My companions and I were booked at this hotel for a weekend in July. After arriving in London to find they no longer had our booking (via phone) then finding they wouldn't take any further calls we had to seek alternative accommodation. Since then the manager had offered personal compensation, and after accepting this kind offer he has backtracked and claimed the cheque got lost, he will send another, he is dealing with the compensation from his personal pocket as he made the error, and last correspondence is he now will not deal with refunds without invoices.
The whole set up is most unprofessional and I would NOT recommend anyone deal with this hotel or at least it's manager. As of this moment the case continues......
- Official Description (provided by the hotel):
- A delightful family run, long established Guest House in a lovely part of London. Easy access to the West End and City, approximately 20 to 30 minutes. Close to the Central Line Station at South Woodford. Situated in a quiet Residential Street and yet 2 minutes walk to shops restaurants and Cinema. M25 and A406 a 5 minute drive. Olympic Park and Stratford Westfield Shopping ten minutes by underground or short drive. All rooms refurbished and great value for money. Prices include VAT, a Full English Breakfast, Tea and Coffee making facilities, Free Affinity WiFi, car parking. South Woodford is a lovely area to stay in if you want peace and quiet at night but easy access to all facilities and Central London. 400 Acres of Epping Forest is close by to explore and there is a wealth of other interesting activities close by to engage in and enjoy. ... more less