Stayed at this hotel Sunday 4th May to Monday 5th May (Bank Holiday) with my wife. First time stay at the hotel although we had eaten their previously.
Hotel ambiance was great and staff were very welcoming. Rooms were comfortable and functional.
We were asked at reception if this was the first time we had stayed in the hotel and were given room 125......(maybe they didn't want us to stay there again)!
Our friends arrived and checked in 10minutes later and were given rooms on the 6th floor (lucky them)!
On return to the hotel at approx. 2am on Monday morning I was staggered to find that residents could not order a drink....no explanation given just "we are shut"!!!
Worse still was the fact that we were woken up at 7:30AM and every 15minutes from there on in due to the fact that our room was directly above the service and loading area.......NOBODY TOLD US THAT WHEN WE CHECKED IN!!!
From staff entering and leaving the area what seemed like every minute, lorries loading/unloading deliveries such as linen on metal trollies etc, bottle drink bins being emptied, staff shouting, from 7:30 I can list every job carried out in that service area........
to top things off, when I complained when checking out, all I got from the front desk was a wry smile?? and I'm sorry you didn't enjoy your stay, I'll make sure your complaint is passed on to the relevant team!
Not heard anything since and probably don't expect too......Hoxton customer service is very poor just like my lie in on Monday!!
- Official Description (provided by the hotel):
- We've been on the Shoreditch scene for a while now, and like the area we occupy, our style has developed and evolved over time, literally from the ground floor up. With 210 cleverly designed bedrooms, The Hoxton Grill restaurant run in partnership with the Soho House group, a destination bar and The Apartment, our meetings and events space, we have everything you might need all under one roof... ... more less
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- Also Known As:
- Hoxton Hotel London