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“Great Location, helpful and friendly staff”
Review of The Sumner Hotel

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The Sumner Hotel
Ranked #229 of 1,077 Hotels in London
Certificate of Excellence
Reviewed 1 May 2014

Efficiently run small hotel with a determined attitude to please the guests and to attend to their needs. Breakfast generous, very clean, great value for money. Well located near Oxford Streat, Hyde Park and public transport facilities all within short walking distance.. Would not recommend for small children as the space downstairs is limited. Rooms are of regular size. Will return.

Room Tip: Ask for a larger room
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  • Stayed: July 2013, travelled with friends
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1  Thank carlota07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thesumnerhotel, Manager at The Sumner Hotel, responded to this reviewResponded 6 May 2014

Dear Guest,
Thank you for your kind review as “Great Location, helpful and friendly staff” on tripadvisor.
We are so pleased to know that you enjoyed your stay here with us. We always strive to make our guests to feel at home.
It was a great pleasure to have you here at The Sumner. We'll look forward to welcome you again...
Many Thanks,

Regards,

ROHIT GOGIA
Manager
The Sumner Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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295 - 301 of 1,422 reviews

Reviewed 27 April 2014

We just got back from a trip where we spent a total of 7 nights at the Sumner, and I would gladly return to the hotel on any future visit to London. I'd also recommend a king room as being the most comfortable and spacious option if you can afford it. We were very pleased with the hotel's location, a short walk to the Marble Arch (Central Line) Underground station, and the immediate neighborhood, which was near Oxford Street and Hyde Park. We ate excellent meals at three local restaurants within a two- or three-block radius of the hotel. We also had breakfast each morning at the Sumner and were quite satisfied with it. I was impressed with the helpfulness of the front-desk staff and was very relieved that the elevator worked efficiently. The free wireless and the availability of an Apple computer in the guest lounge also were big pluses. Overall, we were very happy with the Sumner and will recommend it to our friends visiting London.

Room Tip: We liked Room 107, a spacious king room with two large windows fronting on Upper Berkeley Street.
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  • Stayed: April 2014, travelled as a couple
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1  Thank GTRGRL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thesumnerhotel, Manager at The Sumner Hotel, responded to this reviewResponded 29 April 2014

Dear Guest,
We would like to thank you for posting your review -
We are delighted to know that we were able to provide you with our excellent service throughout your stay. We always make sure that we do our best to improve the quality of services & maintain the high standards at The Sumner.
Because of our location, everything's so close & walkable around here which is convenient for everyone.
Thank you for taking the time to review our hotel and we hope to see you soon.

Kind Regards

ROHIT GOGIA
Manager
The Sumner Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2014

Very good location close to Oxford Street. Our room was clean with homely feeling. The staff was very friendly and helpfull in all topics and requests which came up during our stay. Complimentary coffee was a nice detail. Nice buffet breakfast gave a good start for each day. We can higly recommend this hotel and it is also our choice when ever visit London again.

  • Stayed: April 2014, travelled as a couple
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Thank Ari N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thesumnerhotel, Manager at The Sumner Hotel, responded to this reviewResponded 29 April 2014

Dear Guest,
Thank you for your kind review on the trip advisor as "Really nice hotel with great service”.
It's our everyday duties to provide the best service to all our customers.
Also really glad to know that you liked our breakfast & coffee. We generally use the best coffee supplier in London...
Thanks for your feedback and for recomening us. We hope to welcome you again in future.

Thank you.

Regards,

ROHIT GOGIA
Manager
The Sumner Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 April 2014

Nicely decorated reception and lounge, homely feel to it. The executive rooms are nicely decorated, the other rooms are ok as well. I loved the comfortable chairs in the room.

If you are more sensitive to noise, rooms on floor -1 have more noise, not only from the street but also from the ground floor: you hear the front door open and close when people come in/out and there floor are wooden, so you hear some of the people walking.

Having said that, staff were very helpful to give me another room for the 2nd night which was much better in terms of noise.

Room Tip: Rooms on floor -1 have more noise, not only from the street but also from the ground floor: you hear...
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  • Stayed: April 2014, travelled on business
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Thank Art5733
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thesumnerhotel, Manager at The Sumner Hotel, responded to this reviewResponded 29 April 2014

Dear Guest,
Thank you very much for your review - “Homely feel. Helpful staff.”
We are so pleased to know that you had a great time with us.
We have a reputation established over many years for "first class service in first class way" and for going the extra mile, offering a little extra to our most welcome guests.
Hope to see you soon in future.
Many Thanks,
Kind Regards

ROHIT GOGIA
Manager
The Sumner Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 April 2014

Perfect location at the upper corner of Hyde Park, very Close to Oxford Street.
Nice and comfortable room, with complimentary mineral water and coffee.
Everything was clean from the room to the lobby.
Highly recommended hotel in the center of London.

  • Stayed: April 2014, travelled as a couple
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Thank HenrikDahlJahnsen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thesumnerhotel, Manager at The Sumner Hotel, responded to this reviewResponded 25 April 2014

Dear Henrik,

Thank you for choosing The Sumner & for your kind review as “Perfect location, good standard”
on tripadvisor.

We are so pleased to hear you enjoyed your stay with us. The hotel is indeed very well located near Hyde Park and Oxford Street.
It was a great pleasure to have you here at The Sumner. We'll look forward to welcome you again sometime soon...
Many Thanks,

Regards,

ROHIT GOGIA
Manager
The Sumner Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2014

I have stayed at this hotel in the past and can not express how wonderful an experience it is from the time you book your reservation until the time you leave. No matter when I send an email I get a quick polite response. I would highly recommend this hotel to any traveler. I am looking forward to my next stay in May 2014.

To the Sumner staff, I can not thank you enough for the service you provide even prior to my stay!

Look forward to seeing you in May.

  • Stayed: April 2014, travelled with family
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Thank firsttimertolondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thesumnerhotel, Manager at The Sumner Hotel, responded to this reviewResponded 17 April 2014

Dear Guest,

Many Thanks for leaving us your Wonderful feedback. Your kind words does mean a lot to us.
We are so glad to know that you enjoyed your stay here with us again at The Sumner. We always make sure that we do our best to improve the quality of services & maintain the high standards at The Sumner.
It was a great pleasure to have you here at The Sumner. We'll look forward to welcome you again, next month in May ...
Thanks you once again for such a lovely feedback.
Many Thanks,

Regards,

ROHIT GOGIA
Manager
The Sumner Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2014

This was our first visit to the Sumner hotel.
The visit was excellent due to
- Small hotel with very good service
- Nice and clean rooms
- Good breakfast
- Close to Oxford Street (Marble Arch)

We will definitely return to the Sumner hotel

  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Ulf H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thesumnerhotel, Manager at The Sumner Hotel, responded to this reviewResponded 17 April 2014

Dear Guest,

We would like to thank you for posting your review - “Excellent Hotel”. We are delighted to know that we were able to provide you with our excellent service throughout your stay. It was our pleasure to have you here. We'll look forward to welcome you again sometime soon.

Many Thanks
Kind Regards,

Rohit Gogia
The Sumner Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Sumner Hotel

Address: 54 Upper Berkeley Street | Marble Arch, London W1H 7QR, England
Phone Number:
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Airport Transportation
Hotel Style:
#71 Family Hotel in London
#94 Romantic Hotel in London
#117 Business Hotel in London
#169 Luxury Hotel in London
Price Range: £137 - £227 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Sumner Hotel 4*
Number of rooms: 20
Official Description (provided by the hotel):
Welcome to The Sumner Hotel. The Sumner has the intimate charm of an elegant hotel. Located in the heart of London within strolling distance of Oxford Street shopping, the bright lights of West End, and the tranquility of Hyde Park. The Sumner is a brand new townhouse hotel located in the heart of London and features award winning management. Part of an 1820s Georgian Terrace the hotel has been fitted to the highest standards whilst also preserving many of the buildings historical characteristics. About The Sumner: The Sumner is a townhouse hotel located in the heart of London, and features the same award winning management as its sister hotel, Five Sumner Place. Part of an 1820s Georgian Terrace the hotel has been fitted to the highest standards whilst also preserving many of the buildings historical characteristics. Tradition is combined with modern comfort, and all rooms are designer decorated and luxuriously appointed. They all feature air conditioning, widescreen LCD, LED/3D TVs, free Broadband, as well as all traditional amenities. For those guests wishing to indulge in something extra special, we provide in addition to our standard rooms a number of larger Deluxe rooms that have been custom designed with Italian Ligne Rosset furniture. The hotels centrepiece is an intimate and elegant sitting room with an original fireplace and timber flooring, the perfect place to enjoy a drink before or after any excursion into the centre London, which literally lies on the hotels doorstep. Located less than five minutes walk from Marble Arch Tube station and Oxford Street, a five minute taxi ride from Paddington station from which the Heathrow Express service runs, and five minutes walk from the tranquility of Hyde Park the hotel is positioned so as to provide you with the choicest mix of excitement, convenience and comfort. The Sumner is at the centre of all that is great about London, and our knowledgeable staff will be able to advise you on all the best places to go and the best things to see. The Sumner is a brand new townhouse hotel located in the heart of London. Part of an 1830s Georgian Terrace the hotel has been fitted to the highest standards, preserving many of the buildings historical characteristics and combining contemporary luxurious design with warm friendly and attentive service. Sumner Hotel Location: How to find us: By tube: The nearest London Underground station is Marble Arch. From the station turn right on Oxford Street and go first right into Great Cumberland Place. Then turn third left into Upper Berkeley Street and continue for approx 100 m - we are at number 54 on the left. By car: Marble Arch is conveniently situated close to the A5, A40(M), A41 and A4(M) and can easily be reached from the Heathrow, Stansted and Luton airports. The Sumner Hotel is 9.0 Miles away from the London City Airport. ... more   less 
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Also Known As:
Sumner Hotel London

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