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“Repeat visit - still excellent!” 5 of 5 bubbles
Review of The Sumner Hotel

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The Sumner Hotel
Ranked #140 of 1,089 Hotels in London
Certificate of Excellence
Abu Dhabi
Level Contributor
103 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Repeat visit - still excellent!”
5 of 5 bubbles Reviewed 17 February 2012

Stayed at the Sumner after a year, during which time its changed owners. The new manager, Rohit, was super helpful, and the same can be said of the staff as well. The rooms, as before, are spacious, comfortable and nicely decorated. The location is unbeatable, very close to Marble Arch and Oxford Street. The warm breakfast offers a decent spread and helps to get the day off to a good start.

Overall, highly recommended.

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank SVSAbuDhabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (232)
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North Wales
Level Contributor
125 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
4 of 5 bubbles Reviewed 14 February 2012

Stayed here for a few days in May (2011) for a 'special' birthday. Classy place with understated but excellent service. The rooms are large, comfortable and clean. The bathrooms could be larger and one would expect a wider range of bathroom potions for the price. The breakfasts were also not brilliant - OK but slightly disappointing for an establishment of this quality.
Location is excellent - very posh, just the place to play spot the supercar - and close to the better end of Oxford Street and Marble Arch (a good transport hub).
A good place for a special treat but I've had better value for money elsewhere.

  • Stayed May 2011, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gingerpumpkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lincoln, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 13 February 2012

We stayed at the Sumner for one night last weekend. It is without doubt a spotless hotel with quality fixtures and fittings. Although other reviewers have mentioned the helpful staff at check-in, the young lady who checked us in was pleasant but offered no extra information other than providing breakfast times and a wi-fi password. There was no mention of complimentary tea and coffee for residents - the price list in our room indicated that it was just under £4 per person, so we limited ourselves to just one cup each. It was only on check-out, when I offered to pay for the coffee, that I was told that there was no charge. Another small gripe is that the plates at breakfast are cold, which is fine for a continental, but warm plates for a cooked breakfast are essential. Also ... NO TOAST!!
As I stated, these are small gripes, but if addressed would have transformed our 'very good' experience in to an 'excellent' one.

  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank anunpete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
43 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 12 February 2012

We stayed three wonderful nights at The Sumner. Our very clean and quiet third floor room was large and very comfortable (see photos). Bathroom was bright and very clean. The downstairs sitting room with fireplace was much nicer than their photos, and a great place for us to enjoy a bottle of wine one evening. Their hot, fresh breakfast was exceptional.

The hotel is located a 5 to 10 minute walk to Marble Arch, the Underground, and buses. We were very happy with the location. The limited eating choices in the immediate area around the hotel was not a problem for us, as we were always on the run at meal time anyway. In our opinion The Swan is the best pub in London, and is located only one Underground stop down Bayswater near Lancaster Gate.

While the facility was one of the nicest small hotels that we have ever experienced, their strength is their staff! They were were exceptionally friendly and helpful. To the staff - thank you for a memorable stay! When returning to London, we will return to The Sumner.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Tx_Traveling_Lite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Egremont, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 February 2012

Excellent hotel. Very clean. Friendly and helpful staff. I will definitely go back again. Ideally located 5 minutes walk from Marble Arch tube station. Free Internet. No hospitality tray in the bedroom but tea/coffee available on request any time.

Room Tip: The hotel has lifts but some rooms are 'between floors'. Request a room on a lift floor leve...
See more room tips
  • Stayed February 2012, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 12 February 2012

Raucous neighbours ruined our first night at the Sumner; however, the staff handled the situation very professionally and we were upgraded to a deluxe room for our second night. The staff were very friendly and helpful and the hotel is in an excellent location.

Room Tip: Rooms facing the street can be a little noisy, but this is central London!
See more room tips
  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Cunamara68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 11 February 2012

So good to be greeted by friendly and helpful staff. The location is excellent with Marble Arch only 5 minutes walk. The rooms are well furnished (great bed - best sleep since leaving home) and comfortable.
Definitely worth repeat visits. Thank you

  • Stayed February 2012, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank GWalkerWGAF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Sumner Hotel

Property: The Sumner Hotel
Address: 54 Upper Berkeley Street | Marble Arch, London W1H 7QR, England
Phone Number:
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Airport Transportation
Hotel Style:
#71 Family Hotel in London
#94 Romantic Hotel in London
#117 Business Hotel in London
#118 Luxury Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Sumner Hotel 4*
Number of rooms: 20
Official Description (provided by the hotel):
Welcome to The Sumner Hotel. The Sumner has the intimate charm of an elegant hotel. Located in the heart of London within strolling distance of Oxford Street shopping, the bright lights of West End, and the tranquility of Hyde Park. The Sumner is a brand new townhouse hotel located in the heart of London and features award winning management. Part of an 1820s Georgian Terrace the hotel has been fitted to the highest standards whilst also preserving many of the buildings historical characteristics. About The Sumner: The Sumner is a townhouse hotel located in the heart of London, and features the same award winning management as its sister hotel, Five Sumner Place. Part of an 1820s Georgian Terrace the hotel has been fitted to the highest standards whilst also preserving many of the buildings historical characteristics. Tradition is combined with modern comfort, and all rooms are designer decorated and luxuriously appointed. They all feature air conditioning, widescreen LCD, LED/3D TVs, free Broadband, as well as all traditional amenities. For those guests wishing to indulge in something extra special, we provide in addition to our standard rooms a number of larger Deluxe rooms that have been custom designed with Italian Ligne Rosset furniture. The hotels centrepiece is an intimate and elegant sitting room with an original fireplace and timber flooring, the perfect place to enjoy a drink before or after any excursion into the centre London, which literally lies on the hotels doorstep. Located less than five minutes walk from Marble Arch Tube station and Oxford Street, a five minute taxi ride from Paddington station from which the Heathrow Express service runs, and five minutes walk from the tranquility of Hyde Park the hotel is positioned so as to provide you with the choicest mix of excitement, convenience and comfort. The Sumner is at the centre of all that is great about London, and our knowledgeable staff will be able to advise you on all the best places to go and the best things to see. The Sumner is a brand new townhouse hotel located in the heart of London. Part of an 1830s Georgian Terrace the hotel has been fitted to the highest standards, preserving many of the buildings historical characteristics and combining contemporary luxurious design with warm friendly and attentive service. Sumner Hotel Location: How to find us: By tube: The nearest London Underground station is Marble Arch. From the station turn right on Oxford Street and go first right into Great Cumberland Place. Then turn third left into Upper Berkeley Street and continue for approx 100 m - we are at number 54 on the left. By car: Marble Arch is conveniently situated close to the A5, A40(M), A41 and A4(M) and can easily be reached from the Heathrow, Stansted and Luton airports. The Sumner Hotel is 9.0 Miles away from the London City Airport. ... more   less 
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Also Known As:
Sumner Hotel London

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