We booked this stay on line and the web site states arrival between 2 and 5. We organised to arrive at 4. Finding the place was really difficult with no real signs and a scruffy office.
When we arrived we were told that the lady who needed to check us in had left and there was no one to do it (bear in mind this was at 4pm and their site was clear about before 5). A guy from another company who shares the office was amazingly helpful and phoned them. I heard the lady on the phone being very critical of trying to get hold of us. She tried twice 30 mins before and we were on the tube and she left no message
This guy then checked us in and had real problems taking us to the appartment which was a real maze.
If this guy had not been there when we arrived we would have been stuck for the night. We tried to call them on both numbers we'd been given and could not make contact so we would not have been able to get in.
Once there, the appartment was clean and comfortable but the service and attitude was the worst I had ever experianced.
Apparantly, the lady who was supposed to check us in fancied an early night (we were told later) and as a result almost left us in London with no where to stay.
- nice appartment
- very difficult to find
- appalling service
- no out of office hours contact ability if there is a problem
I would avoid at all costs
- Official Description (provided by the hotel):
- A selection of spacious 1, 2, and 3 bedroom short let serviced apartments in Docklands, Excel London, E16 ... more less
- Also Known As:
- The Grainstore Apartments Hotel London