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“Very Happy - met all expectations”
Review of The Sumner Hotel

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The Sumner Hotel
Ranked #163 of 1,075 Hotels in London
Certificate of Excellence
Reviewed 31 May 2009

This is a great, boutique, hotel. After a long flight from Australia, we arrived at the hotel at about 7.00am and we were made to feel very welcome, even at that early hour. We were given access to their cosy lounge (& internet) without a problem and they allowed us to leave our bags at reception whilst we freshened up, checked emails etc and then went around the corner to Oxford street to find breakfast. By the time we got back from breakfast and a quick walk around the area, ie about 10.00am, our room was actually ready - which was a great advantage. it is clearly not a big/commercial hotel, with bars restraurants etc - which actually adds to its charm, but it is placed in one of the best parts of London, so finding good bars & restaurants is not a problem. Room was excellent, breakfast too - highly recommend it.

  • Stayed: May 2009, travelled as a couple
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Thank ozblase
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 31 May 2009

My husband and I spent 3 nights at the Sumner Hotel, on a combination business/vacation trip to England. We chose the hotel after reading all the great reviews on Trip Advisor, and the Sumner certainly met our expectations. The staff was always friendly and helpful, the room was immaculate and comfortable. (We had a room at the top, which meant taking our luggage up a few stairs after exiting the elevator, but the manager immediately offered to help us with this.) We were happy to find that we could open the window in our room, since we like to have fresh air. And even with the window open, it was very quiet, so we slept well. The breakfast was good, served in a very cheerful room in the basement. And there was a computer available for use in the lovely sitting room on the ground floor. The location can't be beat, with easy access to the Tube and buses. We thoroughly enjoyed our stay at the Sumner and will be returning soon. We have already recommended the hotel to friends who frequently go to London.

  • Stayed: May 2009, travelled on business
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Thank su97
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2009

In January, we made a decision to visit London (our first time) in May. We browsed TA for good small hotel. The Sumner was at #6 in the rating at that time. We liked everything we read about it.
FF, we returned home after spending 7 nights at the Sumner. We were happy with everything: room, services, and location. We stayed on the top floor (room 109). The room is quite big for big city standard. The bed is king size, very firm, and comfortable. Since one bed sheet was used over two beds, the beds did not drifted apart during the night.
The receptionists were very professionally polite and helpful in every requests. They booked the coach trip for us so that I don't have to take care of it. When I came back at the end of the day, the tickets were ready for me to go the next morning. The evening girl printed out directions for me to go to restaurants out of the way.
I am not complaining about breakfast. It was better than what I have at home everyday. At least it was hot and I did not have to cook. It made a good start of the day.

  • Stayed: May 2009, travelled as a couple
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Thank ggg5312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2009

After a long flight, it was a welcome relief that the Sumner lived up to its reputation. The standard of the hotel was excellent, with the staff at reception and at breakfast friendly and very helpful. The unusual layout of the rooms in the hotel may make it difficult for some people to navigate, especially if they have alot of luggage, however this was more than made up for easy access to Oxford Street, public transport and all the "must see" tourist attractions. Good Pubs and restaurants are close by.
A good start to our holiday.

  • Stayed: May 2009, travelled as a couple
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Thank awalsc2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 May 2009

We stayed at the Sumner for 4 nights in May, 2009. Our daughter and boyfriend were with us as well, so we actually had two rooms. I had reseached the Sumner on TripAdvisor and am very happy that I choose to stay there.

I feel that for the money this was a great hotel. While our room was small, it had all of the amenities that we needed. It was immaculately clean and the beds were very comfortable. The breakfast, while basic, is fine for starting off the day. The staff was always available to help with anything that we needed.

The location is perfect. You are close to the tube station, and you are within a short walking distance of many very good restaurants.

There is an elevator, but the way the rooms are laid out you may still have a few stairs to climb to get to the room. But even for us (Seniors) it was not that much of an inconvenience.

I would definitely stay at the Sumner again, and will recommend it to friends going to London.

  • Stayed: May 2009, travelled with family
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Thank Renee_Dubois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2009

We stayed at the Sumner Hotel for one night in May as part of our honeymoon. and were disappointed with the service and standard of the hotel.

The welcome at reception was not what I would expect from a hotel offering ‘warm, friendly and attentive service’, we weren’t even warned that we needed to carry our bags upstairs.

The room itself was OK, but not what I would expect of a Deluxe Bedroom. The furnishings seemed a little cobbled together with mostly modern furniture but a ‘distressed’ wardrobe in the corner and a wicker chair. The bedside lights appeared to have foot switches which made them somewhat difficult to operate as the switches were among a tangle of wires at the side of the bed. The blind strings were tatty and knotted and the net curtain poles had handles missing. The extractor fan in the bathroom didn’t work as the shutters never opened, this made the bathroom rather damp and may explain the mould forming on the ceiling and peeling paint. Not exactly luxuriously appointed. I would also expected tea and coffee making facilities in the room as is traditional in the UK.

Whilst the advertised Gilchrist and Soames toiletries were present, bubble bath is not very useful in a room with no bath!
The room was also very noisy, particularly noise from within the hotel. We even to ring reception late at night and complain about the noise from a TV from another room. We could constantly hear people moving about in the room above.

The lounge looked quite nice and there is a PC available but as we were only staying one night these weren't much use.

I did complain at checkout but was simply told that nobody else has complained. I also emailed the hotel but have not received a response.

I really don't understand how this hotel was such good reviews from other people,

  • Stayed: May 2009, travelled as a couple
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4  Thank euro_train_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 May 2009

We recently stayed in the King Double which has a large and spacious room and a bathroom with a bathtub. The Sumner Hotel, itself, is neat and clean. Has a great location (Zone 1) for tourists. The included breakfast while simple, is nothing to write home about.

Some points that were never mentioned in the TripAdvisor nor The Sumner's homepage.

The King Double is located in the basement. The beds (2 singles) are located directly underneath the hallway leading to/from the main front door. Thus, you can expect to be awakened by all foot traffic noise, which is further amplified by the creaky wooden floors. To make sleeping in impossible, our room was located directly across from the breakfast room.

The King Double's bed is in actuality 2 single beds. I would expect beds to be immobile, yet these beds could be easily rolled out of place. For example, while sleeping or watching tv upright and leaning against the headboard.

None supplied are:
-bathrobe and/or slippers
-iron and/or ironing board
-standard-sized blanket

  • Stayed: May 2009, travelled as a couple
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5  Thank gmtplus09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Sumner Hotel

Address: 54 Upper Berkeley Street | Marble Arch, London W1H 7QR, England
Phone Number:
Region: United Kingdom > England > London > Marylebone
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Airport Transportation
Hotel Style:
#71 Family Hotel in London
#94 Romantic Hotel in London
#117 Business Hotel in London
#132 Luxury Hotel in London
Price Range: £149 - £220 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Sumner Hotel 4*
Number of rooms: 20
Official Description (provided by the hotel):
Welcome to The Sumner Hotel. The Sumner has the intimate charm of an elegant hotel. Located in the heart of London within strolling distance of Oxford Street shopping, the bright lights of West End, and the tranquility of Hyde Park. The Sumner is a brand new townhouse hotel located in the heart of London and features award winning management. Part of an 1820s Georgian Terrace the hotel has been fitted to the highest standards whilst also preserving many of the buildings historical characteristics. About The Sumner: The Sumner is a townhouse hotel located in the heart of London, and features the same award winning management as its sister hotel, Five Sumner Place. Part of an 1820s Georgian Terrace the hotel has been fitted to the highest standards whilst also preserving many of the buildings historical characteristics. Tradition is combined with modern comfort, and all rooms are designer decorated and luxuriously appointed. They all feature air conditioning, widescreen LCD, LED/3D TVs, free Broadband, as well as all traditional amenities. For those guests wishing to indulge in something extra special, we provide in addition to our standard rooms a number of larger Deluxe rooms that have been custom designed with Italian Ligne Rosset furniture. The hotels centrepiece is an intimate and elegant sitting room with an original fireplace and timber flooring, the perfect place to enjoy a drink before or after any excursion into the centre London, which literally lies on the hotels doorstep. Located less than five minutes walk from Marble Arch Tube station and Oxford Street, a five minute taxi ride from Paddington station from which the Heathrow Express service runs, and five minutes walk from the tranquility of Hyde Park the hotel is positioned so as to provide you with the choicest mix of excitement, convenience and comfort. The Sumner is at the centre of all that is great about London, and our knowledgeable staff will be able to advise you on all the best places to go and the best things to see. The Sumner is a brand new townhouse hotel located in the heart of London. Part of an 1830s Georgian Terrace the hotel has been fitted to the highest standards, preserving many of the buildings historical characteristics and combining contemporary luxurious design with warm friendly and attentive service. Sumner Hotel Location: How to find us: By tube: The nearest London Underground station is Marble Arch. From the station turn right on Oxford Street and go first right into Great Cumberland Place. Then turn third left into Upper Berkeley Street and continue for approx 100 m - we are at number 54 on the left. By car: Marble Arch is conveniently situated close to the A5, A40(M), A41 and A4(M) and can easily be reached from the Heathrow, Stansted and Luton airports. The Sumner Hotel is 9.0 Miles away from the London City Airport. ... more   less 
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Also Known As:
Sumner Hotel London

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