We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Poor service and facilities - disappointed”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Dolphin House Serviced Apartments
Ranked #325 of 1,077 Hotels in London
Certificate of Excellence
Reviewed 2 May 2014

I will be posting a written complaint to the manager in the morning.

Failed to replace the faulty TV after I reported it.
Didn't make the promised alarm call.
Bar closed at 10.30 because they needed to prepare the room.
Long queue for breakfast, only to be told there was a long wait for a table!
Complaints dismissed.

Expensive room booked on business and has a good reputation from colleagues but I was very disappointed in service and facility.

Just not good enough when you consider the alternatives in London.

  • Stayed: May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank U4630QNandyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WayneMortensen, Manager at Dolphin House Serviced Apartments, responded to this reviewResponded 14 May 2014

I am deeply sorry to hear we failed you, and you did not experience the high level of service that your work colleagues had received. I would very much like to personally address the poor service you experienced, and would therefore appreciate it if you could reply to my private message. I hope this will not deter you from returning as we would very much appreciated the opportunity to welcome you back on some future occasion. Sincerely Wayne Mortensen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review
Reviews (1,278)
Traveller rating
Traveller type
Time of year
Language
  • More languages

510 - 516 of 1,278 reviews

Reviewed 17 April 2014

For such a central location(one stop from Victoria) this is really quiet. The room are spacious and comfortable , the staff friendly. It's very clean.we went as a family and felt welcomed, although sure it's grand for couples or a group of mates. The kitchen is ok, fridge and microwave only tho.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank l r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WayneMortensen, Manager at Dolphin House Serviced Apartments, responded to this reviewResponded 15 May 2014

Thank you for choosing Dolphin House and for taking the time to write your review. We are delighted you had an enjoyable stay and look forward to welcoming you back soon.
Kind Regards, Wayne Mortensen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2014

Stayed here from 30th December 2013 into the new year 2014 for a family break. I'd read mixed reviews before arriving, so was unsure what to expect. The apartment we had was neat, clean, spacious, comfy and excellent kitchen facilities. The staff were helpful and very responsive to room service requests. For the price it was excellent, and well located.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank mr_T_silvester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WayneMortensen, Manager at Dolphin House Serviced Apartments, responded to this reviewResponded 15 May 2014

Thank you very much for your five start review!. I was delighted your comments and that your family had such an enjoyable stay. I have already passed on your kind words to to the team; and look forward to seeing you in the near future.
Kind Regards, Wayne Mortensen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 April 2014

Whilst the position is very good and the staff try hard our apartment was tired, microwave didn't work, hand basin did not hold water, windows(old sash) rattled in gentle breeze, two light bulbs not working shower controls worn and difficult to set. Worse was total lack of advertised facilities swimming pool closed for refurbishment, gym unusable for under 18's with or without parental supervision, table tennis available bot NO BALLS! Not exactly cheap, there must be better, we will search for our we visit to London.

Room Tip: Avoid these apartments until refurbished
See more room tips
  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
3  Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WayneMortensen, Manager at Dolphin House Serviced Apartments, responded to this reviewResponded 15 May 2014

I was very grateful for the opportunity to speak with you during your stay (after you had posted this review) and to be able to resolve the issues you encountered during the first part of your stay.
We are delighted you will be returning to stay with us, and look forward to welcoming you back in November.
Sincerely, Wayne Mortensen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2014

We stayed here for two nights in April 2014 in a 2 bed apartment. The lobby area is nice and check in was smooth and hassle free. The apartment was spacious (other than the kitchen that was tiny) and had all that we needed for our stay. We were comfortable but the apartments just lacked the level of quality of finish that one would expect. We had breakfast both mornings at he Bar and Grill located on site. It was a nice seating area but service was haphazard both mornings. We frequently had to remind staff that we were waiting for things and on the second morning we gave up waiting for the toast that we had asked for to materialise - its a shame as could be much better and should be for the price.
During our stay the swimming pool was being refurbished but this will be lovely when completed as are the gardens. We did not go into the fitness area but it was obviously popular.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank A13X69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WayneMortensen, Manager at Dolphin House Serviced Apartments, responded to this reviewResponded 15 May 2014

Thank you for taking the time to provide feedback about your time with us in. Please be assured that we do take great pride in our product and work hard to provide the best possible guest experience - I have raised your concerns with respect to the breakfast service with the Restaurant Manager. Whilst décor is subjective, I do feel we have an excellent product here at Dolphin House. Should you allow us the opportunity to welcome you back on some future occasion, please do contact me directly and I will be delighted to assist with your booking.
Sincerely, Wayne Mortensen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 April 2014

The apartment was awesome - huge lounge, massive bathroom, comfy beds. We stayed for a theatre trip to see Wicked, so location was the driving force and we were not disappointed - we could even see the London Eye and Big Ben from our window!

The shower wasn't great but we didn't notice until the morning so we didn't have a chance to report it. The staff were so friendly that I am sure they would have sorted something out had we noticed earlier.

Would stay again no hesitation!

  • Stayed: April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Rachael J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WayneMortensen, Manager at Dolphin House Serviced Apartments, responded to this reviewResponded 15 May 2014

Thank you very much for your five star review! As you say Dolphin House is an ideal location for venturing out to the theatre. I have passed on your wonderful comments to the team. I very sorry about the shower; we would have been very grateful for the opportunity to resolve this issue for you.
Kind Regards, Wayne Mortensen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 April 2014

The apartment was fairly small and we felt like we were in student accommodation. We had to move to the apartment next door due to what I can only describe as a chemical smell. There was a kitchen of sorts, but this was of no use as there was nowhere to eat other than on your bed. Dolphin House is in a good location and has amenities within its grounds. The restaurant was okay, but get breakfast at The Rocks down the road (cheaper and a good breakfast). Overall a little disappointed.

  • Stayed: February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Cathy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these London hotels
South Kensington
Collingham Serviced Apartments
Clapham / Battersea 
Pestana Chelsea Bridge
Pestana Chelsea Bridge
#176 of 1,077 in London
2,433 reviews
Pimlico
The Belgrave
The Belgrave
#183 of 1,077 in London
1,430 reviews
Show Prices
Show Prices
Show Prices
South Kensington
Citadines South Kensington
Citadines South Kensington
#143 of 1,077 in London
893 reviews
Show Prices
Show Prices
Show Prices

Been to Dolphin House Serviced Apartments? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Dolphin House Serviced Apartments

Address: Serviced Apartments Dolphin Square, London SW1V 3LX, England (Formerly Dolphin Square Hotel)
Region: United Kingdom > England > London > Pimlico
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#62 Spa Hotel in London
#231 Luxury Hotel in London
#281 Romantic Hotel in London
#346 Family Hotel in London
Price Range: £116 - £237 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Dolphin House Serviced Apartments 4*
Number of rooms: 165
Official Description (provided by the hotel):
Dolphin House offers a range of contemporary serviced apartments in a quiet residential area. Set around three and a half acres of idyllic gardens along the River Thames, just a short distance from Central London. A selection of apartments are available from economy singles to 1bed 2 bed and 3 bed apartments. Dolphin House is on the north side of Dolphin Square Village with its 1069 residential apartments, Bar and Grill, Lounge Bar Sports and Fitness Club and brand new Moroccan Inspired Spa, The Spa in Dolphin Square. The facilities are open to all.All Just 5 mins walk from the nearby Pimlico tube, just 3 stops (7 mins) on the Victoria line to Oxford Circus. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TripOnline SA, TravelUp, Ctrip TA, Hotels.com, Ebookers, HotelsClick, Evoline ltd, getaroom.com, 5viajes2012 S.L., HotelQuickly and Cancelon so you can book your Dolphin House Serviced Apartments reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Dolphin House Hotel London
Dolphin Hotel London

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing