I read the glowing reviews of the Sumner Hotel on Tripadvisor and booked as a result, despite the fact that the room was going to cost me far more than I've ever paid for a hotel before, at £255 per night. After all, this was a treat for my partner and I. When I booked the staff were exceedingly helpful allowing us to drop our bags off early in the morning at 08:00ish and not checking in until around 16:45 and also leaving our bags until 21:00 on the day we left. The lady on the desk when we arrived was charming at all times during our stay and the public areas of the hotel were smart and very nice. Our room, whilst large, offered little more than hotels we've stayed in at half the price and was a rather disappointing, the decor in both the bedroom and bathroom being a bit tired. I'd expected something much more plush. The weather was warm do we tried to get some fresh air in the bedroom, however windows were hard to open, in fact I could open one. The absence of tea making facilities in the room, was not made up for by being able to ring for tea and then having to wait for it to be brought to the room in our opinion. All of these comments are minor and I would have given a four star review if our breakfast experience had been better........ I arrived in the breakfast room before my partner and received only a cursory greeting from the person on duty there. No explanation of what was available etc. I say down at a table only to find it hadn't been properly laid. No matter...I found the coffee for myself and located the cooked breakfast warmer. The warmer was half empty, containing some rather overcooked poached eggs and very little bacon, neither of which were very warm. It wasn't a very inspiring buffet, but I made the best of what was there, however when my partner arrived some 5 minutes later, the bacon had all gone and what "hot" food was left was hardly even warm. My partner wanted tea, but there was no obvious way to get any and the waitress didn't offer it, so I had to wait for the waitress to appear and ask her for it. Despite my partner pointing out to the waitress several times that the food warmer was nearly empty and that there were no beans, no bacon and only a couple of overcooked eggs nothing was done. After 15 minutes waiting and with only some sausages appearing in the warmer my partner gave up her wait for a cooked breakfast in disgust. I don't think she was the only guest who did so! Eventually, after some twenty minutes the waitress, who'd been in and out several times without saying anything, said the bacon would be another 5 minutes, but my partner who had by then waited 20 minutes told her not to bother. In addition, during the period we were in the breakfast room tables were left uncleared and the coffee ran out, again because nobody was paying attention. One of the coffee jugs was empty for virtually the whole time we were in the room. It's all very well having a buffet breakfast arrangement, but if guests have to ask for items because staff aren't monitoring the situation and then guests don't get the items they ask for the buffet is pointless and it would be far more satisfactory if the breakfasts were cooked to order. As long as they arrive. We politely fed our feelings back to the lady on the front desk and she was very apologetic, telling us that a member of staff had reported in sick and they'd had to draft in a replacement at short notice. That is all well and good, but the replacement staff didn't engage with the guests and provide what was asked for leaving us feeling that the Sumner Hotel breakfast experience was probably the poorest we'd ever experienced in any hotel and I'm afraid turned a four star rating into a two star rating. With all the competition in London for our custom we would not risk a return to the Sumner Hotel.
- Official Description (provided by the hotel):
- Welcome to The Sumner Hotel. The Sumner has the intimate charm of an elegant hotel. Located in the heart of London within strolling distance of Oxford Street shopping, the bright lights of West End, and the tranquility of Hyde Park. The Sumner is a brand new townhouse hotel located in the heart of London and features award winning management. Part of an 1820s Georgian Terrace the hotel has been fitted to the highest standards whilst also preserving many of the buildings historical characteristics. About The Sumner: The Sumner is a townhouse hotel located in the heart of London, and features the same award winning management as its sister hotel, Five Sumner Place. Part of an 1820s Georgian Terrace the hotel has been fitted to the highest standards whilst also preserving many of the buildings historical characteristics. Tradition is combined with modern comfort, and all rooms are designer decorated and luxuriously appointed. They all feature air conditioning, widescreen LCD, LED/3D TVs, free Broadband, as well as all traditional amenities. For those guests wishing to indulge in something extra special, we provide in addition to our standard rooms a number of larger Deluxe rooms that have been custom designed with Italian Ligne Rosset furniture. The hotels centrepiece is an intimate and elegant sitting room with an original fireplace and timber flooring, the perfect place to enjoy a drink before or after any excursion into the centre London, which literally lies on the hotels doorstep. Located less than five minutes walk from Marble Arch Tube station and Oxford Street, a five minute taxi ride from Paddington station from which the Heathrow Express service runs, and five minutes walk from the tranquility of Hyde Park the hotel is positioned so as to provide you with the choicest mix of excitement, convenience and comfort. The Sumner is at the centre of all that is great about London, and our knowledgeable staff will be able to advise you on all the best places to go and the best things to see. The Sumner is a brand new townhouse hotel located in the heart of London. Part of an 1830s Georgian Terrace the hotel has been fitted to the highest standards, preserving many of the buildings historical characteristics and combining contemporary luxurious design with warm friendly and attentive service. Sumner Hotel Location: How to find us: By tube: The nearest London Underground station is Marble Arch. From the station turn right on Oxford Street and go first right into Great Cumberland Place. Then turn third left into Upper Berkeley Street and continue for approx 100 m - we are at number 54 on the left. By car: Marble Arch is conveniently situated close to the A5, A40(M), A41 and A4(M) and can easily be reached from the Heathrow, Stansted and Luton airports. The Sumner Hotel is 9.0 Miles away from the London City Airport. ... more less
- Reservation Options:
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- Also Known As:
- Sumner Hotel London