I came with my husband and three children (two teenagers, one 9 year old) to stay one night. We were greeted in the street by the friendly doorman who immediately took care of our luggage and car. The reception area was beautifully decorated as was the whole hotel, and lifted the spirits immediately. Our rooms were large and also very beautiful. The bathrooms were very large too, beautiful again, and everything was very well equipped.
When we returned from our evening out the man at the desk chatted to me and my children, asked them if they'd like a DVD, offered to have popcorn or milk and cookies sent to their room, which they did. My kids were in seventh heaven.
Everyone was extremely efficient and friendly, we were made to feel very welcome. We have stayed in the Charlotte Street hotel as well, but the staff were distant there. Perhaps because they have a different kind of clientele.
I love this hotel and I will definitely choose to go there again.More