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“Excellent Hotel and Great Value in London” 4 of 5 bubbles
Review of The Sumner Hotel

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The Sumner Hotel
Ranked #138 of 1,086 Hotels in London
Certificate of Excellence
Seattle, Washington
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent Hotel and Great Value in London”
4 of 5 bubbles Reviewed 1 July 2014

Stayed here in January with a friend for 5 nights. Did a lot of research and chose this hotel because of the reviews about the property, location and value. Really pleased to find that it was all true!

The staff was so welcoming, friendly and always ready to assist in any way they could. They helped make this a wonderful stay. Definitely take advantage of their complimentary breakfast and afternoon tea - such a value with the price of the room.

The property is well-appointed and well-located. The room was very clean and a comfortable size especially by Euro standards; the high ceilings really make a difference - it felt roomy and spacious. We didn't experience any problems with noise as some others had indicated. The bathroom was spotless and modern. The showers are on the small side but appropriate for the property. Our bathroom fan died the second day we were there and while the staff was apologetic, it did take two reminders to get it fixed (or this would have been a 5-star review).

The location is perfect! Everything we wanted to see was either a short walk away or reachable by bus/cab two blocks away.

This will be my "go to" place in London moving forward. The value of the location and hotel property would be enough to make this worth a return trip, but the staff definitely solidify it for me. Kudos and thank you for taking customer experience seriously!

  • Stayed January 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank 1SnarkyCat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thesumnerhotel, Manager at The Sumner Hotel, responded to this review, 10 July 2014
Dear Guest,
Thank you very much for rewarded our hotel as “Excellent Hotel and Great Value in London” on Tripadvisor.
London is such a remarkable city, and I totally agree with you that the location of our hotel is in a perfect area, closer to all the tourist destination.
Your feedback demonstrates that our team is a great assets & of all the positive points you mentioned, the most important one is the appraisal of all the staff which have you pointed out here..
I'll make sure to share your reviews with all my staff, they will be pleased to read thru your feedback.
Thank you for staying at The Sumner again & I hope to see you & welcome you sometime soon in future.

Many Thanks,
Kind Regards

ROHIT GOGIA
Manager
The Sumner Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,389 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Miami, Florida
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 30 June 2014

My husband and I spent Eastern at The Sumner Hotel and we were so happy to have chocen it. Management and staff in general did everything they could to assure we were confortable and even were very good at giving us tips to help us with our excursions arround the city. They were really kind to reccomend local restaurants and all of their reccomendations were great. Breakfast was so nice and staff at the kitchen really kind to provide extra care. Our room had a nice size, quiet and had a modern shower.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Abinin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thesumnerhotel, Manager at The Sumner Hotel, responded to this review, 10 July 2014
Dear Guest,
Thank you for your kind words as “Excellent Service and location”. Glad to hear that you were really satisfied during your stay with us.
We do believe that only Exceptional service can make a big difference to maintain a good relationship with all the guest.
Our hotel facilities, comfortable rooms and services are indeed some of the many advantages of staying at our hotel. We truly appreciate your positive feedback and we are grateful for your recommendations.

We are looking forward to having an opportunity to welcome you on your next stay in London.
Many Thanks,

Rohit Gogia,
The Sumner Hotel
London.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
60 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 29 June 2014

My friend and I stayed here for the night whilst we attended the Wimbledon championships. The staff were very welcoming on our arrival and we were able to store our luggage as we were very early and obviously not able to check in. We did not check In until later that evening and this was easy and again the evening staff were very friendly. The room was very comfortable and had everything we needed. Loved the mini bar and although we only had a coke we thought the prices were reasonable. The location was excellent and close to some nice bars where we were able to have an evening out. Breakfast was very good, no bacon, although everything else you could have wanted and all tasted lovely. Again very friendly service in the morning.
I would definately recommend this hotel. Often I go to hotels and find them pretentious with unhappy staff, but everyone was so lovely at this hotel and it really felt like a home from home thanks for a great stay.

  • Stayed June 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robakkie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thesumnerhotel, Manager at The Sumner Hotel, responded to this review, 10 July 2014
Dear Guest,
Thank you for your kind words as “Excellent hotel and great service”. Hope you had a good time at the Wimbledon.
We truly appreciate your positive feedback and we are grateful for your lovely thoughts about our team work & services.
We hope to welcome you at The Sumner on your next trip to London.


Many Thanks,

Rohit Gogia,
Manager
The Sumner Hotel
London.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 29 June 2014

Very convenient and lovely location, friendly and helpful staff, small but adequate room with modern shower and AC! Delicious breakfasts with plenty of choices. We very much enjoyed our stay in June and would stay there again!

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank F S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thesumnerhotel, Manager at The Sumner Hotel, responded to this review, 10 July 2014
Dear Guest,

Thank you very much for your review - “A pleasant London experience”.
We are so pleased to know that you had a great time with us.
Hope to see you again in future.

Many Thanks,
Kind Regards

ROHIT GOGIA
Manager
The Sumner Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 27 June 2014

The Hotel is situated in the Upper Berkeley St. of London. The infrastructure and ambience of the hotel was worth its cost.
We requested for an early check-in, it was approved, we request for a late check-out, it was approved also, even on a off season time, some hotel would not have approved it.
The reception personnel were very helpful in advise on what to do in the city.
Breakfast was good, with fresh fruits and juices, fried eggs, sliced salmons and everything you would want for breakfast.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank DhruvBablani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thesumnerhotel, Manager at The Sumner Hotel, responded to this review, 10 July 2014
Dear Guest,
Thank you very much for your feedback on your recent stay at The Sumner Hotel.
I am pleased that you enjoyed your stay with us and that you were able to take an advantage of our breakfast which offers a wide & fresh selection of everything.
I do hope that we shall have the pleasure to welcome you back to The Sumner Hotel on your next visit.
Thank you once again,

Regards,

Rohit Gogia
Mangager
The Sumner Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Delhi
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 24 June 2014

I had a wonderful experience staying in the hotel. The room, the restaurant - all being awesome. The food provided in the hotel was too good. Also, the services rendered by the hotel staff was excellent. I enjoyed my stay there..!

  • Stayed April 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Anjalipanjabi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thesumnerhotel, Manager at The Sumner Hotel, responded to this review, 27 June 2014
Dear Guest,

Thank you for your choosing The Sumner & with your recent stay & feedback on Trip advisor.
I am extremely pleased to read that your stay with us was an enjoyable one.

I am happy to read that you enjoyed your stay with us , and that you were able to take advantage of our great breakfast options, It is important to have a good start for the day.
I do hope we have the pleasure of welcoming you back again in the future.

Regards,

Rohit Gogia
Manager
The Sumner Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 24 June 2014 via mobile

I had been recommended the sumner hotel by one of my friends. The hotel is in a wonderful location close to oxford street and also the train station. The breakfast they serve was lovely and the staff was also very helpful. The best part is that they serve coffee all day long which i enjoyed alot while reading. I would recommend this hotel to all and would myself love to return.

Stayed May 2014, travelled solo
Helpful?
3 Thank Rachitmehta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
thesumnerhotel, Manager at The Sumner Hotel, responded to this review, 27 June 2014
Dear Guest,
Thank you very much for your feedback on your recent stay at The Sumner Hotel. Our breakfast offers a wide choice of everything and does suit all requirements.
I am pleased that you enjoyed your stay with us and that you were able to take an advantage of our most convenient of locations minutes from the tube station and Oxford Street with all of its shops and restaurants.

I do hope that we shall have the pleasure to welcome you back to The Sumner Hotel on your next visit.
Thank you once again,

Regards,

Rohit Gogia
Mangager
The Sumner Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Sumner Hotel

Property: The Sumner Hotel
Address: 54 Upper Berkeley Street | Marble Arch, London W1H 7QR, England
Phone Number:
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Airport Transportation
Hotel Style:
#71 Family Hotel in London
#94 Romantic Hotel in London
#116 Luxury Hotel in London
#117 Business Hotel in London
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Sumner Hotel 4*
Number of rooms: 20
Official Description (provided by the hotel):
Welcome to The Sumner Hotel. The Sumner has the intimate charm of an elegant hotel. Located in the heart of London within strolling distance of Oxford Street shopping, the bright lights of West End, and the tranquility of Hyde Park. The Sumner is a brand new townhouse hotel located in the heart of London and features award winning management. Part of an 1820s Georgian Terrace the hotel has been fitted to the highest standards whilst also preserving many of the buildings historical characteristics. About The Sumner: The Sumner is a townhouse hotel located in the heart of London, and features the same award winning management as its sister hotel, Five Sumner Place. Part of an 1820s Georgian Terrace the hotel has been fitted to the highest standards whilst also preserving many of the buildings historical characteristics. Tradition is combined with modern comfort, and all rooms are designer decorated and luxuriously appointed. They all feature air conditioning, widescreen LCD, LED/3D TVs, free Broadband, as well as all traditional amenities. For those guests wishing to indulge in something extra special, we provide in addition to our standard rooms a number of larger Deluxe rooms that have been custom designed with Italian Ligne Rosset furniture. The hotels centrepiece is an intimate and elegant sitting room with an original fireplace and timber flooring, the perfect place to enjoy a drink before or after any excursion into the centre London, which literally lies on the hotels doorstep. Located less than five minutes walk from Marble Arch Tube station and Oxford Street, a five minute taxi ride from Paddington station from which the Heathrow Express service runs, and five minutes walk from the tranquility of Hyde Park the hotel is positioned so as to provide you with the choicest mix of excitement, convenience and comfort. The Sumner is at the centre of all that is great about London, and our knowledgeable staff will be able to advise you on all the best places to go and the best things to see. The Sumner is a brand new townhouse hotel located in the heart of London. Part of an 1830s Georgian Terrace the hotel has been fitted to the highest standards, preserving many of the buildings historical characteristics and combining contemporary luxurious design with warm friendly and attentive service. Sumner Hotel Location: How to find us: By tube: The nearest London Underground station is Marble Arch. From the station turn right on Oxford Street and go first right into Great Cumberland Place. Then turn third left into Upper Berkeley Street and continue for approx 100 m - we are at number 54 on the left. By car: Marble Arch is conveniently situated close to the A5, A40(M), A41 and A4(M) and can easily be reached from the Heathrow, Stansted and Luton airports. The Sumner Hotel is 9.0 Miles away from the London City Airport. ... more   less 
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Also Known As:
Sumner Hotel London

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