I have been meaning to write this review for sometime.
This hotel is around the corner from our daughter's apartment. We stayed there on 10 September 2012 and thought it was very good and based on this experience we booked for the three nights from 18 October 2012. We left Boston in the USA on an early morning flight and arrived at the hotel Premier Inn London City - Tower Hill at about 10.00 pm only to be told "we don't have a room for you". I said but I have this email from you dated 13 September 2012 headed "Your booking is confirmed". Initially the young man gave me some cock and bull story about power problems, which I pointed out could not possibly be true as I had more than a passing knowledge of what he was waffling on about given in my younger days I worked for an electrician. I then demanded to see the manager who confirmed they had in fact over booked but would find room for me in another one of their London hotels. I told them the reason we booked the Tower Hill was it was 400 metres from our daughter's apartment and after 15 hours of getting to and from airports and flying I did not want to move to another area and then have to waste more time the next day moving back. In the end I asked them to get me the best rate they could at the place over the road (Grange Tower Bridge Hotel). It was an excellent hotel but a lot more expensive.
I could not get a satisfactory explanation as to why they had overbooked and can only assume that because of our late check in they had assumed we were "no shows". It was just not good enough and I was extremely annoyed after a long day of travelling. I certainly did not appreciate the bovine excreta explanation.
There was no follow up by Premier Inn management. I will be sending them a copy of this review and the booking confirmation.
- Official Description (provided by the hotel):
- Around the corner from the Tower of London and minutes from Canary Wharf, Bank and Liverpool Street ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, Priceline, Agoda and Premier Inn so you can book your Premier Inn London City (Tower Hill) Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Premier Inn London City (Tower Hill) Hotel London
- London Premier Inn
- Purple Hotel London
- Sleep Inn City London Hotel
- Purple Hotel City London