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“Exceptional hotel.”

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Shangri-La Hotel, At The Shard, London
Ranked #64 of 1,072 Hotels in London
Certificate of Excellence
Reviewed 30 July 2014 via mobile

I stayed at the Shagri La with my son, the staff were exceptional especially Arik, the Front Office Manager. The hotel is luxurious, the rooms have amazing views and also have character-which is sometimes hard to achieve in a very modern hotel. The bar is vibrant. The breakfast was excellent.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank FLacey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangriLaLondon, Hotel Manager at Shangri-La Hotel, At The Shard, London, responded to this reviewResponded 4 August 2014

Dear FLacey,

Thank you for your recent review. I am delighted that you and your son both enjoyed your stay with us and I will be sure to pass on your praise to Arik.
I hope to welcome you back again soon at Shangri-La Hotel, At The Shard, London.
Yours sincerely,

Jurgen,
Jurgen Ammerstorfer, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (3,126)
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2,858 - 2,864 of 3,126 reviews

Reviewed 29 July 2014

Stayed in Shangri-La just for one night as I was traveling with my company from US back to poland. I was blown away ... what an amazing service we had, we have hours before chek in time but there was no rpblem, Mr. Arik, fron of the house manager took amazing care of us, rooms are fantastic and huge ...I dont have to mention the view. You must stay there!!

  • Stayed: July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Thank Luke W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangriLaLondon, Hotel Manager at Shangri-La Hotel, At The Shard, London, responded to this reviewResponded 30 July 2014

Dear Luke W,

Thank you for your review. I am delighted that your recent stay with us for business was an enjoyable experience and in particular that you thought the service was “amazing”, I will pass on your kind praise to Arik.

I hope to welcome you back again to Shangri-La Hotel, At The Shard, London.

Yours sincerely,

Jurgen,
Jurgen Ammerstorfer, Hotel Manager

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Reviewed 28 July 2014

Stayed here for one night and had such a lovely time. The reception is on the 35th floor and we had to take the lift up – wow, it only takes about 18 seconds and makes your ears pop!! Very impressive reception area and the views are stunning. We had a very friendly and professional welcome and were delighted to learn that our room was ready even though it was a few hours before the official check in time.
We had booked a Deluxe City View room on the 47th floor and it was fantastic. Obviously there were wonderful views of some of the iconic landmarks through the enormous windows and the in room binoculars allowed us to see them more clearly. The room itself was very large and stylish, nicely furnished with some lovely little touches and just really all round fabulous! The bathroom was also amazing with the free standing bath in the window, what a great idea, the huge shower, heated toilet seats and tv in the mirror!
We had cocktails in Gong that evening which was very busy but understandably so and we were glad we had reserved a table in advance. Great ambience, amazing views, excellent service and the cocktails were lovely.
We were very disappointed that the infinity pool was behind schedule and not yet open, but I went to the gym instead and although it is compact, it has the most up to date machines and everything you need for a good workout and of course, the views help!
Breakfast in Ting was marvellous; the restaurant itself is quite stunning and we were lucky enough to have a window seat. The food was buffet style and was spread out at various stations throughout the restaurant. I must admit that my first impression was that there was not an awful lot of choice, but it was so beautifully presented and tasted so delicious that it didn’t really matter! I particularly liked the fact they had mini Eggs Benedict and also huge Portobello mushrooms instead of the run of the mill types! The service was excellent too and actually all the staff without exception throughout the hotel were so friendly and helpful.
We had a wonderful weekend and it really is Shangri-La!

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank jerseykathyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangriLaLondon, Hotel Manager at Shangri-La Hotel, At The Shard, London, responded to this reviewResponded 30 July 2014

Dear jerseykathyl,

Thank you for your review. We are pleased to know that you enjoyed your stay with us at the Shangri-La Hotel, At The Shard, London. I am sorry that the pool was not ready for your stay, we hope that you will come back after it opens on 11th August to experience it.

I hope to welcome you back at some point in the future.

Kindest regards,

Jurgen,
Jurgen Ammerstorfer, Hotel Manager

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Reviewed 28 July 2014

The views from our Bedroom( looking out at St Pauls )were breathtaking, the room itself offered everything you needed for a more than comfortable stay.The Staff were always extremely helpful and cheerful. Dining there is a great experience while overlooking Tower Bridge mesmerising. The Bar on level 52 was really atmospheric, which makes the Shangri La at the Shard a very special place to stay.

Room Tip: Can only comment on our room which was "fantastic"
  • Stayed: July 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Dewi152
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangriLaLondon, Hotel Manager at Shangri-La Hotel, At The Shard, London, responded to this reviewResponded 30 July 2014

Dear Dewi152,

Thank you for your kind review. We are thrilled to know that your recent stay with us at Shangri-La Hotel, At The Shard, London was a pleasant one and I am delighted that you found the dining to be a “great experience”.

I look forward to welcoming you back in the future.

Best wishes,

Jurgen,
Jurgen Ammerstorfer, Hotel Manager

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Reviewed 28 July 2014

Apart from the Corinthia in London which is also good- this place has the wow factor! Best views and design- breathtaking vistas of the beautiful city of London. Love the acqua di parma products and the rooms. Do it. :-)

Stayed: July 2014, travelled on business
1  Thank Simi1980
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangriLaLondon, Hotel Manager at Shangri-La Hotel, At The Shard, London, responded to this reviewResponded 30 July 2014

Dear Simi1980,

Thank you for taking the time to review your recent stay with us. I am pleased to hear that you enjoyed your room and especially the Acqua Di Parma amenities in your room.

We hope to see you again soon.

Best regards.

Jurgen,
Jurgen Ammerstorfer, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

What a wonderful and welcoming place to stay, the staff are so attentive and nothing is too much trouble. Food was great although the menu wasnt that extensive. Grab a corner room with views across London, the night view is amazing when London comes to life. The beds are huge are very comfortable and the rooms were very quiet.

Room Tip: A corner room gives you a great outlook
  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangriLaLondon, Hotel Manager at Shangri-La Hotel, At The Shard, London, responded to this reviewResponded 30 July 2014

Dear ramster001,

Thank you for your kind review. I am delighted that your recent stay with us was such an enjoyable experience and especially that the staff were “so attentive”.

I hope to welcome you back again soon at Shangri-La Hotel, At The Shard, London.

Yours sincerely,

Jurgen,
Jurgen Ammerstorfer, Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

Having stayed at the hotel twice now it's clear the winning factor is the views. No matter what hotel owned the property you just can't take it all in, having a bath looking out to London is breath taking. The beds are really comfy.

The odd thing is that the hotel has no real personality. There are major improvements from its opening when service was patchy, but it's still not effortless or as real as you would expect.

Again it's the views that captivate you and maybe the inside is hard to live up to such a stunning exterior.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Markandnige
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ShangriLaLondon, Hotel Manager at Shangri-La Hotel, At The Shard, London, responded to this reviewResponded 29 July 2014

Dear Markandnige,

Thank you for your review. I am delighted that you chose to stay with us for a second time on your recent visit and in particular that you find the beds to be comfortable. I appreciate your feedback regarding service and have passed this on to the team.

I hope you will come again to Shangri-La Hotel, At The Shard, London in the future.

Yours sincerely,

Jurgen,
Jurgen Ammerstorfer, Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Shangri-La Hotel, At The Shard, London

Address: 31 St Thomas Street, London SE1 9QU, England
Region: United Kingdom > England > London > Southwark , London Bridge
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #64 of 1,072 Hotels in London
Price Range: £394 - £735 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel, At The Shard, London 5*
Number of rooms: 202
Official Description (provided by the hotel):
London's first elevated luxury hotel - starting at 125 metres high - Shangri-La Hotel, At The Shard, London occupies levels 34 to 52 of The Shard, Western Europe's tallest building. Situated in London's most historic areas, Shangri-La Hotel, At The Shard, London is in close proximity to the financial hubs of the City and Canary Wharf as well as key tourist attractions such as Tate Modern, the Tower of London, St. Paul's Cathedral and Borough Food Market. The hotel offers 202 guest rooms and suites throughout levels 36 and 50, all with unparalleled views across London. Three signature Shangri-La wining and dining venues and three river-facing event spaces on level 34. Level 52 is home to London's highest bar alongside the hotel's infinity Skypool and 24-hour gym. ... more   less 
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