Booked this hotel for two nights mid-week for a great price. Great location, beautiful rooms, fun place downstairs with their multiple restaurants, bar and own club. The screw-up though cost them their final star. As I said, booked for two nights. The day I showed up though they told me they were booked out the following night and I could only stay for one night. They offered to find me another place but this is [--]. They even said they had a larger booking for the following night. I know what happened. They needed my room for this booking and hence bumped me. This is so dumb. I actually liked the place a lot but for this behavior, I won't be back. I've been to London often and have a couple places I really like. I simply thought to try out something new and decided to test this place. Finally, another star is lost since their elevators kept breaking down and I was running up and down to the fourth floor for the whole stay. This is unforgivable, especially with heavy bags. They didn't offer anyone to come and carry my bags. Oh well, if they cut the booking crap, this is a good find. Go ahead and try it out if you want to risk their shady behavior. Otherwise, there are plenty of other good places you can find in this range that have a bit of everything that are just as good.
- Official Description (provided by the hotel):
- Nº5 Cavendish Sq. is the ultimate urban retreat with a selection of eight individually designed suites, bedrooms and apartments — each offering historical heritage within a contemporary style. Individually hand-picked antiques and fabrics from across Italy and Asia are complemented with the finest interior designs, along with original sash windows throughout that elevate the rooms with natural daylight. ... more less
- Also Known As:
- No 5 Hotel London