I would love to be able to feedback on my stay, however on arrival at Dolphin House yesterday I was advised that there was no room available.
Despite me phoning the booking office to give my credit card details on the 27th May and being told it had all gone through OK I then received an e-mail less than 24 hours before my check in time advising me my room had been released to someone else as there had been a problem with payment. This e-mail arrived after I had left work so I did not receive it.
No contact was made via phone, despite Dolphin House having my phone number, and the reception at Dolphin House were very unhelpful.
I was told that this would be raised with the deputy manager who would investigate why standard processes were not followed in your booking office and you would then advise if anything could be done to compensate me. Clearly this was not done as the following day I received an e-mail from the deputy manager asking if I had enjoyed my stay…….
Fortunately my usual hotel St.James Court was available for a last minute reservation, not that Dolphin House reception desk cared, they clearly wanted the problem (me) to go away. (I can totally recommend St.James Court)
Dolphin House booking office were so incompetent I will be checking that payment hasn’t been accidentally taken.
The service I received at Dolphin House was truly terrible.
- Official Description (provided by the hotel):
- Dolphin House offers a range of contemporary serviced apartments in a quiet residential area. Set around three and a half acres of idyllic gardens along the River Thames, just a short distance from Central London. A selection of apartments are available from economy singles to 1bed 2 bed and 3 bed apartments. Dolphin House is on the north side of Dolphin Square Village with its 1069 residential apartments, Bar and Grill, Lounge Bar Sports and Fitness Club and brand new Moroccan Inspired Spa, The Spa in Dolphin Square. The facilities are open to all.All Just 5 mins walk from the nearby Pimlico tube, just 3 stops (7 mins) on the Victoria line to Oxford Circus. ... more less
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- Also Known As:
- Dolphin House Hotel London
- Dolphin Hotel London