop our offering going forward. We do pride ourselves on our exceptionally high standard of service and I do sincerely hope you will not judge us solely on the basis of this particular experience.

Kindest regards,

Rasa

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Reviewed 18 May 2014

We stayed two nights at the hotel for an extended weekend. The offering was great. Price combined with proximity to centre of London equals great offering.

Our friend at the check in was hesitating to hand out the keys to second room we had book. We were requested to call an show two types of id. Bad experience when the first receptionist told us just come back and pick up the key.

Everything else in the hotel works as expected. The treat with this hotel is the long walk along Thames which was much more pleasant than expected.

We wanted to get a drink at night at their city terrace but turned around a the waiter looked like she was asking us to turn around. There was not drink card on the table and the terrace was of course empty. What a shame as the view. Is spectacular.

When returning to London I will definitely see if a room I available at this hotel as is suits for every occasion.

Stayed: May 2014, travelled with family
1  Thank Karsten P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rasa K, PA to General Manager at Hilton London Tower Bridge, responded to this reviewResponded 21 May 2014

Dear Karsten,

Thank you for your detailed comments and for pointing out all aspects of your experience with us. We appreciate all feedback from our valued guests.

Firstly, I would like to apologise for the inconvenience you experienced upon check-in. Just to explain, if the check-in is done before 3pm, and the second room is not yet ready, one would be requested to provide identification upon handing out the key once the room is ready. This is a security measure in place for the guests' safety and security. I am truly sorry if the process was not smooth and clear.

I am very happy to read that you have appreciated the lovely walk opportunities along the Thames, as the hotel is indeed in a very good location for sightseeing.

With regards to the City Terrace, I truly regret that you felt you were being turned away, but I'm afraid it is not a separate bar outlet, but rather a part of the Executive Lounge offering with opening times from 7am to 11pm daily. If I could just advise for your next stay, if you would choose to visit us again, you are more than welcome to order a drink through Ruba Bar on the ground floor, and our bar team would be happy to deliver it to the City Terrace for you.

And finally, it is a joy to read that you find our hotel to be good for any occasion. We will be more than happy to welcome you again, and please do not hesitate to contact us directly if we can help you with anything for your future stays.

Regards,

Rasa

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton London Tower Bridge

Address: 5 More London - Tooley Street, London SE1 2BY, England
Phone Number:
Region: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#41 Green Hotel in London
#88 Business Hotel in London
#93 Family Hotel in London
#130 Romantic Hotel in London
#130 Luxury Hotel in London
Price Range: £120 - £382 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton London Tower Bridge 4*
Number of rooms: 245
Official Description (provided by the hotel):
Set against the backdrop of one of the capital's most renowned historical landmarks, Hilton London Tower Bridge is on the doorstep of the city's financial and shopping districts. We're located in a prime sightseeing location, near to many of London's top tourist attractions. This, combined with fantastic dining, stylish rooms and first-class business and leisure facilities, means we have everything you need for an unforgettable stay in London. A choice of elegant rooms and suites await your arrival at Hilton London Tower Bridge. Select a spacious Suite with a separate living room and upgraded amenities. Upgrade to an Executive room to benefit from free breakfast each morning, refreshments through the day, and spectacular London views from the terrace. We offer a fantastic sightseeing location, within walking distance of the Shard, Shakespeare's Globe, trendy Borough Market, Tate Modern, HMS Belfast and the Tower of London. London Bridge Station is a 3-minute walk away, giving easy access via the Northern and Jubilee Lines to London attractions including Buckingham Palace, Westminster, the West End, Canary Wharf and the O2. Sip cocktails with family and friends in the lively atmosphere of the stylish TwoRuba Bar. Book a table for afternoon tea or simply relax with a newspaper and a fresh coffee. Feeling peckish? Sample mouth-watering snacks from the lunch and dinner menus. Drawing inspiration from the Italian way of life, Jamie's Italian is all about relaxing, sharing great food and enjoying each other's company. With its laid-back atmosphere, Jamie's Italian is the perfect spot to unwind with family and friends, while tucking into fresh pasta, beautiful antipasti, and delicious desserts. ... more   less 
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Also Known As:
Hilton London Tower Bridge Hotel London
Hilton London Hotel Bridge
London Hilton
Hilton Tower Bridge

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