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Review of Normandie Hotel

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Normandie Hotel
Ranked #401 of 566 London B&B and Inns
Reviewed 21 August 2013

Grandma and grandpa with grandson arrived Normandie Hotel for a one week stay in London, late June 2013. Reservation since early May followed up by E: mail to ensure combination room or two rooms closed together. At arrival we found the rooms assigned to us were no. 1 in the basement and no. 14 on the top. No. 1 was not in condition to be used at all. No. 14 had 2 beds. After some arguing we got room no. 9 with an extra bed. But the room was dirty, the shower-head had not been cleaned for years. The lamp over the bed was hanging from the electrical wire (very dangerous). In the wardrobe a couple of mousetraps were placed, for safety according to the receptionist. The ventilation system was not existing, the only way was to open the window for some air and for free we got the heavy traffic noise from Sussex Gardens. For old people this is not satisfactory at all. We need to sleep to be able to do some sight-seeing during the days.
After two terrible nights we managed to find another hotel. I suppose we never will see any refund for the 4 days we paid in advance but not used.
TMy.

Room Tip: Find another hotel.
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  • Stayed: June 2013, travelled with family
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2  Thank Tore M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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63 - 69 of 173 reviews

Reviewed 16 April 2013

We stayed one night in a twin room, room was very small but adequate and warm on a very cold night. The bathroom ould do with an update but is clean and functional, the breakfast was first class as was the parking both included in the price and only 5 minutes from Marble Arch.

  • Stayed: April 2013, travelled with family
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2  Thank OzReview99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andy M, Owner at Normandie Hotel, responded to this reviewResponded 11 October 2013

I would like to thank you for your review and am very pleased you enjoyed your stay.

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Reviewed 6 November 2012

Turned up at the hotel full of concerns as to what some other people had written about it. First impressions not great as the receptionist could not work the terminal for our credit card. However once we had lugged our suitcase up the 57 stairs to room 14 to drop off our baggage we started to relax. The hotel is pretty cheap for London, the price reflects the facilities, but if you like us were looking for a decent shower, edible breakfast and an adequate bed then this place will do you fine. Location is first class, dozens of restaurants, pubs and shops nearby and Edgware Road tube station is about 5 minutes walk.

Room Tip: If you have mobility issues, prebook a downstairs room, this place has no lift
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  • Stayed: November 2012, travelled as a couple
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1  Thank Coln A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 September 2012

I picked this hotel because of its location--and that is really the only good thing about it. The rooms are rather run down and over filled with furniture, beds are uncomfortable and everything seems flimsy and half-done (I can only imagine how bad it was before the renovation). I was traveling with a friend, so we booked a room with two twin beds, when we got there they put us in a room with a double (apparently an "upgrade") and I took the twin bed--which wasn't really a bed at all, it was one of those metal rolling cot type of things that most hotels will offer if you are putting an extra CHILD in the room. Needless to say it was uncomfortable, but after requesting the staff change our sheets and (scruffy) towels 3 times my friend and I traded beds and I found out the double bed was just as bad. We were in London for about a week and stayed here due to convenience, but i would definitely not go back. Poor quality across the board.

  • Stayed: May 2012, travelled with friends
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2  Thank nikameri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2012

  • Stayed: September 2012, travelled with friends
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Review collected in partnership with Easytobook.com
1  Thank Kevin C
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Reviewed 14 August 2012

  • Stayed: August 2012, travelled with friends
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Review collected in partnership with Easytobook.com
2  Thank sue652380
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Andy M, Owner at Normandie Hotel, responded to this reviewResponded 4 June 2013

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Reviewed 3 July 2012

Dismal foam on spring mattress single for 70 pounds was a joke; front desk said they couldn't' take credit cards because all machines were broken and demanded cash; rooms w/peeling paint and dirty floors. AVOID this! Sleep in the street! NO wireless internet.

  • Stayed: July 2012, travelled solo
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Thank globaltravelkid
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Andy M, Owner at Normandie Hotel, responded to this reviewResponded 26 July 2012

The wireless internet and the line for the credit card machine were affected by the company digging immediately outside the hotel which was way beyond our control.
The floors are not dirty as the carpets were recently steam cleaned and none of the rooms have peeling paint.
Neither could I find a bed with dismal foam as all our beds are double spring and most of them had been replaced by early july.

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Additional Information about Normandie Hotel

Address: 96 Sussex Gardens | Paddington, London W2 1UH, England
Region: United Kingdom > England > London
Amenities:
Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #401 of 566 B&Bs / Inns in London
Price Range: £55 - £114 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Normandie Hotel 2.5*
Number of rooms: 14
Reservation Options:
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