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“Quirky Hotel with great service in a fantastic location”
Review of The Sumner Hotel

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The Sumner Hotel
Ranked #230 of 1,078 Hotels in London
Certificate of Excellence
Reviewed 29 May 2009

After a long flight, it was a welcome relief that the Sumner lived up to its reputation. The standard of the hotel was excellent, with the staff at reception and at breakfast friendly and very helpful. The unusual layout of the rooms in the hotel may make it difficult for some people to navigate, especially if they have alot of luggage, however this was more than made up for easy access to Oxford Street, public transport and all the "must see" tourist attractions. Good Pubs and restaurants are close by.
A good start to our holiday.

  • Stayed: May 2009, travelled as a couple
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Thank awalsc2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 28 May 2009

We stayed at the Sumner for 4 nights in May, 2009. Our daughter and boyfriend were with us as well, so we actually had two rooms. I had reseached the Sumner on TripAdvisor and am very happy that I choose to stay there.

I feel that for the money this was a great hotel. While our room was small, it had all of the amenities that we needed. It was immaculately clean and the beds were very comfortable. The breakfast, while basic, is fine for starting off the day. The staff was always available to help with anything that we needed.

The location is perfect. You are close to the tube station, and you are within a short walking distance of many very good restaurants.

There is an elevator, but the way the rooms are laid out you may still have a few stairs to climb to get to the room. But even for us (Seniors) it was not that much of an inconvenience.

I would definitely stay at the Sumner again, and will recommend it to friends going to London.

  • Stayed: May 2009, travelled with family
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Thank Renee_Dubois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2009

We stayed at the Sumner Hotel for one night in May as part of our honeymoon. and were disappointed with the service and standard of the hotel.

The welcome at reception was not what I would expect from a hotel offering ‘warm, friendly and attentive service’, we weren’t even warned that we needed to carry our bags upstairs.

The room itself was OK, but not what I would expect of a Deluxe Bedroom. The furnishings seemed a little cobbled together with mostly modern furniture but a ‘distressed’ wardrobe in the corner and a wicker chair. The bedside lights appeared to have foot switches which made them somewhat difficult to operate as the switches were among a tangle of wires at the side of the bed. The blind strings were tatty and knotted and the net curtain poles had handles missing. The extractor fan in the bathroom didn’t work as the shutters never opened, this made the bathroom rather damp and may explain the mould forming on the ceiling and peeling paint. Not exactly luxuriously appointed. I would also expected tea and coffee making facilities in the room as is traditional in the UK.

Whilst the advertised Gilchrist and Soames toiletries were present, bubble bath is not very useful in a room with no bath!
The room was also very noisy, particularly noise from within the hotel. We even to ring reception late at night and complain about the noise from a TV from another room. We could constantly hear people moving about in the room above.

The lounge looked quite nice and there is a PC available but as we were only staying one night these weren't much use.

I did complain at checkout but was simply told that nobody else has complained. I also emailed the hotel but have not received a response.

I really don't understand how this hotel was such good reviews from other people,

  • Stayed: May 2009, travelled as a couple
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4  Thank euro_train_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2009

We recently stayed in the King Double which has a large and spacious room and a bathroom with a bathtub. The Sumner Hotel, itself, is neat and clean. Has a great location (Zone 1) for tourists. The included breakfast while simple, is nothing to write home about.

Some points that were never mentioned in the TripAdvisor nor The Sumner's homepage.

The King Double is located in the basement. The beds (2 singles) are located directly underneath the hallway leading to/from the main front door. Thus, you can expect to be awakened by all foot traffic noise, which is further amplified by the creaky wooden floors. To make sleeping in impossible, our room was located directly across from the breakfast room.

The King Double's bed is in actuality 2 single beds. I would expect beds to be immobile, yet these beds could be easily rolled out of place. For example, while sleeping or watching tv upright and leaning against the headboard.

None supplied are:
-bathrobe and/or slippers
-iron and/or ironing board
-standard-sized blanket

  • Stayed: May 2009, travelled as a couple
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5  Thank gmtplus09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 May 2009

We stayed at the Sumner Hotel, near Marble Arch around the 22nd of April for 5 nights (husband, wife and daughter.) Initially, when we checked in, we found the hotel room being a little cramped. But this is probably the case with most centrally located European city hotels.

But as the days wore on, we fell in love with the Sumner. The breakfast was great (although it did not vary from day to day.)
The location was fantastic. But best of all was the service. The guy at the front desk (I believe his name was Mark) was superb when it came to helping us plan our day and itineraries. He would figure out the cheapest way to get to a particular place. He would help with getting reservations and tickets. And he helped us move our luggage also (not a mean task given that we had a huge amount of luggage that we were carrying with us.)

  • Stayed: April 2009, travelled with family
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Thank dav1452
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2009

We spend 4 nights at the Sumner, on the recommendation of a friend - and are very glad that we did - The location was very convenient for bus or tube (or foot) and then to return to our comfortable quiet room ( we were on the top floor). the front desk was very helpful , all of this made for a perfect start to our vacation .

  • Stayed: May 2009, travelled as a couple
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Thank sfehenderson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 May 2009

Stayed at the Sumner coming and going from London end of April/first of May 2009. Very attentive and friendly staff. Really good breakfast (available only from 8 to 9:30 each morning). This was our first time to try a smaller boutique-type hotel and was a good choice. Near Marble Arch tube station. Only down side was the first night our room faced the street and construction noise was really loud. They moved us to the back of the hotel which are the rooms I would highly recommend (either 204 or 208). Good value for the cost. Will stay there again if we ever go back to London.

  • Stayed: April 2009, travelled as a couple
    • Value
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Thank l0ve2travel101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Sumner Hotel

Address: 54 Upper Berkeley Street | Marble Arch, London W1H 7QR, England
Phone Number:
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Airport Transportation
Hotel Style:
#71 Family Hotel in London
#94 Romantic Hotel in London
#117 Business Hotel in London
#171 Luxury Hotel in London
Price Range: £121 - £206 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Sumner Hotel 4*
Number of rooms: 20
Official Description (provided by the hotel):
Welcome to The Sumner Hotel. The Sumner has the intimate charm of an elegant hotel. Located in the heart of London within strolling distance of Oxford Street shopping, the bright lights of West End, and the tranquility of Hyde Park. The Sumner is a brand new townhouse hotel located in the heart of London and features award winning management. Part of an 1820s Georgian Terrace the hotel has been fitted to the highest standards whilst also preserving many of the buildings historical characteristics. About The Sumner: The Sumner is a townhouse hotel located in the heart of London, and features the same award winning management as its sister hotel, Five Sumner Place. Part of an 1820s Georgian Terrace the hotel has been fitted to the highest standards whilst also preserving many of the buildings historical characteristics. Tradition is combined with modern comfort, and all rooms are designer decorated and luxuriously appointed. They all feature air conditioning, widescreen LCD, LED/3D TVs, free Broadband, as well as all traditional amenities. For those guests wishing to indulge in something extra special, we provide in addition to our standard rooms a number of larger Deluxe rooms that have been custom designed with Italian Ligne Rosset furniture. The hotels centrepiece is an intimate and elegant sitting room with an original fireplace and timber flooring, the perfect place to enjoy a drink before or after any excursion into the centre London, which literally lies on the hotels doorstep. Located less than five minutes walk from Marble Arch Tube station and Oxford Street, a five minute taxi ride from Paddington station from which the Heathrow Express service runs, and five minutes walk from the tranquility of Hyde Park the hotel is positioned so as to provide you with the choicest mix of excitement, convenience and comfort. The Sumner is at the centre of all that is great about London, and our knowledgeable staff will be able to advise you on all the best places to go and the best things to see. The Sumner is a brand new townhouse hotel located in the heart of London. Part of an 1830s Georgian Terrace the hotel has been fitted to the highest standards, preserving many of the buildings historical characteristics and combining contemporary luxurious design with warm friendly and attentive service. Sumner Hotel Location: How to find us: By tube: The nearest London Underground station is Marble Arch. From the station turn right on Oxford Street and go first right into Great Cumberland Place. Then turn third left into Upper Berkeley Street and continue for approx 100 m - we are at number 54 on the left. By car: Marble Arch is conveniently situated close to the A5, A40(M), A41 and A4(M) and can easily be reached from the Heathrow, Stansted and Luton airports. The Sumner Hotel is 9.0 Miles away from the London City Airport. ... more   less 
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Also Known As:
Sumner Hotel London

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